RapidScale is a global leader in cloud computing solutions. We are focused on pioneering the integration of Cloud Computing and Business Apps as a Service, which enables companies to simplify IT operations, increase operational efficiency and reduce costs without changing the way they do business. RapidScale offers business freedom; your apps go where you are on any device. We are the “Next Generation Computer.”

1. RapidScale is a global leader in cloud computing solutions. We are
focused on pioneering the integration of Cloud Computing and Business
Apps as a Service, which enables companies to simplify IT operations,
increase operational efficiency and reduce costs without changing the
way they do business. RapidScale offers business freedom; your apps
go where you are on any device. We are the “Next Generation
Computer.”
100% Uptime SLA: Ensures 100% server availability
provided to RapidScale Hosting Customers.
RapidScale will credit customers’ accounts if we fail
to meet this Server Uptime Guarentee during any
given calendar month.
24x7x365 Help Desk Support: US-based support
offered to RapidScale customers. Help Desks are
staffed with Level I and Level II Engineers providing
exceptional support. Calls are answered within less
than a minute and 65% of calls are closed after the
first call.
Ticketing Process: Tickets are opened by calling
the Help Desk or emailing support@rapidscale.net.
Enterprise-Level Technology: Partnering with
RapidScale allows you to benefit from enterprise-level
technology including Cisco UCS Blade Servers,
SonicWALL Firewalls, NetApp, VMware, Citrix, and
Microsoft.
Tier 3, Class 1 Data Centers: RapidScale’s Data
Centers offer clean and continuous power, high
capacity redundant generators and around-the-clock
infrastructure protection.
Security: RapidScale understands security
concerns in the Cloud. Our data centers include
on-premises guards, an exterior security system
and biometric scanning for entrance.
SAS70 Type II, SSAE16 Certified Data Centers:
RapidScale has chosen to partner with data centers
that follow these standards.
Compliance: RapidScale has the proper controls in
place for an organization to be HIPAA, PCI, and
Sarbanes-Oxley compliant.
www.rapidscale.net
Storage: RapidScale offers enterprise-grade
encryption (256 bit key). Data is encrypted in flight
and at rest. All SAN’s and Self Encrypting Drives.
Redundant Data Centers: Current data center
locations include California, Virginia and Texas.
Additional Support: In addition to our Help
Desk, you will have a dedicated Account Manager
as a point of contact to ensure that you have
multiple levels of support.
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