1. Reena kalra
Palam vihar
Gurgaon
Email id :reenakalra1981@yahoo.com
Mob:7838017908
OBJECTIVE: Optimum utilization of my abilities as a professionalin a growth oriented organization that gives
opportunity to deploy the technical & conceptualskill effectively and enhance the same. An organization which
imbibes a work culture, that lays emphasis on team work and quality work products .I aspire with my abilities and
skills to add value to the organization as well as to self.
PROFESSIONAL QUALIFICATION:
Work experience:
Presently working with SHOPCLUES.COM as Reverse Logistic Analyst Executive From 6 May
2013 To Now.
Job Responsibilities:
 Arranging Reverse pick up of defective or wrong products.
 Coordination with courier partners for reverse pick up and delivering the product back to merchant.
 Coordination with Merchant Operations for providing resolutions to customers.
 To Check the pendency of couriers.
 Arranging POD if the product has not deliver to Merchant Back.
 Processing the refund to customers for wrong and damage etc. kind of products.
 Arranging Reshipments of the product after replacement.
 Coordination with billing team and resolution teams for providing resolution to customer.

2. worked with Arcis india Pvt Ltd. as a Team member in Inbound and outbound Process of
Hospitality (Eye Q) from Nov 2012 To April 2013
Job Responsibilities:
 Generate the leads for interested customers of Lasic.
 Taking followups for customers responses.
 Solving the queries of customers related to Eye Lasic.
 coordinating customers till their treatments.
 Fixing appointmens of the patients according to suitable Dr.
 Taking feedbacks & Revies of their lasic treatments.
Worked withNEW LOOK LASER CLINIC as a
Senior counselor cum client coordinator from April 2012 to Oct.2012
Job Responsibilities:
 Calling customers for lasic treatments.
 Fixing their appointments according to their sittings.
 Taking follow up all the treatments of patients
 Receiving calls of the customers and resolving their Queries on phone for pre lasic and post Lasic
 Keeping record of the sale for the Clinic.
 Handing Team Members and taking supervision of the clinic.
 Maintaining files of the patients according to their Treatments.
Worked at an institute ICA (Institute ofComputer Accountants)
As counselorfor 6 months. From July 2011 to Dec. 2011
Job Responsibilities:
 Handling all the student matters and other administrative activities in the institute.

3.  Handling all the queries regarding admissions
 Making calls to the students foradmission.
 Making their modules according to time span.
 Collecting their fees and making records of Payments.
Sales executive for 5yrs. At consumer Electronic Goods Store at kaithal in Haryana from july 2004 to 2009.
 Ordering all the materials and products for selling
 Approval of the materials and order received.
 Target setting for sales to achieve maximum output.
 Handling all the complaints of dealer and customers.
 Managed Front office like cash handling and billing of the products.
 Worked with a team of 6 members as a Team leader.
ACADEMICQUALIFICATION:
 Bachelor of Commerce from I.G..College from Kurukshetra university in 2002
 Masterof commerce from R.K.S.D..College Kaithal from Kurukshetra university in 2004
 B.ED from SH. Rama College of Education from K.U. on regular basis in 2010.
TECHNICAL QUALLIFICATIONS:
 6 Months course in Computer Application Advance Diploma in Computer
Application . from NIIT and swift India course of 18 Hrs. for Basics of computer
and internet.
ACHIEVEMENTS
 Achieved the targets committed by the companies.
 Maintained discipline during work
 Earned desirable profits in sales.
 Get awards from Electrolux on achievement of sales of spares.

4. EXTRA CURRICULAR ACTIVITIES
 Computer skills- windows, MS-office. and internet
 Participated in cultural activities.
PERSONAL DETAILS:
Date of Birth: 23-oct-1981
Sex Female
Father’s Name: Mr.Vijay Kalra
Marital Status: single
Language Known: Hindi & English
Permanent Address: H.N.78/6 Sethan street . Kaithal
Date:
Place:
Reena kalra