The presentation i used to make my speech at the CII KM Summit 2009 in Chennai. I used an mp3 recorder to record the voice live and included in this slidecast.

1. Router Model of KM Architecting the Culture of Participation Sukumar Rajagopal Senior Vice President & Head of Innovation 29 October 2009 For the CII KM Summit at Chennai, India

2. 5 Key Design Principles © 2009, Cognizant Technology Solutions. Confidential

4. Perpetual Beta Ex 1 - Forums – Community to Expert Location © 2009, Cognizant Technology Solutions. Confidential Expertise Required By Problems Expertise Available with Users Easy Problems Low Expertise Tough Problems High Expertise Easy Problems High Expertise Tough Problems Low Expertise Med Problems Med Expertise Higher Business Criticality (ROI)

8. © 2009, Cognizant Technology Solutions. Confidential Integrate with the Workflow Forums Blogs Wikis Many Knowledge Repositories Many IT Systems Core Business Processes Unstructured folksonomy-based knowledge Web 2.0 Community Foundation Layer – Unstructured Knowledge Structured Knowledge Layer Embedded Knowledge Layer Just in Time (JIT) Knowledge is imbedded into the core processes Structured taxonomy Based knowledge Source: Francisco D’Souza’s Vision for KM IP/ Reuse Repositories Globally Orchestrated Processes Real time collaboration with experts & distributed team

10. Thank You