India Post is a government agency and postal system in India established in 1774 with over 466,903 employees. It provides financial services like postal savings, life insurance, and banking. In 1991, it introduced computerization to improve customer service, increase productivity and revenue, enable rural post offices to deliver social programs, and allow for paperless mail and transaction tracking. While 25,000 post offices have been computerized from 2006-2007, there is a plan to computerize rural post offices at a cost of Rs. 1877.2 crore. India Post was also embroiled in a controversy when a query revealed most post offices in New Delhi are inaccessible to disabled persons.

2. DETAILS
Type:
Agency of the Government of India
Industry: Courier Founded 1 April 1774
Headquarters: New Delhi, Delhi, India
Key people: Smt. Padmini Gopinath, Director
General Services Postal system
Employees: 466,903 (As of 31 March 2011)

3. SERVICES:

4. FINANCIAL SERVICES




Postal savings
Life insurance
Banking
Data collection

5. Computerization
 Multipurpose counter machines with computers were
introduced in post offices in 1991 to:
 Improve customer service and increase revenue and staff
productivity
 Make the post office the focal point for delivery of state socialsecurity programs
 Enable the electronic networking of about 1,30,000 rural post
offices
 Enable paperless transactions for mail, postal banking and
insurance services
 Enable tracking and tracing of articles intended for delivery
 25,000 departmental post offices (out of 25,464) have been
computerized from 2006–2007 to 2011–2012. A plan (costing
Rs.1877.2 crore) has been formulated to computerize rural
post offices.

6. CONTROVERSY
India Post was embroiled in controversy
when a Right to Information query by Dr
Satendra Singh of Enabling Unit revealed
that a majority of post offices in India's
capital city are inaccessible to persons
with disabilities.

7. THANK YOU