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@RamonRay
Technology Evangelist
How to build your
brand, drive leads
and engage
customers with
social content
marketing
Infusionsoft,
Small Business Evangelist
Smallbiztechnology.com,
Technology Evangelist
Author, “Facebook Guide to
Small Business Marketing”
(Amazon.com best seller),
Event producer, speaker,
journalist
PASSION: Small business
success
• FBI Citizens Academy Graduate
• Interviewed President Obama in
First Google Hangout
• Piano Player
• RamonRayLive (June 4th), Small
Business Summit (Oct 22nd)
4
@ramonray
1. Content evolution
2. Business benefits of social media
3. Beyond social media
4. Content ideas - What to share on social media
5. Powerful social media concepts
6. Overview: Twitter, Facebook, LinkedIn
7. Power of Multi-Media (Video and Audio)
8. Social Media Paid Advertising
9. Lifecycle Marketing
10.F.R.E.A.
5
WHAT WILL WE COVER TODAY?
6
CONTENT
EVOLUTION1
7
Television, Radio, Flyers,
Billboards…all ONE WAY
8
Web sites and
email
newsletter
Blogs
Social!
People are searching for
entertainment or information
People are connecting (engaging)
with each other (news, funny
videos, etc)
9
WHY SOCIAL CONTENT
10
INTERRUPTION
MARKETING VS
CONVERSATION
MARKETING
11
STOP
SELLING.
GET
LEADS
12
3 BUSINESS
BENEFITS OF
SOCIAL MEDIA
2
13
GAIN INTELLIGENCE ON
YOUR MARKET, CUSTOMERS &
PROSPECTS
LinkedIn Groups
Twitter Hashtags and Trending
Facebook Product, Fan Pages
TIP: Be creative in what and how
you search. “Taxis” vs “Mall shuttle
service”
14
LISTENING POSTS….
15
DEVELOP
STRONGER
RELATIONSHIPS
WITH YOUR
CUSTOMERS
Answer customer questions
Trusted and valuable resource
to customers and prospects
Your Brand has mindshare
Content builds
know + like + trust
16
BEYOND SELLING. BUILD LOYALTY
17
PERSONAL BRANDING:
THE STRONGER BRAND WILL
ALWAYS WIN.
18
BEYOND SOCIAL3
19
SOCIAL MEDIA IS NO
REPLACEMENT FOR GOOD
BUSINESS PRACTICES
20
YOU CAN’T TWEET YOUR WAY
TO PROFITABILITY
21
WORD OF MOUTH, OFFLINE
MARKETING, EVENTS, ETC,
STILL WORK
Email newsletter – subject lines,
anticipated content
Web site – easy to navigate, rich content,
contact information
Press / media attention
Face to Face Networking
Events
Print, TV, Radio
22
NON-SOCIAL TOOLS
23
GREAT SOCIAL
CONTENT
TELLS A STORY
4
1. About your customers
2. About your industry (news, best practices)
3. About your community
4. About YOU (gently) – products, services
5. Thought leadership (advise, inform,
educate)
6. Personal tidbits (gently)
7. Use visuals
24
6 EASY CONTENT/STORY IDEAS
25
HAVE FUN WITH
CONTENT
26
FEED
YOUR
TRIBE
27
4 SOCIAL MEDIA
BEST PRACTICES
CONCEPTS
5
Don’t SELL to Your
Customers
Enter Their
Discussions
Foster Discussions
Encourage Customer
to Customer
Discussion
Learn from Customers
– Ask Questions
28
HAVE A CONVERSATION
29
GIVE, GIVE, GIVE, TAKE
30
LOWES FIX IN SIX
Short
Sweet
To The Point
Descriptive
Search Engine
Friendly
31
HEADLINES: INFORMATIVE, TEASING
32
RESPOND
33
34
TWITTER,
FACEBOOK OR
LINKEDIN ?
6
Short posts
To the point
Promote others
35
TWITTER USES – SHORT & SWEET
Community
building
Discussion
All about
visuals
36
FACEBOOK
37
2 FACEBOOK
POWER TIPS
38
UPLOAD EMAILS (OR OTHER
PERSONALLY IDENTIFIABLE
INFORMATION FOR CUSTOMER
TARGETING)
39
CREATE FUN ENGAGEMENT ON
FACEBOOK WITH 3RD PARTY
TOOLS/APPS
40
41
42
Twitter Lead
Generation
Card
Complete Your Profile
Join, Start and
Participate in Groups
Find Out More About
Clients, Companies
and Competitors
Get Access To
Connections In Your
Networks’ Network
43
LINKEDIN
44
Stop being lazy!
DO NOT USE LinkedIn
DEFAULT “CONNECT
REQUESTS”
45
HEY RAMON, WHAT
ABOUT GOGLE PLUS,
INSTAGRAM,
PINTEREST, TUMBLER
AND OTHER SOCIAL
NETWORKS?
46
THE POWER OF
AUDIO AND VIDEO7
47
POWER OF MEDIA
48
http://bit.ly/firemansavescat
49
50
PAID
ADVERTISING ON
SOCIAL MEDIA
8
Fail (succeed) fast
Quickly gain insight
Test advertising copy and offers
Build a following fast
Collect leads fast
Sell fast
WARNING: MEASURE, MEASURE,
MEASURE…
51
SOCIAL MEDIA PAID ADVERTISING
52
STATUS UPDATES
WON’T MAKE YOU
MONEY.
LIFECYCLE
MARKETING WILL
9
53
Lifecycle Marketing
Target your
customer
Attract interest
(lead magnets)
Collect leads
54
ATTRACT
55
STOP
SELLING.
GET
LEADS
Educate
Offer
Close
56
SELL
Deliver
and Wow
Offer more
Referral
57
WOW
58
Integrate social media into an
education and sales process
with your CRM (customer
relationship management)
platform.
59
F.R.E.A.10
Frequent
Relevant
Engaging
Analytics…
60
SOCIAL MARKETING IN A BOX
Measure social media success
Is it working? What’s working?
Which social network is best for
your audience?
What content works best?
What’s your cost per customer
acquired? 61
ANALYTICS
 Hootsuite – publishing, team collaboration
 Buffer – Bufferapp.com – publishing; multiple accounts
 TweetDcik – publishing, multiple accounts
 Emphatic.co – custom social content creation
62
POWERFUL SOCIAL MEDIA
TOOLS AND SERVICES
63
64
For Newbies…
1.Create an account
2.Fill out your profile
3.Join, like, search and follow
4.Respond
5.Initiative conversation
65
5 SIMPLE STEPS TO START
WITH SOCIAL MEDIA
66
Help sections of the social networks
67
INTERRUPTION
MARKETING
CONVERSATION
MARKETING
68
www.SmallBizMarketingScore.com
1. Do YOU want more
information about Lifecycle
Marketing? Write “LCM” on
your business card and give
to Ramon
2. Do YOU want this
presentation? Write “PPT” on
your business card and give
to Ramon
3. FREE Online marketing
scorecard
69
Frequent
Relevant
Engaging
Analytics…
70
SOCIAL MARKETING IN A BOX
71
Lifecycle Marketing
72
INTERRUPTION
CONVERSATION
MARKETING
73
www.SmallBizMarketingScore.com
1. Do YOU want more
information about Lifecycle
Marketing? Write “LCM” on
your business card and give
to Ramon
2. Do YOU want this
presentation? Write “PPT” on
your business card and give
to Ramon
3. FREE Online marketing
scorecard
@RamonRay
Technology Evangelist
How to build your
brand, drive leads
and engage
customers with
social content
marketing

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