This document discusses the increasing adoption of cloud computing by the US government. It notes that government agencies are looking to cloud solutions to help address budget constraints while improving services, collaboration, and transparency. The document outlines the key steps the government has taken to support cloud computing, including establishing an office to oversee cloud initiatives and requiring agencies to consider cloud options for IT projects. It provides examples of government agencies and departments using Salesforce cloud applications.

1. Government Takes to the
Cloud
Daniel Burton
SVP Global Public Policy
dburton@salesforce.com

2. Government is Looking to the Cloud
to Fulfill its Mission
Constituent Service & Program Transparency &
Engagement Effectiveness Accountability
How do we provide world How do we How do we track
class services and collaborate, share financials and measure
citizen participation? information and outcomes to see which
operate efficiently? programs are working?

3. Especially in Today’s Complex
and Challenging Environment
Demanding Yesterday’s Smaller Budgets
Constituents Technology Retiring Workforces
We need to do more: …and more: …with less and less!
to meet higher to transform IT
expectations

4. US Government’s Path to Cloud Computing
• Using the Cloud for the Presidential Transition
• Early US Government Support of Cloud Computing
• US Government Agencies Driving Cloud Computing
• Cloud Computing Highlighted in US Federal Budget
• Apps.gov – US Government Cloud Computing Storefront
• US Government Dashboard for troubled IT Projects
• The Need for US Government Data Center Consolidation
• US Government Cloud Computing Program Timeline
• Salesforce.com US Government Customers and Solutions
• Salesforce.com Worldwide Government Customers

5. Using the Cloud for the Presidential Transition
Citizen’s Briefing Book on Change.gov built on Salesforce.com

6. Using the Cloud for the Presidential Transition
Citizen’s Briefing Book Scaled Instantly on Salesforce.com
Concept to Live in Three Weeks – Zero to Peak in an Hour
• 134,077 Registered Users  10M Page views
• 1.4 M Votes  peak 145 views/sec
• 52,015 Ideas  1.8TB Volume
 peak 184 mbits/sec
• 94.5% route optimization
 39.3M Hits

7. Early US Government Support of Cloud Computing
Vivek Kundra: Federal CIO - Aneesh Chopra: Federal CTO
“ I’m all Iabout killing projects that don’t
notion… am
the cloud computing
investigate software as a service first.
Vivek Kundra
”
Federal CIO
“ We are ready to move toward web-based
software as a service... This would be a
cloud-based solution, based on existing
software similar to Salesforce.com
”
Aneesh Chopra
Federal CTO

8. US Government Agencies Driving Cloud Computing
• Office of Management and Budget (OMB) created the priority
for cloud computing and issued budget guidance.
• Federal CIO Council established a Cloud Computing
Executive Steering Committee to develop strategy.
• General Services Administration (GSA) developed a Web-
based cloud computing storefront (Apps.gov) and is driving
implementation.
• Office of Science and Technology Policy (OSTP) is exploring
how cloud computing can improve healthcare and
government transparency
• National Institute for Standards and Technology (NIST) is
framing security and audit controls for cloud computing.
• Defense Information Systems Agency is exploring options
for the military.

9. Cloud Computing Highlighted in FY 2010 Federal Budget
“The Federal technology environment requires a fundamental
reexamination of investments in technology infrastructure.”
“The Infrastructure Modernization Program will be taking on new
challenges and responsibilities. Pilot projects will be implemented to
offer an opportunity to utilize more fully and broadly departmental and
agency architectures to identify enterprise-wide common services and
solutions with a new emphasis on cloud computing. “
“The Federal Government will transform its Information Technology
Infrastructure by virtualizing data centers, consolidating data centers
and operations, and ultimately adopting a cloud-computing business
model.”
FY2010 Federal Budget
Analytical Perspectives
Cross Cutting Programs
http://www.whitehouse.gov/omb/budget/fy2010/assets/crosscutting.pdf

10. Cloud Computing Highlighted in FY 2011 Federal Budget
“Cloud Computing—Adoption of a cloud computing model
is a major part of the strategy to achieve efficient and
effective IT. After evaluation in 2010, agencies will deploy
cloud computing solutions across the Government to
improve the delivery of IT services. There will be an on-line
storefront to enable subscribers to access lightweight
collaboration tools, software, and platform and
infrastruc-ture service offerings in a cloud environment.
Cloud com­puting will be implemented in a secure manner”
FY 2011 US Federal Budget

11. Cloud Computing Highlighted in FY 2011 Federal Budget

12. Cloud Computing Review Required in FY 2011,
FY 2012 and FY 2013 Federal Budgets
• FY 2011 Budget -- Federal agencies must review/consider a cloud
computing option for all new and existing major investments.
• FY 2012 federal agencies must develop an alternative analysis
discussing how they could use cloud computing for all major technology
projects.
• FY 2013, federal agencies must provide a complete alternatives analysis
for mixed life cycle projects where agencies are spending new money
(known as development, modernization and enhancement) and steady
state or operations and maintenance funding for how they could move to
cloud computing.

13. Apps.gov -- US Government Cloud Computing
Storefront, Includes over 100 Salesforce.com Applications

14. US Government Dashboard for Troubled IT Projects
Department of Defense – Integrated
Human Resource System Time Out
• 12 years, $1 billion 1. Turnaround or terminate
• Failed troubled projects
Census Bureau – Handheld
Development 2. Halt new awards of
• 2 years, $600 million financial management
system modernization
• Census still paper based projects
Department of Veterans Affairs – two
financial systems
3. Catalyze a fundamental
• $300 million reform of Federal IT
• One ended in failure after 10
years; one has yet to deliver initial
operating capabilities
14

15. The Need for US Government Data Center Consolidation
Data Center Growth
1,200
1,100
1,000
Data Centers (Number)
800
600
432
400
235
200
12
0
1997 1998 2009
Federal Government IBM
Source: IBM Global Technology Services. "Data Center Relocation." Podcasts. IBM Global Technology Services, 29 July 2009.
(http://www-01.ibm.com/webcasts/podcasts/channels/gts/transcripts/relocation-transcript.pdf)
15

16. US Government Cloud Computing Program Timeline
February 2010
Plan for Standardized
C&A Process initiated
May 2010
September 2009 NIST Cloud Computing Forum
Apps.gov Launched & Workshop
April 2009 November 2009
Cloud Computing Security & Standards
Program Management Working Groups Convened December 2010
Office Established Comprehensive
Plan
16

17. US Government Cloud Computing Program Timeline
Security, Standards & Procurement
February 2010
Plan for Standardized
C&A Process initiated
May 2010
May 2009 NIST Cloud Computing Forum
Industry Summit & Workshop
April 2009 November 2009
Cloud Computing Security & Standards
Program Management Working Groups Convened December 2010
Office Established Comprehensive
Plan
17

18. Half of US Government Cabinet Agencies use
Salesforce.com for Cloud Computing
Department of Department of Department of Health
Department of
Defense Homeland Security & Human Services
State
Department of Department of Department of The Department of
Justice Commerce Interior Energy
General Services Obama Transition
National Aeronautics &
Administration Team
Space Administration

19. Salesforce.com US Government Customers
General Economic Health & Defense &
Transportation
Government Development Human Services Public Safety
Science &
Environment
Political Campaigns & Advocacy Culture & Education

20. Salesforce.com US Government Solutions
Grants & HR & Recruiting Case & Records Call Centers /
Financial Mgmt Management Portals
Program & Constituent Shared Service Marketing &
Project Mgmt Engagement Providers Outreach
Tech Vendor & Business Relationship &
Transfer E-Commerce Partner Mgmt Development Contact Mgmt

21. Salesforce.com Worldwide Government Customers