1. Process
Management for
Performance
Excellence
Process
Management
Involve planning and
administrative the activities
to achieve a high level of
performance, identify
opportunities for improving
quality and operational
performance or customer
satisfaction
Types of Process
Value creation process
Design process
manufactured the good and services
activities based on functional product
specifications-
Production/delivery process
for example in education;- teaching
class, delivering process for business;-
such as research and development,
types of technology, supply chain
management
support process
that support the value
creation process
finance and accounting
facilities management
administrative management
Requirements for
Process
Management
Repeatable
Measurable
Process Management
Activities
Design
identify the product service
internal and external activities
3 basic components the physicals
facilities, employees behaviors,
employees' professional judgement
identify the customers
identify the suppliers
mistake proof the process
misunderstanding, lack of experience,
delay in judgements. equipment not
functioning
poka yoka method
through predictions, detections, stop the
process before the detect is produced
service errors
task errors
treatment errors
tangible errors
customers errors
develop measurement and control and improvements
Control
the activity of ensuring conformance to
the requirement and taking corrections
action to correct the problems and
maintain stable performance
standard and goals
a mean of establish measurement HOW?
comparison of actual result
Improvement
KAIZEN
in Japanase means gradual and orderly
continuous improvement the basic tips
to fixed ideas, thinking how to do
something, question current practice not
blaming
operating practices
total improvement
training
deming cycle
BENCHMARKING
measuring performance based on the
best in class, determine on how the best
in class achieve, using that information
for targets, strategies, and
implementation
REENGINEERING
fundamental understanding of process,
creative thinking, to break away from
old traditions and assumptions
Chapter 3 and 4
prevent defects and errors,
eliminate waste and
redundancy,lead for better
quality through short cycle
times, flexibility, consistency
gives examples:
DOCUMENTED PROCEDURES
APPROVAL PROCESS
METHOD FOR MONITORING
ASSIGN RESPONSIBILITY
IDENTIFY THE IMPORTANT ASPECT
IDENTIFY THE INDICATORS
COLLECT AND ORGANIZE DATA
EVALUATE
TAKE ACTION TO SOLVE PROBLEMS
COMMUNICATE
Chapter 3 and 4 part2.mmap - 9/4/2014 - Mindjet