1. Verbal and non verbal
communication skills

2. Verbal communication
• Verbal communication is verbally speaking to communicate to
other people using words or noises to get your message
across to the person you are speaking to.

3. Non verbal communication
• Non verbal communication is communicating to people using
sign language or simple hand movements and also body
language such as facial gestures and eye contact.

4. Good communication skills
• 1-Making eye contact while communicating with people is
important because it shows you are listening to them.
• 2-Not swearing and shouting because it can be intimidating
• 3-Not chewing gum while having a conversation with someone
• 4-Not texting while speaking to some one as it will make them think
your ignorant
• 5-Always trying to speak clearly and use words everyone can
understand
• 6-Make positive facial expressions
• 7-Listining to the person you are speaking to
• 8-Have a relaxed body language
• 9-Don’t speak over other people
• 10-Do keep to the point when explaining something

5. Consequences of bad communication
skills
• If you are at a job interview and you have bad communication
skills such as fidgeting and not always paying attention you will
not likely get the job
• Also if you are doing a presentation and you don’t keep on track
the people you are doing a presentation for will get bored and
you will not get your point across
• Also if you come off as intimidating you will could scare the
person off you are talking to

6. Egans Soler Theory
• Egans believed that there are some micro skills that can help
communication between people, such as sitting forward and making eye
contact. Doing this can help the person you are talking to feel more
involved in the conversation and more comfortable.
• The Soler stands for
• S: Face squarely; by doing this it shows that a service provider is involved with their client. Egan states " the bodily
direction you adopt shows the message that you are involved with the client"
• O: Keep an open posture:
• Keeping an open posture means not crossing arms and legs as this sends a message that you are not involved or really
interested in the person talking to you. Egan believed "open posture is generally seen as non-defensive".
• L: Lean: by leaning forward when a person is talking to you, it shows that you are involved and listening to what the
person has to say.
• E: Use good eye contact-having good eye contact with a client shows that you are listening and that you are not distracted.
It shows you are involved because you are focusing on the person you are talking to.
• R: Be relaxed: it is important to keep still and not move about when a person is talking to you.