1. NUKG Business Solutions Proprietary & Confidential Global Head Quarters Franklin Park NJ 08823 USA Global Delivery Center Hyderabad INDIA www.nukg.com NUKG Business Solutions We Understand “Business Value”… Increase CUSTOMER DELIGHT Improve IT ROI & Services Scope Inflate BUSINESS VALUE
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7. NUKG Business Solutions Proprietary & Confidential Typical Challenges Typical Challenges Mitigation Plan Communication & cultural gaps Onsite engagement / project manager’s role to bridge the gap between client project team and offshore delivery team. Domain knowledge Onsite engagement / project managers have successful experience in multiple domains / industry knowledge. Also, demonstrated capability for quick ramp-up on learning new domain / industry knowledge. IP Protection and non-compete compliance Compliance agreements signed at organization level with US corporation as well as individual associate level. Status reports Online tools that reflect the true status / progress at an execution level. Also, periodic reviews (typically weekly) with stake holders to report status as well as obtain feedback. Team ramp-up on demand / short notice Buffer resources available for quick ramp-up. Large scale ramp-ups (teams > 10 resources) need to be phased over 4 to 8 weeks timeline at least. Attrition At a operational level this is addressed by engaging associates in teams closely knit with senior management. At a organizational level, the value of long terms relationships is demonstrated by the senior management – which has been together for over a decade thru various engagements.
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9. NUKG Business Solutions Proprietary & Confidential Some Additional Info NUKG Business Solutions We Understand “Business Value”… Increase CUSTOMER DELIGHT Improve IT ROI & Services Scope Inflate BUSINESS VALUE
10. NUKG Business Solutions Proprietary & Confidential Sample List of Assignments … contd… Comparison Study of various industry VoiceXML platforms Team Size: 4 Timeline: 3 Months Technologies: JSP, VXML; Platforms: BeVocal, West, Voxeo West Development of Conformance Test Suite Team Size: 3 Timeline: 3 Months – ready for production Technologies: VXML West Conversion of proprietary applications Team Size: 5 Timeline: 4 Months – ready for release Technologies: J2EE, VXML West Designed and executed the quality process and performed testing of various clients’ voice applications Team Size: 2 to 9 across phases Timeline: 9 Months – Ongoing Technologies: J2EE, VXML, Class (proprietary to client) West Engagement Detail Client Custom Applications for a reputed US-based insurance company Team Size: 4 to 9 across phases Timeline: 20 Months - Currently in maintenance Technologies: J2EE, VXML Cigna Hosted VoiceXML Platform client feature set Team Size: 3 Timeline: 4 Months – Currently in production Technologies: J2EE West Conformance Testing Team Size: 2 Timeline: 4 Months – End product certified Technologies: Java, VXML West Disaster Notification Systems - VBUR Team Size: 4 Timeline: 6 Months - Ongoing Technologies: J2EE West
11. NUKG Business Solutions Proprietary & Confidential Sample List of Assignments Customized Search Engine for News Updates Team Size: 4 Timeline: 6 Months – Delivered Technologies: Microsoft .NET Exxon Mobil Document Management System Team Size: 12 Timeline: 3 Months – Delivered Technologies: Microsoft .NET HP Custom Application for integrating and managing disparate call center applications Team Size: 7 Timeline: 5 Months - Currently in II phase Technologies: Microsoft .NET Tell Eureka Online Options Trading Tool Team Size: 3 Timeline: 2 Months; Currently progressing to phase II Technologies: Java / J2EE Streaming Edge Business Process Management consulting to setup operational processes based on BEA’s Aqualogic products Onsite consulting engagement Comcast Onsite consulting engagement Citi Engagement Detail Client Setup dedicated DW/BI offshore production, delivery and maintenance capability Team Size: 6 Timeline: On-going ops over a period of 2 years Technologies: Business Objects Acuma Handheld based service management system Team Size: 7 and 16/5 hrs support after roll out Timeline: On-going ops over a period of 2 years Technologies: J2EE, J2ME, Oracle, Palm; GEMS
18. NUKG Business Solutions Proprietary & Confidential Global Head Quarters Franklin Park NJ 08823 USA Global Delivery Center Hyderabad INDIA www.nukg.com Contacts: Robert A. Joseph Phone: +91 961 888 4283 [email_address] NUKG Business Solutions We Understand “Business Value”… Increase CUSTOMER DELIGHT Improve IT ROI & Services Scope Inflate BUSINESS VALUE
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