• e-Gov scenario(international and national)
• Scope of e-Gov
• National e-Governance Plan
• Mission Mode Projects(MMP)
• e-Gov Infrastructure
• e-Gov Initiatives at States level
• e-Gov Readiness Index
• Haryana Scenario
“The complex mechanisms, processes, relationships
and institutions through which citizens and groups
articulate their interests, exercise their rights and
obligations and mediate their differences”.
Involves exercise of political, economic and
administrative authority to manage the affairs and “the
manner in which power is exercised in the management
of a country’s economic and social resources for
Governance is not the exclusive preserve of the
government. It extends to civil society and the private
sector. It covers every institution and organization from
family to the state.
“Governance implies the processes and institutions,
both formal and informal, that guide and restrain the
collective activities of a group. Government is the
subset that acts with authority and creates formal
Governance need not necessarily be conducted
exclusively by governments. Private firms, associations
of firms, nongovernmental organizations (NGOs), and
associations of NGOs all engage in it, often in
association with governmental bodies, to create
governance; sometimes without governmental
“E-Government refers to the use by government agencies
of information technologies (such as Wide Area Networks,
the Internet, and mobile computing) that have the ability to
transform relations with citizens, businesses, and other
arms of government.
- World Bank (www.worldbank.org) definition
E-Government is the use of information and
communication technologies (ICTs) to promote more
efficient and effective government, facilitate more
accessible government services, allow greater public
access to information, and make government more
accountable to citizens.
- Working Group on E-government in the Developing
E-governance is the use of Information and
Communication Technology(ICT) by the government, civil
society and political institutions to engage citizens through
dialogue and feedback to promote their greater
participation in the process of governance of these
- Prof. Subhash Bhatnagar (IIM-A)
7. E-governance is the public sector’s use of information
and communication technologies with the aim of
improving information and service delivery, encouraging
citizen participation in the decision-making process and
making government more accountable, transparent and
E-governance is generally considered as a wider
concept than e-government, since it can bring about a
change in the way citizens relate to governments and to
E-governance can bring forth new concepts of
citizenship, both in terms of citizen needs and
Its objective is to engage, enable and empower the
M-government refers to the use of wireless
technologies like cellular/mobile phones, laptops and
PDAs (Personal Digital Assistants) for offering and
delivering government services.
M-government is not a substitute for e-government,
rather it complements it.
9. e-Governance: International Scenario
Many countries have initiated e-Governance
programmes in order to make government and its
agencies efficient, more responsive and transparent.
Some of these initiatives are:
10. United States
In July, 2001 an initiative known as ‘Expanding Electronic
Government’ was initiated as a part of the President’s
Management Agenda. The objective was to make use of
information technology to eliminate wasteful federal
spending, reduce governmental paperwork and improve
government response time to citizens. This expansion of e-government
had three guiding principles:
i. It should be citizen-centered and not bureaucracy or agency-centered.
ii. It should produce measurable improvements for citizens.
iii. It should be market-based, aimed at promoting innovation.
The importance of e-Governance was also recognized by the
US Congress which resulted in the passage of the E-Government
Act of 2002 which was signed by the President
on December 17, 2002.
11. United Kingdom(UK)
• In April 2000, the Cabinet Office in the UK came out
with the document ‘E-Government: A Strategic
Framework for Public Services in the Information
Age’. The strategy has four guiding principles:
Building services around citizens’ choices
Making Government and its services more accessible
over the internet and through mobile phones, digital
TV, call centres and personal computers
Using better information.
12. New Zealand
The New Zealand Government came out with its
e-government vision document in May 2000 and
an ‘E-Government Unit’ was established by the
State Services Commission (SSC) in July 2000. In
April 2001, the government came out with its ‘E-Government
This vision was supported by a time-bound
mission: “By 2004, the Internet will be the
dominant means of enabling ready access to
government information, services and processes.”
13. e-Governance: Indian Scenario
The Government of India kick started the use of
IT in the government in the right earnest by
launching number of initiatives.
Establishment of the National Taskforce of
Information Technology and Software Development in
Adoption of “Information Technology (IT) Act, 2000 by
the Government of India to provide legal framework
to facilitate electronic transactions.
The Government approved the National E-Governance
Action plan for implementation during the year 2003-
14. Setting up of a High Powered Committee (HPC)
with Cabinet Secretary as its Chairman
Designating a Joint Secretary level officer as IT
manager in every Ministry/Department;
Instituting websites by almost all Ministries and
Departments and providing information on
aspects such as their objectives, policies and
decisions, contact persons, etc.
15. Scope of e-government
Government-to-government (G to G),
Government-to-citizens (G to C), and
Government to business (G to B)
It is felt that governments at the union, state
and local level must enhance and update their
own internal systems and procedures before
electronic transactions with citizens and
business are introduced.
16. Government-to-government (G to G)
Government to government(G to G) involves sharing
data and conducting electronic exchanges between
various governmental agencies.
Cost savings, which is achieved by increasing the speed of
Reduction in the number of personnel necessary to
complete a task, and improving the consistency of
outcomes. Another advantage, which flows from this, is
Improvement in the management of public resources.
In many respects, the government to government (G to
G) sector represents the backbone of e-government.
17. Government to citizen (G to C)
Government to citizen (G to C) facilitates citizen
interaction with government, which is primary goal
This attempts to make transactions, such as
payment of taxes,
renewing licenses and
applying for certain benefits, less time consuming and easy
to carry out.
Government to citizen initiatives also strives to
enhance access to public information through the
use of websites and kiosks.
18. Further, one of the main goals of implementing these
initiatives has been to create a “single window” where citizens
can carry out variety of tasks, especially those that involve
multiple government departments, without requiring the
citizen to initiate contacts with each government department
Thus, the G to C initiatives is driven by an urge to provide
“better government” through improved efficiency and more
19. Government to Business (G to B)
• Government to Business (G to B) sector includes both the
procurement of goods and services by the government as well
as the sale of surplus government goods to the public on line.
• There are two motivating forces behind G to B. Currently; the
business community prefers to carry out its activities such as
sales, procurement, and hiring through electronic means.
• There are large numbers of software companies, which are producing number of
products focusing on performing routine business activities on line. Thus, many
companies like to extend the cost savings realized through Business to Business (B
to B) transactions to their business with union, state and local level governments.
The second reason for the growth of G to B is the demand for cost cutting and
efficient procurements in the government. Developing countries, where there is
great pressure to minimize costs due to shortage of funds, G to B are being
encouraged by the governmental agencies.
In order to expand e-government initiative in India, the National e-
Governance Plan (NeGP) was officially commenced in May, 2006.
The NeGP has three tier functional models i.e. the whole work has
been split into clearly delineated Mission Mode Projects (MMPs).
"Mission Mode" implies that the objective and the scope of the
project are clearly defined, that the project has measurable
outcomes and service-levels, and the project has well-defined
milestones and timelines for implementation.
Each MMP is designed and developed as project mode on a
mission basis as reflected in the nomenclature. It consists of
three types of MMPs viz.
Central Mission Mode Projects,
State MMPs and
21. Central MMPs
Central Excise & Customs
Income Tax (IT)
National Citizen Database
Immigration, Visa and Foreigners Registration& Tracking
Evolution of core banking technology in India has brought in the
convenience of "anytime, anywhere banking" to Indian customers.
There is now a movement towards integration of core banking
solutions of various banks, which is expected to bring in operational
efficiency and reduce the time and effort involved in handling and
settling transactions, thereby improving customer service and
facilitating regulatory compliance.
The Banking MMP covers the following services:
Electronic Central Registry under Sarfaesi Act, 2002
One India One Account-for Public Sector Banks
Electronic Mass Payment System
The detailed concept note is being worked out by the Department
of Economic Affairs, Banking & Insurance Division.
23. Central Excise & Customs
The Central Board for Excise and Customs (CBEC) is implementing
this MMP with a view to facilitate trade and industry by
streamlining and simplifying customs and excise processes, and to
create a climate for voluntary compliance.
Some of the services proposed to be covered in this MMP are:
Simplification of registration, returns, revenue reconciliation and
Movement towards integration of goods and service taxation
e-Registration for excise and service tax
e-Filing of returns and refunds
Integration of e-filing with system driven, risk-based scrutiny
Export facilitation through linkages between Excise and Customs
Improved dispute resolution mechanism
Monitoring of arrears and their recovery
Central Excise Revenue reconciliation
24. Income Tax (IT)
The Income Tax Department of India is implementing a plan for
setting up a comprehensive service that enables citizens to transact
all businesses with the Department on an anywhere, anytime basis.
Some of the services proposed to be covered under the Income Tax
Allocation of Permanent Account Number (PAN)
Taxpayer grievance redressal
Online submission of returns
Processing of tax return
Processing of tax-deducted-at-source (TDS) return
This MMP has been conceived with a view improve
services for customers in the General Insurance sector.
The MMP aims to:
Facilitate customer service through education,
information, speedy processing of claims and online
issuance of policies on web
Provide automated grievance reporting and redressal
facility to customers
Create and enlarge business opportunities
Create holistic database of insurance users
Integrate insurance database(s) with other government
database(s) to analyze social security aspects and facilitate
The Ministry of Corporate Affairs (MCA), Government of India,
has initiated the MCA21 project, which enables easy and
secure access to MCA services in an assisted manner for
corporate entities, professionals, and general public.
The MCA21 project is designed to fully automate all processes
related to enforcement and compliance of the legal
requirements under the Companies Act, 1956
27. National Citizen Database
Project UID, a Planning Commission initiative, proposes to
Create a central database of residents, initially of those above the age
of 18 years
Generate a unique identification number (UID) for all such residents
The UID is intended to provide a robust basis for efficient delivery
of various social and welfare services to persons below the poverty
line (BPL). It can also be used as the basis for identifying and
authenticating a person's entitlement to government services and
benefits through a single system rather than all government
departments individually and independently investing in creating
infrastructure, systems and procedures for verifying entitlement of
residents under various schemes of the Government. To this end,
the project envisages provision of linking of existing databases, as
well as providing for future additions, by the user agencies.
• The Passport Seva Project was launched by the Ministry of
External Affairs with the objective of delivering Passport
Services to the citizens in a comfortable environment with
wider accessibility and reliability.
• The project envisages setting up of 77 Passport Seva
Kendras (PSKs) across the country, a Data Centre and
Disaster Recovery Centre, Call centre operating 18x7 in 17
languages, and a centralized nationwide computerized
system for issuance of passports.
• The entire operation will function in a “less paper”
environment with an attempt being made to deliver
passports within 3 working days to categories not requiring
29. Immigration, Visa and Foreigner’s
Registration & Tracking (IVFRT)
• In order to Modernize and upgrade the Immigration services,
“Immigration, Visa and Foreigners Registration & Tracking (IVFRT)” has
been identified and included as one of the MMPs to be undertaken by the
Ministry of Home Affairs under the National e-Governance Plan (NeGP).
The core objective of this Project is to develop and implement a secure
and integrated service delivery framework that facilitates legitimate
travelers while strengthening security. The scope of the project includes
169 Missions, 77 ICPs (Immigration Check Posts), 5 FRROs (Foreigners
Regional Registration Offices), and FROs (Foreigners Registration Offices)
in the State/District Headquarters.
• The implementation of this MMP will enable authentication of traveler’s
identity at the Missions, Immigration Check Posts (ICPs) and Foreigners
Registration Offices (FROs) through use of intelligent document scanners
and biometrics, updation of foreigner’s details at entry and exit points,
improved tracking of foreigner’s through sharing of information captured
during visa issuance at Missions, during immigration check at ICPs, and
during registration at FRRO/ FROs.
Under this MMP, a Pensioner's Portal
(http://pensionersportal.gov.in) has been set up with
the following components:
Non-interactive component to provide updated
information on pension issues
Interactive component to monitor grievance redressal
at three interlinked levels, as follows:
Central-level in Department of Pensions &Pensioners'
Welfare (nodal point)
Central Ministries/ Department-level
Pensioners' Associations-level (field level)
This MMP aims at significantly improving the operational
efficiency of the Government by transitioning to a "Less Paper
The objectives of the MMP are:
To improve efficiency, consistency and effectiveness of
To reduce turnaround time and to meet the demands of
the citizens charter
To provide for effective resource management to improve
the quality of administration
To reduce processing delays
To establish transparency and accountability
32. State MMPs
The MMP is to be operationalised by Department of
Agriculture and Cooperation (DAC), and aims to provide
services, such as:
Information to farmers on seeds, fertilizers, pesticides
Information to farmers on Govt. Schemes
Information to farmers on Soil recommendations
Information on crop management
Information on weather and marketing of agriculture
34. Commercial Taxes
The MMP is spearheaded by the Department of Revenue
(DoR), Ministry of Finance, with strategic consultancy
provided by the National Institute for Smart Government
(NISG) and Ernst & Young (E &Y).
The objective is to facilitate simplification of administrative
procedures and reduction of processing timelines. Some of
the key recommendations are:
Electronic filing of returns
Electronic clearance of refunds
Electronic payment of tax
Online dealer ledger
Online issuance of CST statutory forms through Tax Information
Exchange System (TINXSYS)
Facility to dealer to obtain various online information services
Indicative services planned to be delivered through
this MMP include:
Certificates: Creation and distribution of certificates for
income, domicile, caste, Birth, Death etc.
Licences: Arms Licenses etc.
Public Distribution System (PDS): Issue of Ration Card, etc.
Social Welfare Schemes: Disbursement of old-age
pensions, family pensions, widow pensions, etc.
Complaints: Related to unfair prices, absentee teachers,
non-availability of doctor, etc.
36. RTI: Online filing and receipt of information relating to the
Right to Information Act
Linking with other e government projects: Registration,
Land Records, and Driving Licences, etc.
Information Dissemination: About government schemes,
Assessment of taxes: Property tax, and other government
Utility Payment: Payments relating to electricity, water bills
property taxes etc.
37. Employment Exchange
• Ministry of Labour & Employment is in the process of
conceptualising this MMP. It is expected that the
MMP will help match the requirements of employers
against employee database. It is also expected that
the MMP will have mechanisms to provide valuable
guidance and career counseling to the unemployed,
and facilitate online registration of vacancies by
38. Land Records
The Land Records MMP, being implemented by
Ministry of Rural Development (MoRD), seeks to
accomplish the following across States:
Completion of all data entry related to digitization of
Provision of legal sanctity to computerized Records-of-
Stopping further issue of manual RORs
Setting up computer centers at Tehsils
Enabling Web access
This MMP is one with significant citizen interaction, given that
municipalities provide a large number of basic services for
millions of citizen living in urban centres across the Nation.
The key objectives of the MMP are:
To provide single window services to citizens on anytime,
To increase the efficiency and productivity of Urban Local Bodies
To develop a single, integrated view of ULB information system
across all ULBs in the State
To provide timely and reliable management information relating
to municipal administration for effective decision-making
To adopt a standards-based approach to enable integration with
other related applications
40. Gram Panchayats
The Panchayat represents the first-level of Government
interaction for over 60 per cent of the Indian populace,
and provides a large number of basic services for
millions of citizens living in rural locations across the
It is against this backdrop that the Panchayat MMP has
been included in NeGP. The MMP aims to address and
overcome the typical challenges faced in the villages,
such as lack of reliable communication infrastructure,
delay in delivery of services to citizens, low revenue
mobilization for implementing schemes at the Gram
Panchayat level, and lack of monitoring mechanisms
41. Gram Panchayats
Aims of this MMP are:
Issue of trade licences and NoC
Issue of certificates of Birth and Death, Income and
Dissemination of internal process of Panchayat
agenda, voting, and resolution
Copy of proceedings of Gram Sabha and Action Taken
Receipt of funds / progress report
Dissemination of BPL data
This MMP has been included in NeGP in light of the
ever-increasing threats of terror attacks and of
continually ascending crime graphs.
It includes aspects such as creation of- and sharing
of- crime-related databases across departments,
effective personal management, and efficient
43. Road Transport
The Road Transport MMP was included in NeGP with
a view to create a unified data schema which could
be used by all States and Union Territories to
computerize their respective transport offices (for
faster and better-managed issue of vehicle
registration certificates and driving licences)
Due to non-computerization or part-computerization
of State Treasuries, most of the operational
information continues to be exchanged in paper
A Core Group on Computerization of Treasuries in
State has been constituted to formulate a draft
scheme on the Treasuries MMP under NeGP.
The detailed concept note is being worked out by the
Department of Expenditure.
45. Integrated MMPs
EDI For eTrade
National e-governance Service Delivery Gateway
46. Common Services Centres(CSC)
The CSC Scheme as approved by Government of India in
September 2006 for setting up of 100,000+ internet enabled
centers in rural areas under the National e-Governance plan
(NeGP) is being implemented in a Public Private Partnership
The Common Services Centers (CSC) are proposed to be the delivery
points for Government, Private and Social Sector services to rural citizens
of India at their doorstep .
The CSC Scheme is envisaged to be a bottom-up model for
delivery of content, services, information and knowledge, that
can allow like-minded public and private enterprises - through
a collaborative framework - to integrate their goals of profit as
well as social objectives, into a sustainable business model for
achieving rapid socio-economic change in rural India.
The eBiz initiative, being piloted by the Department
of Industrial Policy and Promotion, seeks to provide
comprehensive Government-to-Business (G2B)
services to business entities with transparency,
speed, and certainty.
It aims at reducing the points of contact between business
entities and Government agencies, standardizing
"requirement information", establishing single-window
services, and reducing the burden of compliance, thereby
benefitting stakeholders such as entrepreneurs, industries
and businesses, industry associations, regulatory agencies,
industrial promotional agencies, banks and financial
institutions, and taxation authorities.
Under the e-Courts MMP, it is proposed to implement ICT in
Indian judiciary in 3 phases over a period of 5 years. The MMP
aims to develop, deliver, install, and implement automated
decision-making and decision-support systems in 700 courts
across Delhi, Bombay, Kolkata and Chennai; 900 courts across
29 State/ Union Territory capitals; and 13,000 district and
subordinate courts across the Nation.
The objectives of the project are:
To help judicial administration in streamlining their day-to-day
To assist judicial administration in reducing the pendency of cases
To provide transparency of information to the litigants
To provide judges with easy access to legal and judicial databases
This MMP aims at making government procurement
simplified, transparent, and result-oriented. It is being
implemented through the Directorate General of Supplies &
Disposals (DGS&D), a central purchasing organisation under
the Ministry of Commerce and Industry, which has core
competency in procurement of goods and services.
The objectives of the MMP are:
To establish a one stop-shop for all services related to government
To reduce cycle time and cost of procurement
To enhance transparency in government procurement
To enhance efficiency of procurement
To bring about procurement reform across the government
50. Electronic Data Interchange (EDI) For
The MMP seeks to simplify procedures, introduce electronic
delivery of services by regulatory and facilitating
organisations, provide 24x7 access to users, increase
transparency in procedures, reduce transaction cost and time,
and introduce international standards and practices in the
area of clearance of export/ import of cargo. Electronic filing
and clearance of export import documents
The services covered under the project are:
e-Payment of custom duties and charges of ports, airports, CONCOR,
Filing and processing of licences for DGFT
e-Payment of licence fee for DGFT
Electronic exchange of documents between community partners
such as Customs, ports, airports, DGFT, CONCOR, Banks, etc.
51. National e-governance Service
Government systems are characterized by islands of legacy
systems using heterogeneous platforms and technologies and
spread across diverse geographical locations, in varying state
of automation, make this task very challenging.
The National eGovernance Service Delivery Gateway (NSDG),
an integrated MMP under the National e-Governance Plan
(NeGP), can simplify the above task by acting as a standards-based
messaging switch and providing seamless
interoperability and exchange of data across the departments.
NSDG acting as a nerve centre, would handle large number of
transactions and would help in tracking and time stamping all
transactions of the Government.
53. India Portal
The National Portal of India is a Mission Mode Project under
the National E-Governance Plan being implemented by NIC.
The objective behind the Portal is to provide a single window
access to the information and services of the Indian
Government at all levels from Central Government to State
Government to District Administration and Panchayat for the
Citizens, Business and Overseas Indians.
An attempt has also been made through this Portal to provide
comprehensive, accurate, and reliable and one stop source of
information about India and its various facets. The
information in the Portal has been well classified into distinct
modules, which are also interlinked at relevant places to
provide the visitor with a holistic view.
First version of the Portal was launched by the Hon'ble Union Minister
for Communications & IT, Dayanidhi Maran on 10th November 2005.
56. State Wide Area Network
• Wide Area Network is an advanced telecommunication
infrastructure, used now-a-days for exchange of data and other
types of information between two or more locations, separated by
significant geographical distances.
• The medium of connectivity can be copper, optical fibre cable or
wireless, as may be found feasible. Such wide area networks, in a
way, create a highway for electronic transfer of information in the
form of voice, video and data.
• Department of IT in Government of India is implementing an
approved Scheme known as State Wide Area Network (SWAN)
Scheme, envisaged to create such a connectivity in each State / UT,
to bring speed, efficiency, reliability and accountability in overall
system of Government-to-Government (G2G) functioning.
57. A wide area network deployed in a State or UT would have
two components viz.
The vertical component of SWAN is implemented using multi-tier
architecture (typically, three-tier) with the State/UT
Headquarter (SHQ ) connected to the each District Head
Quarter (DHQ) which in turn gets connected to the each Block
Head Quarter (BHQ).
Each SHQ, DHQ and BHQ point of connection is called a Point
of Presence (PoP)
58. The bandwidth provisioning for network connectivity
between all the above PoPs is a minimum of 2 Mbps.
Presently, the connectivity provisioning between every SHQ
and DHQ is for 4 Mbps and DHQ to every BHQ is 2 Mbps.
For the horizontal component, the government departments
at each tier are connected to the respective PoPs.
There are two Options for SWAN implementation; the PPP
Model and the NIC model.
BSNL has been identified as a preferred Bandwidth Service
Provider for SWAN Scheme across the country.
Till date individual SWAN proposals have been considered and
approved for 33 States/UTs with an total DIT outlay of Rs.
1,964.97 crore and Rs 562.41 have been released so far.
59. State Data Centre
Under NeGP, it is proposed to create State Data Centres for
the States to consolidate services, applications and
infrastructure to provide efficient electronic delivery of G2G,
G2C and G2B services.
State Data Centre would provide many functionalitie which
are Central Repository of the State, Secure Data Storage,
Online Delivery of Services, Citizen Information/Services
Portal, State Intranet Portal, Disaster Recovery, Remote
Management and Service Integration etc.
As on 2nd September 2011, SDCs in 14 States have been
operational. Total outlay is of Rs. 1378.50 Crores
• The National eGovernance Service Delivery
Gateway (NSDG), an integrated MMP under the
National e-Governance Plan (NeGP), can simplify
the above task by acting as a standards-based
messaging switch and providing seamless
interoperability and exchange of data across the
departments. NSDG acting as a nerve centre,
would handle large number of transactions and
would help in tracking and time stamping all
transactions of the Government.
62. Common Services Centers
• The CSCs would provide high quality and cost-effective
video, voice and data content and services, in the areas of
e-governance, education, health, telemedicine,
entertainment as well as other private services.
• The PPP model of the CSC scheme envisages a 3-tier
structure consisting of the CSC operator (called Village
Level Entrepreneur or VLE) the Service Centre Agency
(SCA), that will be responsible for a division of 500-1000
CSCs and a State Designated Agency (SDA) identified by the
State Government responsible for managing the
implementation over the entire State.
• As on 31st October 2011, a total of 97,121 CSCs have been
rolled out in thirty three States/UTs. 100% CSCs have been
rolled out in 12 (Twelve) States
65. Connectivity has been provided to 72,664 CSCs out of which
19,622 CSCs are connected through BSNL as on 31st October
66. E-Government Initiatives at the State
Project “Bhoomi” in the State Of Karnataka
The project ‘Bhoomi’ facilitated computerizations of entire 20
million records of land ownership of 6.7 million farmers in the
state of Karnataka.
At present, computerized land record kiosk popularly called
“Bhoomi Center” is functional in all the 177 talukas in the state.
Consequently, a request for change in land ownership due to
sale or inheritance can be made at these ‘Bhoomi Centers’.
The computer on receiving application generates notices
automatically, and is handed over to the ‘patwari’. However, the
revenue inspector is expected to approve these changes in a
specified time i.e. within 30 days after serving the notices.
As the approval reaches the ‘Bhoomi Center’, it is scanned and
‘patwari’ present at each center maintains the record. The new
owner can receive a copy on demand.
67. Project “Gyandoot” in Madhya
“Gyandoot” was launched on 1 January 2000, in rural areas
of Madhya Pradesh. Lack of information about the rates of
agricultural produce, difficulty in accessing information on
land records; and absence of grievance redressal
mechanism were their main problems.
The Government selected villages, which function as block
headquarters, or where weekly markets were held, or
villages along the major roads, for establishing information
kiosks equipped with computers connected through
These information kiosks were run by rural educated youth
having matriculation with working knowledge of
computers. The services provided at these kiosks include:
68. (i) supplying information regarding current rates of crops at the local and
other auction centers in the country at a very nominal fee of Rs. 5;
(ii) all documents containing information of land records to be given on the
spot at a fee of Rs. 15;
(iii)all applications with regard to domicile or income or caste certificates
can be sent through e-mail at a cost of Rs. 10.
(iv)complaints of poor quality of seeds/fertilizers, drinking water,
functioning or nonfunctioning of schools or panchayats, village
committees, at a cost of Rs. 10;
(v) auction facility for land, machinery, and any other durable commodities
at a fee of Rs. 25 for three months; all information on government
development programmes and grants on various development projects;
(vi)data regarding families below poverty lines.
Stockholm Challenge IT Award 2000 in the Public Service and
Democracy category was given to this initiative for their
69. Project Sampark in Chandigarh
Chandigarh Administration in an effort to provide a responsive and
effective administration and a Memorandum of Understanding with IBM
has led to establishment of ‘IBM e-governance solution centre’ for the
administration, consequently developing different e-government
Under this project electronic service centers known as ‘Sampark Centers’
have been established at different locations in the city. Various services
are given such as Payment of Taxes, Payment of Water, Sewerage, and
Electricity Bills, Payment of Sticker/Postal Challan, Issue of Bus Passes,
Issue of Senior Citizen Cards, Issue of Births and Death Certificates,
Tenant Registrations, Domestic Servants Registrations, Passport
Applications, and Telephone Bills under a single roof thereby reducing
costs and saving time of the customers there being no jurisdiction
Thus, these centers ushers into the anytime, anywhere, and non-stop
70. e-Government Readiness Index
UN e-Government Survey
A composite index comprising three sub-indices:
Web Measurement Index (WMI)
Telecommunication Infrastructure Index (TII), and
Human Capital Index (HCI)
India ranks 119 with Republic of Korea and
United States having ranks 1st and 2nd
State Wide Area Network (SWAN): NIC has established 05
Informatics Centres at State Hq and 21 District Informatics
Centres (DICs) in all 21 District mini secretariats, with
adequate computing facilities, Local Area Networks (LANs)
and communication facilities.
Haryana was first state to Launch SWAN dated on 6th
Haryana State Data Center (HSDC) : (a) The NIC-State Data
Centre based on SAN technology has been established at
Haryana Civil Secretariat.
CSCs (Common Service Centres): 100% Rural CSCs were rolled
out once during year 2008, as first state of the country.
72. Demonstrable Achievements
CSI-Nihilent e-governance excellence Winner’s award –
2004 for best e-Governed State (Young Category),
Telecom India Excellence Winner’s Award 2007 for Best e-governed
State in e-Governance at International
4th Rank in Dataquest-IDC e-Governance Survey 2008 for
“best e-Governed State of India”,
India Today’s Bharat Nirman e-Governance Award 2009
25+ State / National awards/accolades/ Commendation
• E-health is an emerging field of health informatics. It
refers to the organization and delivery of health
services and information using the Internet and
• In a broader sense, the term characterizes not only a
technical development, but also a new way of
working, an attitude, and a commitment for
networked, global thinking, to improve health care
locally, regionally, and worldwide by using
information and communication technology.
74. • The Center for Development of Advanced Computing (C-DAC),
an autonomous government scientific organization,
developed and deployed total hospital information system
(HIS) software in collaboration with the (SGPGIMS) at
Lucknow in 1998.
• Electronic medical records and hospital automation are being
adopted in many of the corporate and a few public-sector
• The Apollo Hospitals Group has initiated a major project with
IBM, to build a national health data network called Health
Highway to provide a diverse set of software applications for
the healthcare segment.
75. • MoH&FW is currently implementing its Integrated
Disease Surveillance Program Network, which will
connect all district hospitals with medical colleges of
the state to facilitate teleconsultation, tele-education,
training of health professionals, and
monitoring disease trends. It has funded few pilot
national level teleophthalmology and rural
76. • The OncoNET India Project- To network 27 regional
cancer centers (RCCs) with 100 peripheral cancer
centers (PCCs) hospitals to facilitate the National
• The National Rural Telemedicine Network (NRTN)
Project, under the auspices of the National Rural
Health Mission (NRHM), is in the planning phase.
77. Technological Solutions through
Computer-based Patient Records
Expert Information Systems
80. e-learning in Health sector
• National Informatics Center (NIC) and the Indian Council
of Medical Research (ICMR) have established the Indian
Medical Literature Analysis and Retrieval System
(MEDLARS) Center to cater to the information needs of
the medical community of India.
• The National Board of Examinations (an autonomous
body under Ministry of Health) offers a satellite-based
postgraduate e-lecture program in all medical specialties.
It is now mandatory for every institution recognized by
the board to make available the necessary infrastructure
for receiving these programs.
• The project E-Health was initiated in June 2003 by
Haryana state government to set up an efficient,
effective, transparent and IT-enabled integrated
system to provide better health care services to the
people of Haryana.
• Beneficiaries of the project were the different health
care bodies, that is, 619 health institutions (54
General hospital, 74 Community Health Care, 401
Primary Health Care and 89 others health
82. Diverse types of complexities prior to
• Non-availability of medicines in health institutions
• Distribution of medicines
• Pilferage and under-utilization of medicines
• Habitual absenteeism of doctors in rural areas
• No computing facilities were available with Civil
• Significant delays in data availability, data analysis
and planning process
• Continuing decrease in patient/OPD ratio
83. Other Issues being addressed
Doctors’ performance monitoring system
Performance Monitoring of Health Institution
Doctors Personnel Information System
Disability Certificate Issuance system
Dissemination of information trough
• Integrated software project for capturing utilization
of medicine inventory data and analyzing
consumption pattern of various medicines location
wise to monitor disease occurrence pattern, pilferage
and any other exception in the functioning of health
• Med-Centre captures the medicine data for 316
medicines under 23 various categories from 619
• The software captures opening balance, receipt,
issued, closing balance of the medicine of pharmacy
of the institute. Presently data entry is done at
District Civil Surgeon Offices, which is transmitted to
State Head Quarter every month through e-mail.
Then data is consolidated and various statistical &
analytical reports are generated at State Head
• Bhatnagar Subhash (2004), e-government
from vision to implementation, sage
publications, New Delhi.