1. Documenting Business Processes
Online using One Tool
Dr. Jackie Damrau, STC Fellow
Rachel Houghton, STC Sr. Member

2. What are Business Processes?
Source:
http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf

3. In one word…
Business Process Modeling Analyst
3

4. BPM Knowledge Areas
Source: http://www.abpmp.org/displaycommon.cfm?an=1&subarticlenbr=216
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5. Old Process: Visio and Word

6. New Process: One Tool,
One Repository
• Model processes graphically • Web portal that provides
• Add detail to each object “Read”-only view
using attribute fields • View processes and
• Generate report directly generate reports from one
from the graphical process tool

7. New Process: Example

8. Difficulty Level and Our Resolution
• Learning a BPM tool is not easy
– Structured modeling (ARIS) vs. unstructured
modeling (Visio without plug-ins that now provide
a structured modeling approach)
• Re-educating analysts to think structurally
with new modeling concepts took a while
• Yet, one repository-one tool has made the
difference

9. Other BPM Tool Suites
Gartner
Position Vendor Application
Leader IDS Scheer ARIS, ARIS for SAP
IBM System Architect
Metastorm Metastorm BPM, Metastorm ProVision
Mega Mega Modeling Suite
iGrafx FlowCharter 2009
Microsoft Visio
Visionaries Lombardi IBM BPM Blueprint
Nimbus Partners Nimbus Control
Niche Players Savvion Progress® Savvion BusinessManager
QPR Software QPR ProcessGuide
TIBCO Software TIBCO Business Studio
BusinessGenetics xBML W5
Sparx Systems Enterprise Architect
Challengers Casewise Corporate Modeler Suite
Salamander MooD Business Architect, MooD Active
Technologies Enterprise
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10. Enhance Your Skills…
Degrees Professional Associations
• Kelley School of Business • Association of Business
– BS, Business – Information & Process Management
Process Management Major Professionals (ABPMP)
• Widener University • International Institute of
– MS, Business Process Business Analysis (IIBA)
Innovation • BPM Institute.org
Certifications
• Boston University
• bpmessentials.com
• University Alliance
• Univ. of California – Irvine
• Univ. of Illinois – Springfield
• Univ. of North Carolina – Charlotte
• Univ. of San Francisco
• Villanova University
• Widener University 10

11. How Sage CRE Documents Business
Processes
• The Sage CRE Process Model is an iterative
process that applies to all product lines and
drives towards a consistent application of this
framework across the organization.
• The Process Model has examples of best
practices, so any documents that spread
process knowledge and information are
useful.

12. Why it’s important to have process
model
• The goal is to create a well understood, agreed
upon, process that:
– promotes problem/issue identification up front
– minimizes the chance of re-work
– establishes expectations for required deliverables and
their quality
– creates consistency in what we measure and how we
evaluate a project’s status and success
– provides a basis from which we can learn from each
other
– improves the process in a continuous fashion

13. How employees contribute
At the bottom of the Process Model page, there
is a link to submit ideas (example
artifacts, best practices, clarifying
definitions, etc) to be reviewed.

14. Sections of Process Model

15. How it works
• Once the submission is accepted, it is put in
the appropriate folder:
• Then hooked up via link to the Release Process
Model document in Sharepoint.

16. Process Model

17. Other areas of process model