Personal Information
Entreprise/Lieu de travail
São Paulo, São Paulo Brazil
Profession
Director of Professional Services
Secteur d’activité
Technology / Software / Internet
Site Web
www.rosamilha.com
À propos
• 25 years of solid experience in information technology, 18 years in project management and operational excellence in Telecom and Information Technology
• Strong knowledge in Managed Services (Outsourcing,Transformation and performance improvements) acquired during projects implementation in Central America and South America
• Project Director having managed multiple project managers within a total team size as of 300 employees and a total yearly budget of 40 MR using best practices of project management methodology
• CMMI and Lean Six Sigma expert in Software Development Life Cycle while was structuring near shore Brazilian software factory
• Experienced in Business Process Flow (eTOM)...
Mots-clés
project management
pmp
rosamilha
qualidade
leadership
excelencia operacional
lean manufacturing
projetos
digital transformation
change management
customer service
customer experience
design thinking
excelência operacional
stakeholder
cloud
cloud computing
knowledge management
best practices
team
organization
education
motivation
modelo de aprendizado
competencia
customer retention
customer share development
crm
pmbok
seis sigma
pmi
toyota
lpm
liderança
matriz l
prince2
pace
falconi. projetos
project management network
juran
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