Viewing Crashes and Bug Reports

1. IBM Mobile Quality Assurance
Continuously deliver quality mobile apps – MQA Study Group – 1 November 2013
Host: Roger Snook, WorldWide Enablement Leader: Mobile, SOA & Design
+1.703.943.1170, RCSnook@us.ibm.com
Session 2: Viewing crashes and bug reports
(Session 1 Slides and Recording: http://ibm.co/174C6ug)
© 2013 IBM Corporation

2. Please note – This discussion is about an Open Beta
IBM’s statements regarding its plans, directions, and intent are subject to change or
withdrawal without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product
direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise,
or legal obligation to deliver any material, code or functionality. Information about potential
future products may not be incorporated into any contract. The development, release, and
timing of any future features or functionality described for our products remains at our sole
discretion.
Performance is based on measurements and projections using standard IBM benchmarks
in a controlled environment. The actual throughput or performance that any user will
experience will vary depending upon many factors, including considerations such as the
amount of multiprogramming in the user’s job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an
individual user will achieve results similar to those stated here.
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© 2013 IBM Corporation

3. Facts: Organizations that effectively leverage software development
outperform their competitors...
86
%
of companies believe software delivery
is important or critical
of those who
leverage software
delivery today
yet few are able to deliver it effectively
69
25
%
leverage software delivery effectively today
%
outperform
those who don’t
The same percentage of mobile developers who claim Testing
and Quality Assurance is in their top 5 concerns…
SD Times: “More than half of
organizations are building mobile
applications”
http://www.sdtimes.com/link/36553
Also claim they are challenged with developing
applications as quickly as management wants
Source: “The Software Edge: How effective software development drives competitive advantage,” IBM Institute of Business Value, March 2013
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© 2013 IBM Corporation

4. Mobile Quality automation fundamental to a DevOps Lifecycle
Continuously deliver high-quality mobile applications (HTML5, hybrid and native) and support multiple
mobile operating environments and devices with the simplicity of a single, shared code base
DevOps Lifecycle
Customers
Business Owners
Development/Test
Operations/Production
Systems of
Interaction
Continuous Innovation, Feedback and Improvements
Develop and Test
Worklight
IBM Mobile Quality Assurance
Rational Test
Workbench
Release and Deploy
Best Practices
Ecosystem
Plan and Measure
Monitor and Optimize
Judge mobile application quality and
customer readiness across multiple
dimensions, to deliver apps that
better meet customer expectations
4
Automate and orchestrate the delivery
pipeline for IT infrastructure and the
mobile app, reducing cycle times to
respond faster to feedback
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© 2013 IBM Corporation

5. Updated xx-xx-12
Introducing IBM Mobile Quality Assurance (beta)
Continuously deliver high quality mobile applications
What’s New
• End user feedback and quality metrics available at every
stage of development
IBM Mobile Quality Assurance
(beta)
• App quality assurance in a fragmented and complex
environment
 Features/Business Value
• Evidence-based prioritization – enable business and IT to
collaborate on mobile strategy and user experience
• Over the air app distribution – get the latest in the hands of
testers as soon as it is available
• Frictionless bug reporting – spend every minute on testing
latest and greatest builds, not the hassles
• In-app crash reporting – rapid understanding of why an app
fails
• Sentiment analysis – mine app ratings and reviews to
extract actionable feedback before they go viral(coming soon)
Client Benefits
5
• Improve mobile app quality with holistic visibility into user
experience, including bugs, crashes, feedback, and user
sentiment
• Proactively manage quality risks through rapid assessment
of issues and reduced cycle time
#IBMMobile
”What you are talking about
doing is fantastic. You have a
very powerful approach here and
it will drive a lot of what people
will want to do in the market”
© 2013 IBM Corporation

6. Mobile Quality Assurance features that support the Use Cases
Session 2 Focus: Viewing crashes and bug reports
User Feedback
Crash logs
4
Crash log reporting
Bugs vs. Crashes
Bugs
LOB/Digital Marketer Developer
Coming soon
5 Sentiment Analysis
1 Over the air build distribution 2
Quality Dashboard
with Sentiment Analysis
6
Tester
In app bug reporting
End Users
3
In app user feedback
Builds
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© 2013 IBM Corporation

7. Just how long does it take to fill out a good bug/crash report?
Bug details SHOULD include:
•Device maker & model
•OS & version
•Carrier & connection speed
•Battery life & resolution
•Repro steps & screenshot
BEFORE MQA
Before MQA:
•Manually enter each piece of information
•Risk of manual inaccuracy vs time for
quality information
•Crash detail may require IDE
environment to produce (iOS)
•Assertion: 15 minutes per bug/crash
report to gather this quality
information
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Crash details SHOULD include:
•Stack trace
•Logs
AFTER MQA
User simply shakes their device
1. IBM MQA is activated
2. Bug details are reported in
structured manner to RTC
Crashes logged automatically!
Assertion: Estimated time savings nears
15 minutes per bug. Multiply this by how
many bugs reported. (i.e. 100 bugs = 25
hours of time saved). This is reporting
alone – quality analysis alone is time
consuming!
© 2013 IBM Corporation

8. In app bug reporting
When bugs are identified, user simply
shakes their device
1. IBM MQA is activated
2. Bug details are reported in
structured manner to RTC
Bug details include
•Device maker & model
•OS & version
•Carrier & connection speed
•Battery life & resolution
•Repro steps & screenshot
Enables developers to receive bug reports
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© 2013 IBM Corporation

9. In app bug reporting
View bug reports from three places in
platform
•MQA Overview
•Bug Menus
•Sessions Overview
Information and Action
•Bugs List
•Session Details Page
•How to Report a Bug
•Manage Notifications
Enables developers to receive bug reports
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© 2013 IBM Corporation

10. Crash log reporting
When your app crashes, IBM MQA logs
the event
IBM MQA captures the crash details
•Device maker & model
•OS version
•Carrier & connectivity
•Battery life
•Stack trace
•Logs
IBM MQA aggregates all crashes into an
easy-to-use reporting UI
Enables developers to know when and why crashes occur
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© 2013 IBM Corporation

11. Crash log reporting
View crashes from three places in
platform
•IBM MQA Overview
•Crash Menus
•Sessions Overview
IBM MQA provides
•Crash Lists
•Crash Details
•Session Details
•Manage Notifications
•Live Reports
Enables developers to know when and why crashes occur
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© 2013 IBM Corporation

12. IBM Mobile Quality Assurance
Focus: Viewing Crashed and
Bug Reports
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© 2013 IBM Corporation

13. IBM Mobile Quality Assurance Open Beta Study Group: http://ibm.co/174C6ug
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© 2013 IBM Corporation

14. Your Study Group Action Items for Today:
1. Take Brief Survey – Your feedback helps!
(Coming soon to your inbox)
2. Watch the *new* MQA Tutorial Video
3. Try It: MQA Open Beta – click on this button
from the landing page:
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© 2013 IBM Corporation

15. Ways to get started with IBM MobileFirst
1
2
3
Tools and Technologies for MobileFirst Developers:
http://www.ibm.com/developerworks/mobile/
Take part in the IBM Mobile Quality Assurance
open beta: http://ibm.co/174C6ug
Read the CTO Mobile Frontier Blog:
https://www.ibm.com/developerworks/community/blogs/mobileblog
Our Next Session: IBM Mobile Quality Assurance Study Group Session 3:
Connecting mobile app end-users and the developer environment,
Nov 8, 2013 9:00AM
https://events.na.collabserv.com/register.php?id=b6855e07bb&l=en-US
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Further Study: Mobile Learning Circle (coming soon)
© soon)
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Mobile Testing Product Usage Learning Roadmap (coming 2013 IBM Corporation

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© 2013 IBM Corporation

17. Legal Disclaimer
© IBM Corporation 2013. All Rights Reserved.
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in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the
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Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will
experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
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