A Billing software consultant for the past 10+ yrs with working experience in Kenan Billing software, CSGI Interconnect system, and Daemon Telco Suite. Also worked as part of Learning Management Systems. Experienced in Operations, Suspense, Environment & Release management, Development & Testing, PL/SQL. Proven Team Player & Team leader in handling teams across domains & teams.

1.  : +919971222466
 : ritz86@gmail.com
Rithesh Sudhakaran
SUMMARY
 A Billing software consultant for the past 10+ yrs with working experience in Kenan Billing
software, CSGI Interconnect system, and Daemon Telco Suite.
 Also worked as part of Learning Management Systems.
 Experienced in Operations, Suspense, Environment & Release management, Development &
Testing, PL/SQL.
 Proven Team Player & Team leader in handling teams across domains & teams.
A creative & effective thinker, dedicated and hardworking in the pursuit of excellence.
Combined with superior communication, leadership, interpersonal & presentation skills.
Self-motivated and capable to handle any situation & communicate effectively at all levels &
work in fast paced environments.
Looking for opportunities to showcase my skills and prove leadership qualities in delivering
effective and timely results.
Strong Points
 Working knowledge of Kenan FX , Interconnect Systems & DTS
 Team Leader
 Team Player
 Quick learner
 Good communication skills and interpersonal skills.
 Hard working & dedicated.
EMPLOYMENT HISTORY
 Total IT Experience - 10+ Years.
ORGANISATION LOCATION DESIGNATION DURATION
Saksoft Limited Gurgaon Lead Consultant Aug 2018 – Till date
Daemon Software &
Services Pvt. Ltd
Bangalore Senior Consultant Jan 2018-Aug 2018
Daemon Software &
Services Pvt. Ltd
Singapore Senior Consultant March 2016-Dec 2018
Daemon Software &
Services Pvt. Ltd
Coimbatore Senior Consultant June 2012-March 2016
Diksha Technologies Pvt.
Ltd.
Bangalore Consultant Nov 2008- June 2012
TECHNICAL EXPERIENCES
Telecom Billing Systems Kenan BP 11.7, 12.0, InterConnect V8.0, V8.2, Daemon Telco
Suite(DTS)
Applications Learning Management System

2. Operating System Unix
Windows
Database Oracle 9i, 10g,11g
Languages C / C++ / Java
SQL, PL/SQL, MySQL
Scripting Languages Perl
Testing Tools Quality center
PROJECT EXPERIENCES
07 - Project Name IOA & Kenan Upgrade Support
Company Saksoft Limited
Client Colt Telecom, India
Description Colt is a telecom service provider in Europe.
It provides Leased Lines, IN Services, Cloud Storage, WebEx, VOIP, Data Storage,
Data Centers and other services in Europe.
Role Team Lead
Responsibilities  Team Lead for IOA & Kenan Upgrade Release Management & Operations
Support team.
IOA Upgrade :-
 Involved in IOA upgrade from Version 8 to Version 8.2 & 8.2 to 10
 Involved with Development, Testing and Operations team to identify changes
required to resolve issues or for upgrade purpose.
 Create release plan starting from Dev release, testing, Pre Prod release to
final Production implementation.
 Maintaining all relevant data for release management including source code,
documents, communication files etc.
 Executing the change implementation in properly and orderly manner.
 Managing day to day team activities.
Kenan Upgrade:-
 Involved in Documentation, project requirements, project planning,
Reporting etc..
 Setting up of Server, Application & DB for Kenan 4.6 upgrade.
 Managing Dev, UAT, Pre-Prod & Prod environments.
 Managing all release management activities, including documentation and
release planning.
 Performing day to day activities, system testing, documentation of process.
 Identifying key changes as part of upgrade, installing patch upgrades,
system testing and documentation of process.
 Part of Operations support activities.

3. Duration Aug 2018 – Present
Technology MySQL, Unix, PL/SQL, Quality Centre, Kenan FX, Interconnect
06 - Project Name Kenan Testing Support
Company DAEMON SOFTWARE AND SERVICES PVT LTD
Client Colt Telecom, India
Description Colt is a telecom service provider in Europe.
It provides Leased Lines, IN Services, Cloud Storage, WebEx, VOIP, Data
Storage, Data Centers and other services in Europe.
Role Testing Support
Responsibilities  Part of Kenan Testing Support team.
 Understanding the Business requirements in order to prepare test cases for
new product development.
 Helping in planning procedures for team.
 Running MPS process for testing activities.
 Supporting product role out across multiple code release.
 Duplicating reported Production defects and documenting the findings.
 Communicating with all respective teams to coordinate timely completion of
all processes.
 Worked with on & offsite quality assurance team to coordinate testing.
 Testing support for new change requests, automation process, code level
changes etc.
 Involved in SIT test, Regression & Performance testing activity.
 Planning testing completion to align with release management plans, to have
fixes deployed in time.
Duration Jan 2018 – Present
Technology MySQL, Unix, PL/SQL, Quality Centre, Kenan FX,
05 - Project Name Daemon Telco Suite
Company DAEMON SOFTWARE AND SERVICES PVT LTD
Client NETS, Singapore
Description NETS (Network for Electronic Transfers) is Singapore's most widely used e-
payment option. NETS is the scheme operator, processor and acquirer of the
service.
Role Team Lead
Responsibilities  Leading the Data Migration & Application Support Team.
 As part of the Project to migrate data from existing system to new system.
 Creating scripts to help with data loading from client input.
 Supporting client in the extraction of data for loading to new system.
 Performing all data transformation & mapping activity.
 Creating strategy documentation of Data Migration.
 Identifying issues and providing solutions as part of Application support.
 Interacting with clients to identify issue areas and providing swift and
efficient support and solutions.
 Documentation of issues/errors and solutions.
 Managing all database related activities, including setup & maintenance.

4.  Understanding the database requirement and helping in providing best
policies for efficient functioning.
 Creating procedure, functions, packages etc. for smooth and efficient working
of DB
 Troubleshooting & monitoring all databases.
 Also involved in fine-tuning and performance enhancement for efficient
working.
 Involved in supporting others team activities from client site.
Duration Nov 2015 – Jan 2018
Technology MYSql, Unix, PL/SQL
04 - Project Name Interconnect Operations & Environment & Release Management
Company DAEMON SOFTWARE AND SERVICES PVT LTD
Client Colt Telecom, India
Description Colt is a telecom service provider in Europe.
It provides Leased Lines, IN Services, Cloud Storage, WebEx, VOIP, Data
Storage, Data Centers and other services in Europe.
Role Team Lead
Responsibilities  Part of the Operations & Environment and Release Management Team for
Interconnect V8.
Environment Lead: -
 Managing multiple environments to ensure smooth functioning and
execution.
 Managing all database related issues. Creating packages, functions,
procedures to help in optimization & performance tuning.
 Understanding the database architecture to help in providing best solutions
and optimized performance.
Release Management: -
 Involved with Development, Testing and Operations team to identify changes
required to resolve issues or for upgrade purpose.
 Create release plan starting from Dev release, testing, Pre Prod release to
final Production implementation.
 Interact with Change teams to raise requests for implementation.
 Maintaining all relevant data for release management including source code,
documents, communication files etc.
 Executing the change implementation in properly and orderly manner.
 Communicating with stake holders to inform before and after release
implementation.
Operations Lead: -
 Supporting all environment related activities, processes and issues.
 Managing day to day operations for Interconnect.
 Working on issue support and billing tasks.
 Interactions with Kenan systems to identify issues, provide solutions and help
in efficient process flow.
 Involved in cloning of application server and reference data.

5.  Handling of environment setup, user creation, space management,application
support requests and testing support for testing teams.
 Running pricing, reprocess, error cdr archive, and client customized activities
like Unbilled Data Extraction (UBDE), Billed Data Extraction (BDE), SRA and
business reports.
 Knowledgeable on Interconnect GUI working.
 Handling of Codifi tool as part of interconnect operations.
Duration Aug 2012 – Nov 2015
Technology SQL tool, PL/SQL TOAD, Kenan FX,Interconnect V8,V8.2, Unix
03 - Project Name NGB Billing Operations, Release & Application Team
Company Diksha Technologies Pvt. Ltd. (Oct 2009 – Jun 2012) ,DAEMON SOFTWARE AND
SERVICES PVT LTD (June 2012 – Nov 2012)
Client Colt
Description Colt is a telecom service provider in Europe.
It provides Leased Lines, IN Services, Cloud Storage, WebEx, VOIP, Data
Storage, Data Centers and other services in Europe.
Role Team Lead
Responsibilities  Lead Billing Operations, Release & Application Support team
Operations: -
 Involved in running all Rating, Billing & Reporting process.
 Running suspense (MIUB) process for fixing of rating errors and involved in
data fixes based on user requirement.
 Creation of reports to help identify, minimize and easy resolution of issues in
data.
 Creating and running of scripts using SQL, Unix for process execution and
data/issue fix.
Release Management: -
 Involved with Development, Testing and Operations team to identify changes
required to resolve issues or for upgrade purpose.
 Create release plan starting from Dev release, testing, Pre Prod release to
final Production implementation.
 Interact with Change teams to raise requests for implementation.
 Maintaining all relevant data for release management including source code,
documents, communication files etc.
 Executing the change implementation in properly and orderly manner.
 Communicating with stake holders to inform before and after release
implementation.
Application: -
 Analyzing issues raised by users on process, data, scripts and providing fixes.
 Implementing of data/issue fixes and testing of the same.
 Part of the Environment and Release Management Team.
 Managing multiple environments to ensure smooth functioning and
execution.
 Involved in running test cases for testing purposes and creation of reports.

6.  Involved in development, implementation, testing and maintenance of issues
raised by users.
 Identifying, creating steps and implementation of fixes on database and Unix
level and testing of fixes.
 Automating process to reduce time, increase efficiency. Also involved in
development & implementation of Cloning scripts to sync various
environments with Production Data for testing purposes.
Duration Oct 2009 – Nov 2012
Technology SQL tool, TOAD, Kenan FX, Unix
02 - Project Name NGB Billing Operations
Company Diksha Technologies Pvt. Ltd.
Client
Colt Telecom, India
Description Colt is a telecom service provider in Europe.
It provides Leased Lines, IN Services, Cloud Storage, WebEx, VOIP, Data
Storage, Data Centers and other services in Europe.
Role Associate Consultant
Responsibilities  Part of the Billing Operations & Application Support team
 Involved in running all Rating, Billing & Reporting process.
 Running suspense (MIUB) process for fixing of rating errors and involved in
data fixes based on user requirement.
 Creation of reports to help identify, minimize and easy resolution of issues in
data.
 Creating and running of scripts using SQL, Unix for process execution and
data/issue fix.
 Analyzing issues raised by users on process, data, scripts and providing fixes.
 Implementing of data/issue fixes and testing of the same.
Duration March 2009 – Oct 2009
Technology SQL tool, TOAD, Kenan FX, Unix
01 - Project Name Regression Testing
Company Diksha Technologies Pvt. Ltd.
Client Telstra Clear, New Zealand
Description Telstra Clear is a telecom service provider in New Zealand.
It provides Voice, Internet, Digital TV, Mobile in New Zealand
Role Associate Consultant
Responsibilities  Part of Development, Testing & Implementation Team.
 Analyzing errors, creating resolution and implementation of bug / fixes
(application support).

7.  Involved in Testing and Configuration of Kenan/BP Products, NRC’s and
Packages
 Involved in Functional and Regression testing by executing Test cases and
Configuration Scripts
 Designing, executing, updating of test cases according to user requirements.
 Involved in preparing test cases and executing test cases according to user
requirements
Duration Jan2009-Mar2009
Technology TOAD, Kenan FX, Quality Center 11.00
Education Credentials
● B.B.A – 2008-2010 from Manonmaniam Sundrarnar University,Tirunelveli, TN
● HigherSecondary –2002-2004 fromHolyTrinitySchool Palakkad,Kerala affiliatedfrom
C.B.S.E. Board
● SeniorSecondary –2001-2002 fromHolyTrinitySchool Palakkad,Kerala affiliatedfrom
C.B.S.E. Board
Languages
● Mother tongue: Malayalam
● Fluent : English, Hindi, Malayalam & Tamil.
Leisure Pursuit
● Sports:- Football, cricket, badminton, outdoor sports.
● Travelling
● Movies & music