1. Guide to Help Licenced Venues Deal with Troublemaker
Patrons
More help for staff and management of licenced venues has been issued by the NSW Office of
Liquor Gaming and Racing (OLGR) in the form of a comprehensive guide to help licensees deal
with troublemaker patrons.
Intoxicated customers are more difficult to deal with and tact is needed when dealing with them
that is why the new reforms have been welcomed by licenced venues owners and associations
alike.
More often than not troublemakers make more of a mess by spilling, breaking objects or
vomiting and cause more disorder, which results in the situation escalating into aggression and
violence more quickly. Therefore staff and the establishment are at risk. Also your establishment
can get a reputation for attracting violence and better behaved patrons are put off. Extra visits
from police can put the establishment’s license at risk. Another problematic area that servers
need to be aware of is the risk that violent customers also pose to other customers. Intoxicated
customers are more at risk than sober individuals when returning home as they are more
vulnerable to car crashes and attacks.
As a person becomes drunk you can see how their behaviour starts to change. Drunk people
become a little louder and more confident as they lose their inhibitions. Their speech becomes
slurred and their feet unsteady. Other senses will start to be affected, including vision, causing
difficulty in judging distances. Bar owners have welcomed the ability to ban such troublemakers
from their venues. Instead of punishing all patrons they can target the small percentage of
people that are causing a problem. It is hoped that this will send a strong message to repeat
troublemakers to behave or risk be barred from licenced venues.
Read more about the guide from this post found on TheShout.com.au:
Announced just two days before Christmas, the guide – produced in consultation with
industry – provides advice, case studies and other resources on subjects ranging from
short-term bans to multi-venue exclusion orders.
Minister for Hospitality, George Souris said the new resource will give licensees the
information they need to effectively “send troublemakers packing” and keep their
venues safe.
“Patrons of licensed venues have a right to enjoy safe and responsible environments
and should not have to put up with troublemakers who are intoxicated, violent,
quarrelsome or disorderly,” he said.
The guide explains how the various exclusion provisions work to help licensees deal
with troublesome patrons who are disruptive, violent, intoxicated or fail to adhere to
venue rules and policies, including the circumstances in which exclusions can and
1/2

2. should be used.
“For serious repeat offenders, instructions are provided on how licensees can
implement a multi-venue barring strategy through their local liquor accord and send a
strong message to troublemakers: behave yourself or you’re barred from all the venues
in your area.”
Source:
http://www.theshout.com.au/2013/01/07/article/NSW-tightens-screws-on-problem-patron
s/ESRYVGRBHY.html
Guide to Help Licenced Venues Deal with Troublemaker Patrons
2/2
Powered by TCPDF (www.tcpdf.org)