Moving your call center operations to the cloud, when done properly, can equate to huge time and cost savings, increased workforce productivity, and stellar customer satisfaction ratings.
This being the case, below are five of the best call center software available in the Cloudswave library of web apps.
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
5 Call Center Software Every Business Owner Should Know About
1. 5 Call Center Software Every Business Owner Should Know
2. Traditionally, setting up a call center meant major capital outlay for call center infrastructure
Photo by wbeem - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/52254014@N00 Created with Haiku Deck
3. call center infrastructure that includes phone systems, routing technology, web servers, and IT specialists to oversee the upkeep and maintenance of pricey hardware
investments. Because such infrastructure are premise-based, in the case of a natural disruption, like snowstorms and flooding, service operations would have to be suspended.
Photo by vlima.com - Creative Commons Attribution License https://www.flickr.com/photos/26042324@N06 Created with Haiku Deck
4. Also, there’s the question of efficiency.
Photo by wbeem - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/52254014@N00 Created with Haiku Deck
5. Is the call center manager able to satisfactorily monitor agents’ real-time activity and availability? Does the call center have enough people at any given time to man the phones and meet service level
agreements (SLAs)? What about dropped calls and unsatisfied customers calling repeatedly to get to the right agent? With the continuous evolution of the way people communicate, customers now
also want to reach their companies’ customer service department through various channels like social media, softphones, mobile phones, email, chat, among others.
Photo by Colin_K - Creative Commons Attribution License https://www.flickr.com/photos/22206521@N03 Created with Haiku Deck
6. THE SOLUTION? CLOUD-BASED CALL CENTER SOFTWARE
Photo by shane_tech_teach - Creative Commons Attribution License https://www.flickr.com/photos/27389999@N08 Created with Haiku Deck
7. Needless to say, moving your call center operations to the cloud, when done properly, can equate to huge time and cost savings
Photo by 401(K) 2013 - Creative Commons Attribution-ShareAlike License https://www.flickr.com/photos/68751915@N05 Created with Haiku Deck
8. increased workforce productivity, and stellar customer satisfaction ratings.
Photo by Euclid vanderKroew - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/34878540@N08 Created with Haiku Deck
9. This being the case, below are five of the best call center software available in the Cloudswave library of web apps.
Photo by EpicFireworks - Creative Commons Attribution License https://www.flickr.com/photos/30048753@N05 Created with Haiku Deck
15. Guide to selecting the right call center software http://www.cloudswave.com/blog/5-call-center-software-every-business-owner-should-know/whitepaper/
GET IT NOW !
16. Select the
right software
for your
organization
Photo by ogimogi - Creative Commons Attribution License https://www.flickr.com/photos/51385424@N00 Created with Haiku Deck
17. Cloudswave helps you find the right software for your business needs.
We help you make sense of all the software offers out there with a unique rating system
so you can quickly choose, improve, grow and succeed.
Photo by Saad Faruque - Creative Commons Attribution-ShareAlike License https://www.flickr.com/photos/12278984@N02 Created with Haiku Deck