Personal Information
Entreprise/Lieu de travail
Greater Philadelphia Area United States
Profession
Automotive Retail Growth Specialist Maritz LLC
Secteur d’activité
Automotive
À propos
Rob Kealey has over 35 years of Ford and Kia OEM and Retail experience in the Fixed Operations space. He has worked on the FCA Chrysler Express Lane Project as well as Ford Motor’s Service Advantage performance and SMARTT mobile equipment/shop management initiatives. After serving in senior dealership positions Rob decided in 2010 to combine his real world experience and marketing education to launch his own consultancy.
Rob’s passion is creating lean/Six Sigma based processes that ensure consistent, high quality customer handling and leverage key transaction points that can make or break a sale. He has worked with over 100 dealer teams to identify areas of revenue opportunity, and d...
Mots-clés
service
gm
traffic
kia
mitsubishi
toyota
advisors
dealers
fixed ops
audi
chrysler
ford
chevy
process
nissan
parts and service
sales
mercedes
bmw
vw
maritz
mpi
customer satisfaction
csi
j d powers
mlr
profit
satisfaction
profits
market share
parts
Tout plus
Personal Information
Entreprise/Lieu de travail
Greater Philadelphia Area United States
Profession
Automotive Retail Growth Specialist Maritz LLC
Secteur d’activité
Automotive
À propos
Rob Kealey has over 35 years of Ford and Kia OEM and Retail experience in the Fixed Operations space. He has worked on the FCA Chrysler Express Lane Project as well as Ford Motor’s Service Advantage performance and SMARTT mobile equipment/shop management initiatives. After serving in senior dealership positions Rob decided in 2010 to combine his real world experience and marketing education to launch his own consultancy.
Rob’s passion is creating lean/Six Sigma based processes that ensure consistent, high quality customer handling and leverage key transaction points that can make or break a sale. He has worked with over 100 dealer teams to identify areas of revenue opportunity, and d...
Mots-clés
service
gm
traffic
kia
mitsubishi
toyota
advisors
dealers
fixed ops
audi
chrysler
ford
chevy
process
nissan
parts and service
sales
mercedes
bmw
vw
maritz
mpi
customer satisfaction
csi
j d powers
mlr
profit
satisfaction
profits
market share
parts
Tout plus