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COMMUNITY
The Real Power Of Social Media
J e f f Tu r n e r, Z e e k I n t e r a c t i v e , @ r e s p r e s
you must create

A CULTURE
that is supportive to a social media environment
SOCIAL MEDIA
must align with your vision & your values
ENGAGEMENT?
community goes well beyond engagement
THE PATH
BEHAVIOR
Your SM community must operate
on a specific behavioral platform
WITHOUT?
mediocrity at best failure at worst
OPPORTUNITY
why should you consider building
a social media community?
DATA MINING
listening with intent
DRAWBACKS
what are the drawbacks of NOT
building a social media community?
BUILDING
10 steps to building a sustainable
social media community
STRATEGY
at best. If you can’t, you must
at a minimum develop concrete goals
  • measurable
  • assigned to specific people
  • accountability
TECHNOLOGY
determine which tools and platforms
best address your goals & capabilities
 • most widely used?
 • potentially effective?
 • best and worst uses?
TECHNOLOGY
Example: UserVoice
WHAT’S THE COST?
determine the time/financial
commitments required to make
your community viable
SKILL SETS
determine the skill sets required
to execute your strategies & tactics
PLANNING
make the process inclusive
WRITE IT DOWN
make sure the people involved in
executing your plan know exactly
what their duties are and to
whom they will be accountable
CREATE A BUZZ
EXECUTE
do it, daily
MONITOR RESULTS
use the right tools
 • objectivemarketer.com
 • hootsuite.com
 • cotweet.com
DON’T STOP
re-evaluate your tactics,
make appropriate changes
and keep going
COMMUNITY
The Real Power Of Social Media
J e f f Tu r n e r, Z e e k I n t e r a c t i v e , @ r e s p r e s

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Community: The Real Power Of Social Media

Notes de l'éditeur

  1. This doesn’t mean your top executives need to be social media superstars. But they do need to understand and support it’s place in your organization.
  2. Corporate vision and values MUST be explicitly stated and held up to public scrutiny. Everyone must believe in the vision. Everyone must share the values. Everyone must be held accountable.
  3. Fill a need. Harness great power. No matter your size. MFFO example.
  4. The need will be met by someone else. You will become less and less relevant.