2. Step #2: Think about it
Once the problem is defined, it should be
analyzed it to see what is the real cause
Don’t get caught up in symptoms or effects
of a problem or issue or you will have trouble
finding the real cause
Emotions may come into play and often
people will get angry at attitude, anger, or
actions, which are not the cause of the
problem
The key is to focus on analyzing the problem
for the real cause
3. Analyzing a problem may require information
to be gathered.
If there is not enough information, you need
to do some research to collect the
information you need
Focus on facts
Use the information gathered to really look
at what is going on
If you are working with other people to solve
a problem try to come to consensus on why
the particular problem or issue occurs
4. Strategies to use:
“Let it simmer” -use this stage to ponder the
problem
Identify specific pieces of knowledge- what
do you already know?
Collect information that may be needed to
solve the problem