1. Curriculum Vitae
Personal Profile Contact Info:
Name: Rehab Elwan City: Dubai
Birth Date: 12/05/1991 Tel: (Mobile) 0527678745
Citizenship: Syria Email Id:
Marital status: Single rehabelwan@windowslive.com
OBJECTIVE
To seek an exciting career in a reputed organization driven by growth potential, learning
opportunities and sententious objectives. To own the job responsibility and work efficiently
towards the mission, by inducing unique solutions. To work with innovative diversity,
confidence, and strong rooted values in representation to the organization's vision.
Providing consistent quality service while dealing wills all related parties. Enjoy
overcoming challenges and accomplishing set goals, by using exceptional team works, as a
ladder to reach the pinnacle of success.
EDUCATION
• Secondary School , Graduated from MARYAH High School ( UAE ) 2008-2009
• Diploma in Business Administration (Marketing Major) from Computer College.
WORK EXPERIENCE
(Oct 2009 - July 2012)
Emirates Driving Institute (Call Center Operator), Customer Service, Dubai UAE
(Aug 2012 to Present)
Al Waseet Newspaper (Call Center Senior + Tele Sales), Dubai UAE

2. Responsibilities
Attend to various customer enquiries, Communicate to subscribers on promotions, offers
and payment status Resolve customer’s complaints immediately and provide one stop
service Ensure that all calls are attended professionally and in a timely manner to provide
feedback to the management on customer complaints.
Call Center Service
 Function comfortably in a fast-paced, performance-based call center environment
where every call is monitored, recorded, assessed and meet there required
performance level.
 Deliver customer service via:
 Understanding and attending to special needs of customers in timely fashion in
order to meet and exceed customer expectation.
 Follow-up activity arising from customer's calls:
 Handle customer in a professional way as per the standards set to ensure that
every interaction with the customer is a quality experience for the customer.
Highlight operational issue.
 Preserve the customer confidentiality with all most care to reduce customer
dissatisfaction.
 Attend department meetings, come up with suggestions for improvement and
implement the same.
Reference/Courses
English communication Skills – New Horizon institute
Customer Service – Zabeel institute
Skills
 Customer Service.
 Preparation of reply letters to customer.
 Accuracy in speaking with the customer.
 Customer Care.
 Communication Skills.
Languages
• Arabic ( Fluent )
• English ( Fluent )