This document provides an overview of working like a network. It begins with introducing the speaker and includes an agenda. The agenda discusses working like a network and valuing connections. The document then discusses how the world has become a network and customers expect more personalized experiences. It suggests listening to conversations, adapting decisions, and growing business by working like a network. The rest of the document discusses product journeys, social software in the workplace, scenarios for collaboration, and next steps. It emphasizes transforming work through both organizational culture and technology.
8. Work like a network
Listen
to conversations
that matter
Adapt
and make
smarter
decisions
Grow
your
business
Seamless social experiences across familiar applications,
all delivered on an enterprise-grade platform
#worklikeanetwork
18. Inline-message
translation – just tap
“translate”
Thread instantly
translated to
phone’s language
Reduce silos and
ease collaboration
across geographies
19. 28 languages available on the Yammer web client and Success Center
25 languages available on mobile apps1 and email notifications
Network
20. Collaborate effectively on customer leads with Line-of-Business app integration
including Dynamics CRM and Salesforce
21.
22. Brings together people, information, and apps across Office
365 to enable better communication and collaboration
Discover
new
information
Share and
collaborate
Come
together
Introducing Groups
26. Content and signals across O365 auto-
populating the Office Graph insights
Insights derived with machine learning for proactive and intelligent experiences
27. Stay In the Know Find What you Need Discover New Connections
Connect with the right experts and
learn more about their content.
Find just the right results from any
source and take action
Discover new information tailored
to you from your network
Delve – Search and Discovery Across O365
Powered by Office Graph
28. Today Tomorrow The future
People
Groups
Network
Connected experiences
across Office 365, Microsoft
products and beyondYammer Groups
Enterprise Graph
Office Graph and Delve*
Dynamics CRM Integration
O365 Groups
O365 Identity in Yammer
Document Conversations
Flexternal
Android/iOS/WP Apps Mobile innovations
Office Online in Yammer
O365 Groups*
Office Graph and Delve
30. “Social Enterprise is
implemented 80% through
organization culture and
20% through technology.”
- Gartner, September 2012
Transforming work = culture + technology
20%
Tech
80%
Culture
31. The Social Journey
Define Your Vision
Identify Business
Outcomes
Plan to Work SocialLaunch and
Drive Success
Evaluate, Adapt,
& Iterate
33. SharePoint on-premises and Yammer
• Service Pack 1 & Yammer app for SharePoint 2013 on-prem
• Committed to another SP on-premises release
• Hybrid continued improvements
Legacy SharePoint Social
• No plan to adding net-new social features
• Existing SP social capabilities will be maintained - for now
• No investment in SP communities
Go Yammer!
• Faster adoption
• Rapid innovation
• Connect everyone
Office 365 with Yammer
• Home of innovations for Enterprise Social
Network
or SharePoint Social?
Enterprise Social – Should I Use Yammer? When Should I Use SharePoint?
37. Thank You!
Organizers, SponsorsandYouformakingthispossible.
100+SharepointPresentationsAt.. Slideshare.Net/RHarbridge
UserAdoptionActivityListing.. Rharbridge.Com/?Page_id=565
SignUpForYammerAt.. About.Yammer.Com
Office365SuccessCenter.. Success.Office.Com
Message Me On LinkedIn or Email Richard@RHarbridge.com
My twitter handle is @RHarbridge, my blog is http://RHarbridge.com, and I work at
SPEAKER | AUTHOR | SUPER FRIENDLY
39. Sites, Blogs & Twitter
Enterprise Social Customer Success - Yammer Success Center EnterpriseSocial.com The Responsive Org
Admin & IT - Developers - Yammer App Directory - Office Store - Yammer Ignite
Blogs Yammer Office 365 Twitter @Yammer @Office365
Research/Whitepaper
Gartner: Magic Quadrant for Social Software in the Workplace Evolution of the networked enterprise: McKinsey Global Survey
results Yammer’s 2013 Business Value Survey Results The Rise Of Enterprise Social Networks
Press
How Red Robin Transformed Its Business With Yammer How Teach for America gets the most out of Yammer on a shoestring
budget HK firm creates idea melting pot for 4,000 employees LexisNexis found that employees who use Yammer are way
happier Switching to Yammer let this company slash helpdesk calls and save $1.5 million a year How Microsoft got its own
employees to use Yammer
Videos
Move Faster Together
Transform the Way You Work with Yammer
#WorkLikeANetwork
41. #CollabCon @RHarbridge
When Emailing to Yammer…
End your message with - - to
prevent your signature from
posting to Yammer
[ ]Yammer Tip: set the – to be white so that
it won’t show up in your normal signature
42. #CollabCon @RHarbridge
Create Outlook Contacts for Yammer Groups
From Outlook, it is possible to:
• Start a new Post in Yammer
• Reply to a thread (conversation) when you
receive an email notification
• Mention someone & Tag in your
Post/Reply
First, find the Yammer email address:
1. Navigate to the relevant Yammer group
2. Click Post to this group by email
3. An email window opens with the Yammer
group email name in the To: line. Leave the
email window with the address open for now
4. Open Outlook.
Continues on next
slide…
43. #CollabCon @RHarbridge
Create Outlook Contacts for Yammer Groups
5. With Outlook open, Click on People (bottom left)
and New Contact (in menu)
6. Click on Full Name button (do not type directly in
the box). The Check Full Name dialog box opens.
7. Type the name of your Yammer group in the First
box and click OK
• Best practice: start every contact with Yammer
• Best practice: include “public” or “private” in the name to
avoid confusion
8. The contact will auto fill in Full Name and File As.
Copy and paste the contact name into Display as
9. Go back to Yammer and copy the email address
(from the window you left open in Step #3) and
paste in the E-mail box.
10. Save & Close the new Contact.
11. Return to your Yammer home page.
44. #CollabCon @RHarbridge
Post & Reply from Outlook
To create a new Yammer post from Outlook:
1. Open Outlook
2. Create a new mail message
3. Select/enter the name of the Yammer Group
email address
4. Type your Yammer post in email
a. Email address = Yammer Group where
posted
b. Subject = Title of Yammer Post
c. Message Body = Yammer Message
d. @alias = Yammer Mention
e. #xxx = Yammer Tag
5. Add two dashes (--) at the top to trim your
signature from your Yammer posts
45. #CollabCon @RHarbridge
Email bridging strategies
For those that have a hard time
switching from Outlook…
Publish the “new alias” as
your+group+microsoft.com@yammer.com
Suggest they subscribe to the
“new alias” on the group’s page
(found at bottom of right column)
Send them an Outlook contact
for the address
46. #CollabCon @RHarbridge
Email bridging strategies
When sending key messages to an old DL, use “Direct Replies To”
to send replies to the Yammer group address
47. #CollabCon @RHarbridge
Find people
Share my stuff
Build internal communities
Stay connected
Get answers (general)
Get answers (moderated)
Collaborate on docs internally
Collaborate on docs externally
Build external communities
Where do I…
50. Some scenarios – end user
Find a Person/
Expert
Post and discuss a
topic and/or
content
Manage a meeting
or event
Ask/ answer a
question
Make an
announcement
Find a Document
Send/exchange
information/
documents
Produce/manage
content
Tag content
Poll/survey a group
of people?
Rate or otherwise
infer sentiment (e.g.
“Like”)
Establish relationships
with people,
information and sites
Form serendipitous
connections via affinity-
based relationships
View activities across
team, community, or
network
Post/view/comment
on content and
media
View profile,
manage profile
54. #CollabCon @RHarbridge
Phase 4
Phase 3
Phase 2
Phase 1 Basic Profile
Import
MySites Piloted
MySites Globally
Deployed
MySites
Customized
Profiles
Implemented
Custom Profile
Fields
Profile Fields
Integrated With
LOB Data
Users Can Edit
Profile Data With
Write Back To AD
Photos Updated
From Central
Source
Profiles
Presentation
Customized
My Sites & Profile Roll Out
Eight Considerations When Implementing SharePoint Social Capabilities
55. #CollabCon @RHarbridge
Social Feature Roll Out
Phase 1
Less Than 50% Profiles Populated
Notes and Status Updates
Infrequently Used
Community Sites Piloted
Wikis Piloted
Leadership Blogs Piloted
Discussion Boards Piloted
Tags & Notes Infrequent (Usage
Low)
Ratings Piloted On Knowledge
Base
Phase 2
Less Than 75% Profiles Populated
Notes & Status Updates Used
Frequently By Early Adopters
Community Sites Globally
Deployed
Wiki Sites Globally Deployed
Department Blogs Deployed
Discussion Boards Globally
Deployed
Tags & Notes Adopted (Usage
High)
Knowledge Base Initiating New
Procedures/Policies
Phase 3
Close to 100% Profiles Populated
Notes & Status Updates
Considered Cultural Norm
Communities Extended To
External Participants
Wiki Spaces Extended To External
Participants
Personal Blogs Deployed
Discussion Boards Leading To New
Innovation Or Cost Savings
Tags & Notes (Expected)
Knowledge Base Podcasting &
Media
Eight Considerations When Implementing SharePoint Social Capabilities
56. #CollabCon @RHarbridge
Map To Business Objectives
Support
Acquisitions
Provide
Positive
Work Culture
Highlight
Exceptional
People
Have Highly
Effective
Decision
Making
Supporting
Community
Customer
Transparent
Support
Leadership
Personally
Engaging w/
Customers
Internal Social
Collaboration
User Profiles
Personal
MySites
Internal Social
Networking
Communities Of
Interest
Communities Of
Practice
External Social
Authoring
Social CRM
Direct Relationship Indirect Relationship
Eight Considerations When Implementing SharePoint Social Capabilities
58. #CollabCon @RHarbridge
Unique Cloud Challenges…
If you have SharePoint 2013 On Prem and a Office 365 SharePoint Online Instance…
How do you plan the social
user experience?
Example: Following an o365 document doesn’t
add it to your onPrem social feed, it would add it
to the o365 data… Difficult hybrid scenario.
60. #CollabCon @RHarbridge
Samples of What to Measure
– Number of completed user profiles
– Number of connections per user
– Cross posting of blogs, subscriptions to RSS and other feeds
– Average number of participants with Wikis (also look at
distribution – Wikis with most participants vs. universe of
wikis)
– Effective use on major projects
– Reduction in e-mail (generally, on specific topics, corporate
noise)
– Range of adoption (departments, topics)
– Does a new policy or idea get adopted easier?
– Search metrics: fewer similar queries=right information fasterEight Considerations When Implementing SharePoint Social Capabilities
61. #CollabCon @RHarbridge
Understand Your Maturity
Microsoft: Enterprise Social Collaboraiton Progression Model -
http://www.microsoft.com/enterprise/it-trends/social-
enterprise/articles/Enterprise-Social-Collaboration-Progression-
Model.aspx#fbid=I1J-B4XG2DS
66. MATURITY
BUSNESSVALUE/BENEFIT
High
Low
BASIC FOUNDATIONAL OPTIMIZE TRANSFORM
Technology
Process
People
Employee
Customer
EngagementLevers
People
People are
recognized as
enablers
Process
Exploration of
enabling business
process via social
channels
Technology
An understanding of
existing tools and
where they fit.
67. MATURITY
BUSNESSVALUE/BENEFIT
High
Low
BASIC FOUNDATIONAL OPTIMIZE TRANSFORM
Technology
Process
People
Employee
Customer
EngagementLevers
People
Siloed efforts
transform to
open
exchanges.
Process
Collaboration
partially
integrated into
business
processes
Technology
Integrated
across LOB
apps.
68. MATURITY
BUSNESSVALUE/BENEFIT
High
Low
BASIC FOUNDATIONAL OPTIMIZE TRANSFORM
Technology
Process
People
Employee
Customer
EngagementLevers
People
Customer obsessed
culture
Process
Rapid responses to
requests and inquiries
Technology
Cohesive, engaging
user experiences
Coming
Yammer integration
IT controls and policies
External guests
Outlook vNext desktop support
Hybrid support
Yammer feed for Groups: to enable the more free-flowing collaboration that happens at the start of projects.
IT controls and policies: Today, eDiscovery is supported on the Group inbox and document library. Both can be added to an eDiscovery search (individually) and the results put on legal hold. We’re evaluating other things like DLP, archiving, etc
External guests
Outlook desktop: The most immersive groups experience is in OWA in O365. Today, email desktop client users experience groups via subscriptions, which delivers Group conversations to their personal inbox enabling them to participate from there as they do a DL. We’re looking to bring more of that immersive experience to the next version of Outlook client
Hybrid support: Similarly, on-premises users are auto-subscribed, so Group conversations will be delivered to them in their on-premises email account, enabling them to participate from their personal inbox. We’re also looking to bring more of that immersive experience to on-prem.
A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work.
For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
Two hyphens prevent signatures from posting to Yammer, you don’t need your signature on Yammer as confidentiality is implied due to the usage policy and your contact information is on your profile. If you have images in your signature email treats them as attachments and they will still be posted to Yammer.
Your Companies Key Differentiators
What makes your company different? What makes your company stand out? Let’s say our fake company has four key differentiators that seemed to stand out and were referenced by leadership and executives in the organization.
Community Caring
Community Engagement, Involvement & Support
State Of The Art Technology
Technology, Systems & Products Of Large Enterprise Organizations
Incredible Support Staff
Personal Service
High Touch Attention
Strong Customer Relationships
Personal & Professional Sales Staff
It is important to be able to align new initiatives, technologies and business solutions with these differentiators. To try and help visualize this effect the following objectives were broken down based on the differentiators of the business.
Example Company Objectives
Grow Organizational Footprint
Acquisitions
Provide Excellent Customer Service
Promote a Positive Work Culture
Highlight Exceptional People
Have Highly Effective Decision Making
Provide Community Support
Provide Customer-Transparent Support Functions
Have Leadership Greeting Customers By Name
These objectives actually map easily to Social Concepts and Features within SharePoint or within related technology. What follows is a visual map of the organization objectives extrapolated above and the ‘solutions’ or social solutions that might directly, or indirectly help achieve those objectives.