Business process re-engineering (BPR) involves rethinking and redesigning organizational processes to achieve dramatic improvements in performance metrics like cost, quality, service, and speed. It assumes current processes are irrelevant and should be replaced. BPR follows a three-phased approach of planning, redesign, and implementation. The goals are radical change, dramatic outcomes, and replacing or transforming overall processes. Advantages include satisfaction and growth, while risks include resistance to change. Common benefits are enterprise integration, fewer steps and rules, and reduced inspections. Critiques argue BPR focuses too much on efficiency over people.
1. BUSINESS PROCESS RE-eNGINEERING Presented By: Debkona Bhattacharya GarimaShroff MadhuchandaPramanik RinkiMusaddi SaloniMohta ShraddhaNahata Faculty: Dr. DebajyotiMukhopadhyay Professor and Head, IT and MIS CALCUTTA BUSINESS SCHOOL
12. simply a set of activities that transform a set of inputs into a set of outputs (goods or services) for another person or process using people and tools.