Rational federal symposium mobile development in government

Roger Snook
IBM Software, Rational
Worldwide Enablement Leader, Offering, Strategy, Delivery (OSD) Team, +1.703.943.1170, RCSnook@us.ibm.com

Rational Federal Symposium
Mobile Development in Government
Best Practices for Smarter “Citizenware”

April 25, 2012

© 2012 IBM Corporation

Enabling Product and Service Innovation | Rational

Mobile is a significant component of the evolution of computing

Mobile/Wireless/Cloud

Web/Desktop

Client/Server

Host/Mainframe

74% of developers are planning to extend enterprise
apps to mobile devices in the next 12 months
2 © 2012 IBM Corporation


Mobile Computing has many platforms and applications
Mobile Devices extending the reach of existing information through standards

Network Standards
Internet (HTTP)
Gov2Citizen Radio / GPS
Gov2Gov, Gov2Biz
SOA
96% of 18- to 29-year-olds own a cell phone
Existing Infrastructure

SmartPhones,Tablets Web/App Servers
Trucks / Vehicles Traditional IT Systems
Custom Devices Satellites



New mobile platforms mean new savings
Business Savings Examples
Reduce branch operational Reducing customer traffic at branches means fewer tellers and keeping
costs. Bankrate.com fewer branches open. (FDIC $2M/branch) ($avings: new market invest.)
Reduce fleet costs 1) Smarter routes, less miles/fuel (33-50%)
2) Hybrid engines, lower fuel costs (60%)
Government Benefits, Citizen Benefits
Increased Citizen Access to USDA Food Safety “Ask Karen”, a guide to expert knowledge on handling
Public Information and storing food safely and preventing food poisoning. On your mobile
phone access m.askkaren.gov
Reduced Citizen and
Worker Risk, Officer Safety My TSA provides real-time airport conditions http://
apps.tsa.dhs.gov/mytsa
Increased Government FBI’s ATF and U.S. Marshals Service have a joint program to give their
Productivity agents rapid access to all mission-critical data in any location using
commercial mobile technology.

“We need more agencies to make their services available to an increasingl


So how do we Deliver these mobile apps?
Best Practices have evolved but still embrace “C-I-O”
Collaborate Integrate Optimize
(People) (Process) (Tools)
Unifying teams Connecting process Simplifying governance
Projects, and and information Plans, scope,
organizational cultures Software and data and measures

•Realized benefits:
•• •Improved quality and time•to•market
•- •-
•••Reduced risk and cost
•• •Tighter alignment to business priorities



“Collaborate” Best Practices
Mobile software requires new mobile skills to collaborate with existing staff

Collaborate
(People)
Unifying teams Projects, and organizational cultures

Languages

Platform
Planning Requirements Development Testing

Lifecycle

•Challenges:
•• •Mobile Apps typically extending enterprise reach
•• •Information changes force mobile app changes
•• •Testing “transactions” are more than mobile



Building a mobile IT application is more than just writing the code
Specific challenges in building mobile apps:
• Imperatives from line of business (programs) &
customers (citizens)
• Fragmentation of technology and platforms
• Urgent time-to-market, rapid pace of innovation
Singapore Land Transport Authority
– Integrated mobile fare payments reduced costs

Sprint Nextel
– Cut review times by 50% How do you align business and
– Saved $10,000 in project costs development to deliver apps that
delight users?
Edelia, France
How do you gain control of your
– Fewer personnel, lower operational costs,
development process and
cheaper consumer rates with energy
accelerate time to delivery?
consumption monitoring and mobile
management solution How do you coordinate changes
IBM Events Team integrates iPhone, Android, across mobile and enterprise
teams?
Blackberry teams with web team for
GrandSlam Events.


Mobile Device Implementations

 Smartphones/Tablets
– Browser-based apps
• Smaller, but similar approach
to building “traditional” web –
data & app come from the SERVER  HTML/JavaScript (running on WebSphere/OSS)
mobile.hertz.com vs www.hertz.com  Multichannel portlets apps with RAD

– Hybrid “browser” apps
 HTML/JavaScript, Java (native services), running on
• browser + phone “smarts” Worklight/PhoneGap* (more on this later)
i.e. camera, geolocation
– Native apps
• Apple store, Android Market,  Apple iOS, C/Objective-C, Android/Blackberry: Java
Blackberry AppWorld IDE: Xcode, iOS SDK IDE: Eclipse*

Other Considerations: UI Specifics & Brief Tour


“Integrate” Best Practice is about process improvement
Most CIOs want business process improvement – even with software delivery!

Integrate
(Process)
Connecting process
and information
Software and data

•- •-



Practice Continuous Process Improvement
Process Components

Planning
&
Requirements
Management

Quality Software Change & Design Standards
Management Configuration Management Management

Build & Deploy
Management



Planning & Requirements Management

200x

50x
Relative Cost to Repair

20x

10x
5x
1-2x
0

Traditional Software Development Methods
 Poor upstream quality yields rework
 25 – 30 % delivery time in testing (IBM Study)
 Compressed schedules make it worse



Quality Management

Requirements Types also drive Test Types

FURPS Test Types
 Reliability test
Functionality  Business function/rule test
Usability  User interface test

Reliability  Application performance test
 Volume test
Performance  Stress test
Supportability  System performance test
 Installation test
 Configuration test



Without Regression Testing - Hidden Bugs can go undetected

Software Builds and Test Cycles

A B C
Unknown PASS?
Unknown
Test Requirement 1 PASS PASS?

Fix Fix
Test Requirement 2 FAIL FAIL PASS

Test Requirement 3 PASS BUG? BUG?
New Hidden
Problem Bug

When you don't run every test case during a new
test cycle, new problems go undetected.
(You can’t assume that if it passes once, that it will always pass in the future.)
April 26, 2012 IBM and Business Partner Internal Use Only © 2012 IBM Corporation


“Optimize” Best Practice puts tools to work for YOU
Implementing YOUR process

Optimize
(Tools)
Simplifying governance
Plans, scope,
and measures

•- •-



Collaborative Lifecycle Management for Mobile Apps
Rational solution components

Requirements
Management
Rational Requirements
Composer

Design Standards
Quality Software Change & Management
Management Configuration Management
Rational Software Architect
Rational Quality Manager Rational Team Concert Design Manager

On-device testing (partner) Application Development
Studio
Build & Deploy
Management
Rational Team Concert



“Faster, Better, Cheaper Apps”
Collaborative Lifecycle Management for IT
Rational Rational Rational
Requirements Team Concert Quality Manager
Composer

Any plan, any process, Central test “hub” for
Formal
Capture, define, Agile planning, workflow
collaborate around any platform
control, test execution
and manage change
to requirements. and quality metrics

Integrated team environment for planning, source control, change
management and project management



Faster, Better, Cheaper Apps - Quality/Test Automation
Competitor automation tools
Rational Business Partner tools
Quality Manager Home-grown tools

Rational Rational
Rational
Functional Performance
Service Tester
Tester Tester
Verify behavior of a Verify correct behavior of Validate application
service before being the application before performs to spec under
consumed by applications being deployed to users high loads

Benefit: Lower costs, shorten
test cycles and improve
quality through automation


Addressing mobile testing challenges using RQM, Green Hat & “DeviceClouds”

Client Tier Devices Middle Tier Server Back-end Data & Services

Solutions
Testing Challenges 1. Use test-coverage optimization from RQM
1. The number of different mobile
2. Isolate the other tiers of the app using Green
devices
Hat and concentrate on the mobile device code
2. Middle tier and backend set up
3. Rent the majority of your mobile test devices
3. Accessing physical devices/networks from the cloud using Rational and Business
for testing Partners, such as DeviceAnywhere



Collaborative Design Management
Enhance cross-team collaboration on software and design standards (SOA, REST)

IBM Collaborative
Central Design Hub Design Management
 Enterprise-wide design storage for search, review,
analysis, and reuse Engineer Developer

 Links design elements to lifecycle artifacts
Requirements
Architect
 Navigate and visualize relationships Analyst

Deployment
Engineer

Stakeholder Collaboration Rational Software
Architect
 Automated design reviews at all stages of Design Manager
Design Reviewer
development
 Intuitive extended team web client for broader access
to designs

Document Generation and Reporting
“The ability to review and comment on models from the Web client
 Create documents directly from the development encourages feedback from a wide array of stakeholders... leading to
lifecycle faster consensus and improved quality of solution designs.”
– Lars Tufvesson, Sellegi
 Draw from information and assets linked through
OSLC



Rational takes a two-pronged approach to help customers deliver
mobile applications successfully

1. Rational CLM helps customers manage your 2. Mobile specific-capabilities help customers
development lifecycle: accelerate your development and test:

 Traceability of development activity across entire project  Code construction tool using web-based technology to
lifecycle write multi-platform applications
 Real-time planning that is consistently accurate and up-  Distributed builds of mobile applications
to-date  On-device functional testing of mobile applications
 Tightly integrated with mobile code development
capabilities
 Centralized code sharing and distributed mobile app
build
 Integrate and manage full range of mobile testing tools
and techniques

Mobile-specific:

Design Code Security Test

Traceability across
the development lifecycle
Open platform for integrated development lifecycle



Worklight is a Mobile Application Platform (aka MAP or MEAP)

Worklight Studio
An extensible environment with maximum code
reuse and per-device optimization

Worklight Server
Unified notifications, runtime skinning, version management,
security features, integration and delivery

Worklight Runtime Components
Extensive libraries and client APIs that expose and interface
←
with native device functionality and the Worklight server

Worklight Console
A web-based console for real-time analytics and control of
your mobile apps and infrastructure



RTC – Worklight Build Engine Integration
provides a controlled build environment for mobile apps – both native and hybrid

Studio

Team Concert Client

Build SCM Team
repository
of apps

executables,
source
logfiles

Builder

RIM Android iOS
SDK SDK SDK



IBM delivers a comprehensive end-to-end mobile solution for the
enterprise

 Worklight complements Rational’s capabilities to help our customers bulid mobile applications
that:
– Run on multiple mobile devices
– Connect to enterprise back-end applications and information systems
– Fulfills fast time-to-market requirements and can be rapidly updated with new releases
– Deliver high quality user experience

IBM is a leader in the mobile enterprise space



New: Mobile Application Development track at Innovate 2012

Register for the Mobile track!



Roger Snook
IBM Software, Rational
Worldwide Enablement Leader, Offering, Strategy, Delivery (OSD) Team, +1.703.943.1170, RCSnook@us.ibm.com



www.ibm.com/software/rational

© Copyright IBM Corporation 2011. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind,
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