Collaborative user research experience report ux cam 2014 r_nathaniel
•Télécharger en tant que PPTX, PDF•
3 j'aime•1,643 vues
Experience report for UX Cambridge 2014 on how to involve stakeholders in the process of User Research
Recommandé
Recommandé
Contenu connexe
Tendances
Tendances (20)
Similaire à Collaborative user research experience report ux cam 2014 r_nathaniel
Similaire à Collaborative user research experience report ux cam 2014 r_nathaniel (20)
Dernier
Dernier (20)
Collaborative user research experience report ux cam 2014 r_nathaniel
- 1. Collaborative User Research REVATHI NATHANIEL, @REVNATHANIEL USABILITY ENGINEER, RED GATE SOFTWARE LTD.
- 2. A confession… @REVNATHANIEL | #UXCAM
- 3. The lone researcher who observes interesting things and reports them back to the world… @REVNATHANIEL | #UXCAM
- 5. @REVNATHANIEL | #UXCAM https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose- of-research/
- 6. Collaboration is an act of shared creation and/or share discovery (Schrage89, p.4) Sir Ken Robinson's “Changing Education Paradigms" RSA animated talk @REVNATHANIEL | #UXCAM
- 7. Collaboration is active-it requires active participation with an intent to add value- James A. Highsmith III Illustration by Kevin Cornel, A List Apart, Issue 381 @REVNATHANIEL | #UXCAM
- 8. Communication is passive- it transfers information, with an intent to inform- James A. Highsmith III Illustration by Kevin Cornel, A List Apart
- 9. The entire process of user research can be collaborative @REVNATHANIEL | #UXCAM
- 10. Collaboration during the phases of research @REVNATHANIEL | #UXCAM
- 11. Plan Analyse Execute @REVNATHANIEL | #UXCAM Research Phases • Understand Project requirements • Plan scope of research & • research activities • Create research material • Carry out planned activities • Capture data • Re-evaluate research plan • Categorize data • Analyse data • Document analysis process • Share findings
- 12. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ depends No Understand Project requirements Project kick-off meetings Plan scope of research & research activities Meetings, Documents on Google Drive Create research material e.g.: Surveys, interview questionnaires, screeners, etc. Emails to the team Documents on Google Drive Post work on walls, Collaboration games @REVNATHANIEL | #UXCAM
- 13. Survey @REVNATHANIEL | #UXCAM
- 15. What worked • Quality of research • Rigorous process • Widen scope of research • Reduce bias • Sense of ownership @REVNATHANIEL | #UXCAM
- 16. What didn’t work • Survey Length • Too wide scope • Lengthy analysis Recommendations • Have a clear and documented research plan • Don’t be afraid to put your foot down as the researcher
- 17. Plan Analyse Execute @REVNATHANIEL | #UXCAM Research Phases • Carry out planned activities • Capture data • Re-evaluate research plan
- 18. @REVNATHANIEL | #UXCAM Data Techniques Preference Preferences, opinions, desires Surveys Focus groups Preference interviews Card sorting Ability What is understood or accomplished with a tool Prototypes Usability testing Log Analysis Customer feedback Card sorting Conceptual How things get done Interviews Contextual inquiry Surveys Classes of research Slide taken from Indi Young’ s Introduction to Task Based Models
- 19. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ depends @REVNATHANIEL | #UXCAM Carry out planned activities Site visits, Formative usability tests Persona creation, Heuristic evaluations Capture observations/data Google docs Capturing data on post its Re-evaluate research plan Discuss with project team Collaboration games
- 20. Remote Usability Testing @REVNATHANIEL | #UXCAM
- 22. What worked Reduce bias in note taking Variety of observations Discuss observations together Discuss facilitation technique Participation in the study
- 23. Testimonials ‘They provide a point of reference for discussions…’- James G, Tester ‘We can pick up the language they use to describe things and incorporate it into the product’- Chris M, Developer ‘Listening to customers’ experiences…has exposed me to the technologies that I should familiarise myself …Without UX providing such opportunities to get involved with the initial research this may not have happened until much later in the process’- Chris M, Developer @REVNATHANIEL | #UXCAM
- 24. What didn’t work • Busy calendars- team members unable to attend • Team sometimes loses faith in the project • Over enthusiastic and vocal observers • Post study banter Recommendations • Email notes from the session to the team • Share video/audio recordings • Give instructions before the session • Own the role of a facilitator
- 25. Personas @REVNATHANIEL | #UXCAM
- 27. What worked • Sharing what we learn as a team • Getting buy in • Shared understanding • More communication less document heavy @REVNATHANIEL | #UXCAM
- 28. What didn’t work • Space • Falling post-it notes Recommendations • Analyse and capture/document data as soon as you can • Use super sticky post its
- 29. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ @REVNATHANIEL | #UXCAM depends No Categorise & Analyse data Post up data Document analysis process Share findings Presenting findings with a colleague
- 30. There are times when you just need to work alone! @REVNATHANIEL | #UXCAM
- 31. What didn’t work • Analysing data together with another person @REVNATHANIEL | #UXCAM
- 32. What worked • Work with a colleague but separately • Discuss your own interpretations of the data • Don’t be afraid to ask why @REVNATHANIEL | #UXCAM
- 33. Issues with Collaboration @REVNATHANIEL | #UXCAM
- 34. • Dominant team members • Organization and time management skills • Facilitation skills/people management • Familiarity with collaboration techniques • Enthusiasm • Company culture • Immediacy @REVNATHANIEL | #UXCAM
- 35. Summary • The entire user research process can be very collaborative • Collaboration is active • Some research phases are more collaboration friendly than others • Some techniques are more collaboration friendly than others • There are a couple of pitfalls with collaboration @REVNATHANIEL | #UXCAM
- 36. My top tips #1 Change your mind set and try collaboration #2 Continually look for opportunities to collaborate #3 Learn when not to collaborate @REVNATHANIEL | #UXCAM
- 37. Revathi Nathaniel Usability Engineer Red Gate Software Ltd Twitter: @revnathaniel Email: revathinathaniel@red-gate.com
- 38. References Adaptive software development: a collaborative approach to managing complex systems- James A Highsmith III Gov. Uk- User research blog ‘Have you had your recommended dose of research?’- Dipa Shah https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/ Introduction to Task Based Models- Indi Young http://www.slideshare.net/indi/a-brief-very-brief-introduction-to-task-based-models
Notes de l'éditeur
- Swim lanes in UX
- This is a poster by the UX team at Government Digital service where they are exploring how User research is a more like a team sport where they involve everyone in user research User research is not only the user researcher’s job but now everyone is involved in research. https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/
- And great learning happens in groups as Sir Ken Robinson described in his very popular TED talk about how education needs to change to prepare children better. https://www.youtube.com/watch?v=zDZFcDGpL4U
- Taken from Adaptive Software Development- A collaborative approach to managing complex systems- James A. Highsmith III
- Taken from Adaptive Software Development- A collaborative approach to managing complex systems- James A. Highsmith III
- Collaboration does not need to be limited to only to the user facing aspects of user research. The entire process should be opened up.
- The process of collating, categorizing and culling questions while creating a survey
- This is taken from Indi Young’s categorization of the classes of research data.
- A living, evolving persona built by the team Post its on any wall that is available to generate interest in user research
- Taken from ‘Office Space’ (Twentieth Century Fox, 1999)