Do you want to know how you can explore #voicetech in the product documentation? This session talks about the use of Alexa, Google Home, or Cortana for better content consumption and discovery https://www.youtube.com/results?search_query=ravi+kumar+adapa

1. Voice in Documentation
Alexa Use cases
Ravi Kumar Adapa

2. 2
Information Services team can use voice technologies in addressing
following customer scenarios:
- Content Search
- Content Discovery
- Self-service Assistance
- Product Experience
- Embedded In-context Help
- Automate voiceovers for rich media
We can use voice for all practical purposes such as installation,
configuration, troubleshooting, rich media content types.
The possibilities are literally limitless.
Voice in Documentation Use Cases

3. Voice Use cases
1
Onboarding
Experience
Handholds
customers with
product Getting
Started and
Upgrade
2
Self-service
Troubleshooting
Provides the
just-in-time
information to
resolve an issue
3
Scaled Model
with Confluence
API* Enhances
the scope of
usage and
enables faster
implementation
4
Embed Voice Help
in-context
Creates a multi-
modal in-app help
where customers
get right info and
assistance, straight
from the product
5
Scaled Model with
Google API
Enhances the
scope of usage
and enables faster
implementation
*Requires Authorization/
permissions for Confluence
API calls

4. Voice Use cases
5
Automate
Voiceover**
automates the
voice-over
effort and
saves lot of
time
7
Voice SEO**
Enhances search
and discover
over voice
platforms

5. 5
Alexa as a Host at STC Conference
Using Alexa to convene STC India
Regional Conference at CA
Technologies where Alexa will
make announcements,
introduce speakers,
summarize the session etc.

6. Thank You.