This document describes four examples of organizations that worked with RapidScale to improve their IT infrastructure and reduce costs. The first was a manufacturing company that moved to RapidScale's multi-tenant CloudMail solution to upgrade to Exchange 2013 at a lower cost. The second was a healthcare company that deployed RapidScale's CloudDesktop, CloudServer, and CloudRecovery solutions to enable dynamic scaling. The third was a healthcare organization that implemented RapidScale's managed helpdesk solution. The fourth was a healthcare provider that deployed RapidScale's Desktop as a Service to eliminate hardware refreshes and improve scalability and management.

1. Wins and Successes from 2014
1/7/2015 Wins and Successes from 2014 1

2. 1/7/2015 Wins and Successes from 2014 2
Example 1
Multi-Tenant CloudMail

3. Example 1
Multi-Tenant CloudMail
• Industry
• Manufacturing and Distribution
• Location
• Illinois
• Number of Employees
• 600 Users
• Business Challenge
• Weren’t happy with their current Exchange provider
• Needed to upgrade to the newest version of Exchange
• They had their budget cut down and needed a more affordable
solution
1/7/2015 Wins and Successes from 2014 3

4. Example 1
Presented Solution
• RapidScale presented them with the multi-tenant CloudMail solution
• CloudMail would replace their current Hosted Exchange provider
• CloudMail also would upgrade them to Exchange 2013, which their current
carrier didn’t offer
• Moving to the multi-tenant environment would reduce their costs from
their current Exchange provider
• User management would be increasingly simple due to the full user
support and management
1/7/2015 Wins and Successes from 2014 4

5. Example 1
Result
• The organization realized instant savings by moving to RapidScale’s
CloudMail multi-tenant environment
• They were able to upgrade to Exchange 2013
• RapidScale managed their entire environment
• RapidScale supports user integration and management
• RapidScale was able to conduct a smooth transition from the old Exchange
provider to the multi-tenant platform without any issues or data loss
1/7/2015 Wins and Successes from 2014 5

6. 1/7/2015 Wins and Successes from 2014 6
Example 2
CloudDesktop/ CloudServer/
CloudRecovery/ CloudMail
Dedicated

7. Example 2
Dedicated Solution
• Industry
• Healthcare
• Location
• Across the US
• Number of Employees
• 250+
• Business Challenge
• As new practices were acquired, the organization had to resize its
current infrastructure
• Wanted dynamic solution to expand and deploy quickly
• Wanted to know what OpEx would cost every time a new office was
added
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8. Example 2
Presented Solution
• RapidScale was asked to evaluate the environment and build a road map to
a unified infrastructure built for future expansion. After evaluating,
RapidScale compartmentalized the infrastructure into five parts: email,
IaaS, failover, virtual desktops and policies/procedures.
• RapidScale upgraded their email to CloudMail (Exchange 2013) and put in a
migration plan for the 250+ employees. After the email migration, we
mapped a plan for a migration of the infrastructure to our CloudServer
product with CloudDesktop (Virtual Desktop).
• RapidScale then worked with their IT team to identify which applications
and servers needed high availability for CloudRecovery with Failover.
• We built out a replication environment in a secondary data center. Once we
stood up the new environment, RapidScale help build out new policies and
procedures going forward so future acquisitions would go smooth.
1/7/2015 Wins and Successes from 2014 8

9. Example 2
Result
• The customer can now take advantage of a scalable environment for future
acquisitions
• A stable environment with failover
• IT team knows exact cost of each new employee coming on board
• Able to make quicker decisions
• Ability to scale the business for inorganic growth
1/7/2015 Wins and Successes from 2014 9

10. 1/7/2015 Wins and Successes from 2014 10
Example 3
Managed Solution

11. Example 3
Managed Solution
• Industry
• Healthcare
• Location
• Florida
• Size
• Head Office + 12 branches
• Business Challenge
• Needed higher level of security
• Needed a technology refresh
• Lacked advanced engineering skill sets
• Company Help Desk solution was in-house and needed to be
outsourced
• Lacked true management and tracking system
• Users were not receiving quick, efficient or reliable service
1/7/2015 Wins and Successes from 2014 11

12. Example 3
Presented Solution
• RapidScale worked closely with the COO and IT team to develop a plan for
transitioning their services to RapidScale and setting up a teaming
approach to support the end users.
• Implemented their helpdesk solution, which enabled them to have a single
point of integration for all support issues. All incoming calls were handled
with a defined process, issues were tracked, and on-site resources were
dispatched to address desktop issues.
• RapidScale also provided the hospice with an IT resource and system for
administration of all IT hardware acquisitions.
1/7/2015 Wins and Successes from 2014 12

13. Example 3
Result
• RapidScale was tasked with developing a process in order to operate IT
efficiently and effectively
• RapidScale worked closely with their COO and IT team to develop plan for
transitioning services and support end users
• Help Desk solution was implemented, enabling them to have single point of
integration for support issues
• All incoming calls handled with defined process, issues were tracked, on-
site resources were dispatched to address desktop issues
• Received IT resources and system for administration of all IT hardware
acquisitions
• Streamlined order management, trouble ticketing and support system for
end users
1/7/2015 Wins and Successes from 2014 13

14. 1/7/2015 Wins and Successes from 2014 14
Example 4
Unmanaged Solution

15. Example 4
Unmanaged Solution
• Industry
• Healthcare
• Location
• Texas
• Size
• 700 Users
• Business Challenge
• Up for a hardware refresh, but needed to decide on spending the
multi-million dollar CapEx costs
• Worried about continuous uptime
• HIPAA compliance made it more difficult to keep up security measures
• Required quick scalability in order to keep up with turnover and new
hire across the organization
• Needed a simple way to manage licenses
1/7/2015 Wins and Successes from 2014 15

16. Example 4
Presented Solution
• RapidScale presented the organization with an full Desktop as a Service
solution including the ability to manage their applications and licensing
• Their IT team took over all the end user support and management
• The Director of IT has full access to manage the licensing within their DaaS
solution so they can easily deploy new users or new applications
1/7/2015 Wins and Successes from 2014 16

17. Example 4
Result
• As a result, the organization was able to eliminate the need to purchase a
large CapEx by moving to the cloud
• They were able to keep their same capabilities for users without keeping
the costs
• Their internal support team handles all of their end user support issues,
however, RapidScale is still an escalation point
• They also eliminated infrastructure maintenance and troubleshooting since
RapidScale includes all back-end upkeep
1/7/2015 Wins and Successes from 2014 17

18. RapidScale
100 Pacifica Suite 100
Irvine, CA 92618
Sales: (866) 371-1355
Support: (866) 686-0328
www.rapidscale.net
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