Cost Per Print solution offered through our Managed Print Services solution.

2. The Challenge PRINTING IS EXPENSIVE On average, 6.38% of annual revenues are spent on printing and managing documents (up to 14.7%) Average network printer contains over $400 in consumables HP LaserJet 4700 contains 6 consumable items totaling $1,350 PRINTER FLEETS ARE DIFFICULT TO MANAGE 1 device for every 2 – 3 employees Many different vendors, supply items, agreements, service levels Lack of consistent management reporting (usage, service, productivity) PRINTERS FLEETS ARE INEFFICIENT Average device utilization about 1.7% 1% of printers are ink, but represent 10% of the cost Color accounts for 10% of volume, but 40% of the cost

3. What is MPS? A coordinated strategy to manage all aspects of a printing infrastructure including consumables, hardware, service, fleet management, reporting, process automation and device optimization. The primary goal of MPS is drive down printing costs while improving productivity & reliability. HAGAN MPS Tri-County Service Toner & Consumables Fulfillment Repair Parts / Maintenance Kits Supports All Makes & Models Coordinated Management Tools Enterprise-Wide Reporting eCommerce / Spend Management Creative & Flexible Billing Programs

4. On-Site Break/Fix Nationwide Helpdesk & Triage Printer Service Reporting Spend Management OEM & Compatible Toner Fleet Optimization Hardware Leasing Multi-Function Printer Hardware On-Site Fleet Management Consolidated CPC Billing Fax Device Support Automated Meter Collection Automated Toner Replenishment eCommerce Service Parts / Kits HP Printers

5. Supplies Encompass Brand Toner High Quality / Aggressive Price OEM Equivalent – Three year Guarantee Desktop Delivery Nearly All Makes / Models Recycling Included Toner Recycling Bin-based recycling program Cartridges either reused or repurposed

6. MPS Service -HAGAN MPS Service Online & Phone Helpdesk / Triage Centralized Dispatch Place Service Calls Online Detailed / Customized Reporting Support nearly all makes/models/types Improved Management Simplified Pricing / Budgeting Reduce / Eliminate Burden on IT Department

7. Hardware HP,LEXMARK,OKIDATA Partnership Elite level pricing direct to the customer Not available through depot stores (Staples, Office Depot, etc) End-user device procurement Cost / Convenience balance Enforce Standardization Leverage Rebates Printer Trade In Mix in with Toshiba Hardware Blend with MFP agreements Blend CPC pricing

8. Fleet Management Toshiba/Hagan Service Help Desk / Issue Resolution Service Requests Monitoring / Reporting / Device History (if requested) Ordering Order Hardware / Toner Implement Spend Management Policies Automated Toner Replenishment Order History / User Tracking Management Automated Meter Collection Usage Reporting (device, location, class of devices) Training / End-User Resources Population Reports Individual Asset Management

9. Pricing Models Buy Toner, Service Included Blended CPC, Toner, Parts, Service Blended CPC, MPS + Hardware* Blended CPC, Entire Fleet (Print, Copy, Fax) Cost of Ownership Decision Process * PageSmart CPC Direct Inclusive of all toner, parts, labor, fixed cost per page, standardized SLA’s, helpdesk, full reporting, fleet optimization services, HP hardware, accurate and predictable cost models, automated toner replenishment, meter collection.

10. Encompass Toshiba-proprietary Document Output Assessment Based on 6-Sigma, DMAIC Methodology Baseline Current State Complete Inventory of All Output Devices Audit of Financial Condition Measure Usage and Utilization Propose various improvement scenarios Fully optimize fleet based on usage, cost, proximity, functionality Encompass Benefits Average cost reduction 30% - 40% Streamline Operations Improve device availability Provide a visual and financial justification for change Eliminate redundant devices / improve device utilization Eliminate stores of outdated or mismatched supplies

11. Fleet Before

12. Fleet During

13. Fleet After Floor Stats: Devices Spend Emp:Dev* Volume * Based on 174 employees Before 103 $94k 1.69 287k After 34 $57k 5.11 287k

15. Uses actual device data and volumes and locations from Encompass to measure environmental impact and costs using power costs by region and CO2 emissions by state.

16. Compares both Current and Optimized State:

17. Paper Consumption

18. Electrical Consumption and CO2 Emissions

19. Natural Resource and Solid Waste Impact

20. Environmental and Economic Costs

21. Impact of Duplex Printing

22. Reduced paper costs / fewer trees cut down

23. Impact of Energy Efficient Devices

24. Reduced energy costs / carbon footprint

25. Impact of recycling cartridges