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MOBILE 
MISCONCEPTIONS 
AND THE 
REAL TRUTH
Arienne Holland 
Director of Marketing and Customer Experience 
@RavenArienne
You’re thinking 
about it all wrong.
IN THE ABSENCE OF DATA, HIPPOS MAKE DECISIONS 
PHOTO: HEATH.WINDCLIFF VIA COMPFIGHT CC
PHOTO: HEATH.WINDCLIFF VIA COMPFIGHT CC 
(CRAP. I AM THE HIPPO! )
EITHER WAY, FIND OUT THE FACTS 
PHOTO: HEATH.WINDCLIFF VIA COMPFIGHT CC
Misconception: 
Mobile marketing is 
the latest buzzword.
Real truth: 
Mobile devices are 
a way of life.
AMERICANS WITH MOBILE PHONES 
AMERICANS 
WITHOUT 
MOBILE PHONES 
SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, JANUARY 2014
AMERICANS WITH MOBILE PHONES 
9 OUT OF 10 
AMERICANS 
WITHOUT 
MOBILE PHONES 
SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, JANUARY 2014
AMERICANS WITH MOBILE PHONES 
284.5 MILLION ADULTS 
AMERICANS 
WITHOUT 
MOBILE PHONES 
SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, JANUARY 2014
75% ADMIT TO USING A CELL PHONE IN THE BATHROOM 
PHOTO: MACARON*MACARON(EST BLEU2007) VIA COMPFIGHT CC
YOU KNOW YOU DO. 
PHOTO: MACARON*MACARON(EST BLEU2007) VIA COMPFIGHT CC
WHAT DEVICES AMERICANS HAVE 
Mobile Phone 
Desktop or Laptop 
Tablet 
eBook Reader 
32% 
42% 
78% 
90% 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 
SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, NOVEMBER 2012 AND JANUARY 2014
WHAT DEVICES AMERICANS HAVE 
Mobile Phone 
Desktop or Laptop 
Tablet 
eBook Reader 
Smartphone 58% 
32% 
42% 
78% 
90% 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 
SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, NOVEMBER 2012 AND JANUARY 2014
Where the people go, 
the money goes.
2013 U. S . A DVERTISING REVENUE 
Internet 
Broadcast TV 
Cable TV 
Newspaper 
Radio 
Magazine 
Out of Home 
Video Game 
Cinema 
$0 $5 $10 $15 $20 $25 $30 $35 $40 $45 
SOURCE: INTERACTIVE ADVERTISING BUREAU (IAB) INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4
2013 U. S . A DVERTISING REVENUE 
Internet 
Broadcast TV 
Cable TV 
Newspaper 
Radio 
Magazine 
Out of Home 
Video Game 
Cinema 
$42.8 BILLION 
$0 $5 $10 $15 $20 $25 $30 $35 $40 $45 
SOURCE: INTERACTIVE ADVERTISING BUREAU (IAB) INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4
3% 2% 
4% 
2013 U. S . 
INTERNET 
ADVERTISING 
FORMATS 
SOURCE: IAB INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4 
6% 
7% 
Mobile 
17% 
Display 
19% 
Search 
43% 
Search 
Display 
Mobile 
Digital Video 
Classifieds 
Lead Generation 
Rich Media 
Sponsorship
3% 2% 
4% 
2013 U. S . 
INTERNET 
ADVERTISING 
FORMATS 
$7.1 BILLION 
SOURCE: IAB INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4 
6% 
7% 
Mobile 
17% 
Display 
19% 
Search 
43% 
Search 
Display 
Mobile 
Digital Video 
Classifieds 
Lead Generation 
Rich Media 
Sponsorship
Misconception: 
I need to start mobile 
advertising ASAP.
Real truth: 
I need to look at my 
analytics ASAP.
WHAT AMERICANS DO ON MOBILE PHONES 
SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, MAY 2013 
Texts 
Internet 
Email 
Apps 
Video Calls 
0% 15% 30% 45% 60% 75% 90%
Mobile-friendly websites 
Mobile-only websites 
Ads on mobile websites 
Ads on mobile search engines 
Text messaging 
What I can do with 
feature phones }
Mobile-friendly websites 
Mobile-only websites 
Ads on mobile websites 
Ads on mobile search engines 
Text messaging 
Apps 
Ads within apps 
Mobile-optimized websites 
Location-based messaging 
QR codes 
What I can do with 
feature phones 
What I can do with 
smartphones 
}}
Websites 
Search engines 
Social media networks 
Emails 
Ads on websites 
Ads on search engines 
Ads on social networks 
Ads on emails 
eCommerce 
What I’m already doing, 
or supposed to be doing, 
or forgot to be doing }
MINDSPLOSION! 
PHOTO: BICHUA S ( E . C A RTON) VIA COMPFIGHT CC
Start with 
what you have.
Website 
Blog 
Email 
MOBILE POPULARITY 
BY MARKETING CHANNEL 
0% 5% 10% 15% 20% 25%
Website 
Blog 
Email 
MOBILE POPULARITY 
BY MARKETING CHANNEL 
0% 5% 10% 15% 20% 25%
Now what?
Misconception: 
Mobile experience 
is the top priority.
Real truth: 
Mobile conversion 
is the top priority.
Website 
Blog 
MOBILE POPULARITY 
BY MARKETING CHANNEL 
0% 5% 10% 15% 20% 25%
SHARE OF $$ CONVERSIONS FROM MOBILE 
Website 
Blog 
BY MARKETING CHANNEL 
0% 20% 40% 60% 80% 100%
What if you have 
no conversion data?
I T ’ S O K TO OPTIMIZE FOR EXPERIENCE 
PHOTO: LARS PLOUGMANN VIA COMPFIGHT CC
IT’S BETTER TO OPTIMIZE FOR CONVERSIONS 
PHOTO: ERVINS STRAUHMANIS VIA COMPFIGHT CC
3 simple, important 
truths
Mobile is not a buzzword, 
it’s a way of life. If you’re an 
online marketer, mobile will 
change your business.
Analyze any existing channels 
first. You may not be prepared 
— or need — to spend money on 
mobile ads yet.
Keep it all about the Benjamins. 
Great mobile experiences are 
important. Mobile conversions 
are top priority.
PHOTO: DERRIEL STREET PHOTOGRAPHY VIA COMPFIGHT CC 
< < <
Ask me anything! 
! 
@RavenArienne 
linkedin.com/in/arienneholland 
arienne@raventools.com

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Mobile Marketing Misconceptions and the Real Truth

  • 1. MOBILE MISCONCEPTIONS AND THE REAL TRUTH
  • 2. Arienne Holland Director of Marketing and Customer Experience @RavenArienne
  • 3. You’re thinking about it all wrong.
  • 4. IN THE ABSENCE OF DATA, HIPPOS MAKE DECISIONS PHOTO: HEATH.WINDCLIFF VIA COMPFIGHT CC
  • 5. PHOTO: HEATH.WINDCLIFF VIA COMPFIGHT CC (CRAP. I AM THE HIPPO! )
  • 6. EITHER WAY, FIND OUT THE FACTS PHOTO: HEATH.WINDCLIFF VIA COMPFIGHT CC
  • 7. Misconception: Mobile marketing is the latest buzzword.
  • 8. Real truth: Mobile devices are a way of life.
  • 9. AMERICANS WITH MOBILE PHONES AMERICANS WITHOUT MOBILE PHONES SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, JANUARY 2014
  • 10. AMERICANS WITH MOBILE PHONES 9 OUT OF 10 AMERICANS WITHOUT MOBILE PHONES SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, JANUARY 2014
  • 11. AMERICANS WITH MOBILE PHONES 284.5 MILLION ADULTS AMERICANS WITHOUT MOBILE PHONES SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, JANUARY 2014
  • 12. 75% ADMIT TO USING A CELL PHONE IN THE BATHROOM PHOTO: MACARON*MACARON(EST BLEU2007) VIA COMPFIGHT CC
  • 13. YOU KNOW YOU DO. PHOTO: MACARON*MACARON(EST BLEU2007) VIA COMPFIGHT CC
  • 14. WHAT DEVICES AMERICANS HAVE Mobile Phone Desktop or Laptop Tablet eBook Reader 32% 42% 78% 90% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, NOVEMBER 2012 AND JANUARY 2014
  • 15. WHAT DEVICES AMERICANS HAVE Mobile Phone Desktop or Laptop Tablet eBook Reader Smartphone 58% 32% 42% 78% 90% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, NOVEMBER 2012 AND JANUARY 2014
  • 16. Where the people go, the money goes.
  • 17. 2013 U. S . A DVERTISING REVENUE Internet Broadcast TV Cable TV Newspaper Radio Magazine Out of Home Video Game Cinema $0 $5 $10 $15 $20 $25 $30 $35 $40 $45 SOURCE: INTERACTIVE ADVERTISING BUREAU (IAB) INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4
  • 18. 2013 U. S . A DVERTISING REVENUE Internet Broadcast TV Cable TV Newspaper Radio Magazine Out of Home Video Game Cinema $42.8 BILLION $0 $5 $10 $15 $20 $25 $30 $35 $40 $45 SOURCE: INTERACTIVE ADVERTISING BUREAU (IAB) INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4
  • 19. 3% 2% 4% 2013 U. S . INTERNET ADVERTISING FORMATS SOURCE: IAB INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4 6% 7% Mobile 17% Display 19% Search 43% Search Display Mobile Digital Video Classifieds Lead Generation Rich Media Sponsorship
  • 20. 3% 2% 4% 2013 U. S . INTERNET ADVERTISING FORMATS $7.1 BILLION SOURCE: IAB INTERNET ADVERTISING REVENUE REPORT, A P R I L 2 0 1 4 6% 7% Mobile 17% Display 19% Search 43% Search Display Mobile Digital Video Classifieds Lead Generation Rich Media Sponsorship
  • 21. Misconception: I need to start mobile advertising ASAP.
  • 22. Real truth: I need to look at my analytics ASAP.
  • 23. WHAT AMERICANS DO ON MOBILE PHONES SOURCE: PEW RESEARCH CENTER INTERNET PROJECT SURVEY, MAY 2013 Texts Internet Email Apps Video Calls 0% 15% 30% 45% 60% 75% 90%
  • 24. Mobile-friendly websites Mobile-only websites Ads on mobile websites Ads on mobile search engines Text messaging What I can do with feature phones }
  • 25. Mobile-friendly websites Mobile-only websites Ads on mobile websites Ads on mobile search engines Text messaging Apps Ads within apps Mobile-optimized websites Location-based messaging QR codes What I can do with feature phones What I can do with smartphones }}
  • 26. Websites Search engines Social media networks Emails Ads on websites Ads on search engines Ads on social networks Ads on emails eCommerce What I’m already doing, or supposed to be doing, or forgot to be doing }
  • 27. MINDSPLOSION! PHOTO: BICHUA S ( E . C A RTON) VIA COMPFIGHT CC
  • 28. Start with what you have.
  • 29. Website Blog Email MOBILE POPULARITY BY MARKETING CHANNEL 0% 5% 10% 15% 20% 25%
  • 30. Website Blog Email MOBILE POPULARITY BY MARKETING CHANNEL 0% 5% 10% 15% 20% 25%
  • 31.
  • 33. Misconception: Mobile experience is the top priority.
  • 34. Real truth: Mobile conversion is the top priority.
  • 35. Website Blog MOBILE POPULARITY BY MARKETING CHANNEL 0% 5% 10% 15% 20% 25%
  • 36.
  • 37. SHARE OF $$ CONVERSIONS FROM MOBILE Website Blog BY MARKETING CHANNEL 0% 20% 40% 60% 80% 100%
  • 38.
  • 39. What if you have no conversion data?
  • 40.
  • 41. I T ’ S O K TO OPTIMIZE FOR EXPERIENCE PHOTO: LARS PLOUGMANN VIA COMPFIGHT CC
  • 42. IT’S BETTER TO OPTIMIZE FOR CONVERSIONS PHOTO: ERVINS STRAUHMANIS VIA COMPFIGHT CC
  • 44. Mobile is not a buzzword, it’s a way of life. If you’re an online marketer, mobile will change your business.
  • 45. Analyze any existing channels first. You may not be prepared — or need — to spend money on mobile ads yet.
  • 46. Keep it all about the Benjamins. Great mobile experiences are important. Mobile conversions are top priority.
  • 47. PHOTO: DERRIEL STREET PHOTOGRAPHY VIA COMPFIGHT CC < < <
  • 48. Ask me anything! ! @RavenArienne linkedin.com/in/arienneholland arienne@raventools.com