1. RESUME
RUMANA ATIQ
Email:
rumanaatiq@gmail.com
Mob + 971 52 8191913
Personal Details
Date of Birth-14/07/1983
Sex - Female
Nationality- Indian
Marital Status- Married
Holding valid UAE Driving
License
Languages Known
English, Hindi, Urdu
Hobbies
Listening Music, surfing
net, and travelling.
.
CAREER OBJECTIVE
To augment a mutually rewarding relationship in a vigorous, information-rich environment, for
achievement of strategic sales/business development objectives, thereby contributing towards
Organizational & Personal growth.
PROFESSIONAL & ACADEMIC QUALIFICATION
MBA (Finance) from SCDL (Symbiosis Centre Of Distance Learning) Pune 2010.
Bachelor of Commerce from Allahabad University (A.U), Allahabad, 2005.
PROFESSIONAL PROFILE
 MBA with 9.6 years’ experience in Banking sector
 Knack of selling with proven track record.
 Demonstrated abilities of handling sales, marketing and management.
 Capable of achieving the target with available infrastructure.
 Excellent relationship management skill and the ability to lead, manage and motive people
 Resourceful in collating market for the development of business strategies for growth
Of product.
WORK EXPERIENCE
1) May’14-Till Date First Gulf Bank DUBAI (U.A.E)
Assistant Team Leader
Business Banking
Job Description :
• Opened SME A/C for exiting loan customers to encourage business relations with FGB
• Sourced Top up loan to existing SME loan customers and cross sell Business credit cards.
• Generated Leads for account opening for Start-up proposition and Trade Finance
• Retaining SME Clients who had come for early settlement of the loan.
• Receive request from the branches for the liability letters and early settlement and coordinate
with the Product head for the approval.
• Receive request for loan restructure and coordinate with the collection dept. for approval to
initiate the same.
• Maintain a monthly tracker for retention cases and shares the same with Portfolio Manager.
• Staff Development
• Mentor and coach peers as needed and directed.
• Extend support, and pass knowledge for less experienced staff.
• Share best practices with other peers and colleagues.
• Monitor and report competitors’ activities and strategies (products offered, selling strategies,
coverage etc.) and relay market trends and developments to management.
Whenever needed, contact customer service groups and processing units to ensure satisfactory
service standards are met.
(2) Nov’09-Till Date Emirates NBD DUBAI (U.A.E)
Senior Sales Officer
Consumer Finance Unit. (Emirates Money)
Job Description :
 Approaching Existing clients and convince them to go for the Top up loan eligible for them
under the certain basic and surrogate policies.
 Over-achieving the fresh and top up sales target every month.
 Handled and managed Top up team of 4-5 sales officer time to time.
 Organized training session and trained new joiners of the Top Team to work towards

2. maximum productivity.
 Handled Existing clients database of all the Emirates Money branches in UAE and managed Top
up Team to pitch them for top up loan and retain them by providing them best services at all
times.
 Cross sell of Banc assurance products- Smart saver, Alico (critical care), Zurich.
 Assisted the Sales Manager in various capacities.
 Acting Team leader in absence of Team leader, and achieving the team target.
 Helping team members in closure of their cases with good convincing skills.
 Delivering the required customer service & handled all sort of under process conditions.
 Retained many potentials clients by building strong rapport with clients by understanding their
needs and providing them with best solution.
(3) Nov’08-Oct’09 Standard Chartered Bank DUBAI (U.A.E)
Business Development Executive
Job Description :
 Generate new business via sales promotions, out-marketing calls, and presentations.
 Maintain high level of customer service & manage difficult customer queries.
 Introduce new customers to the Bank through the basic tactics of Sales & Marketing.
 Generate the customer base through the existing customer base of the Bank.
 Sourcing and selling of Credit cards to the potential clients, generating leads from existing
clients and maintaining a long term relation with them.
 Visiting different types of Industries and Companies, giving attractive presentation about the
products and creating awareness among the clients about the product and their benefits.
 Provide management with the new ideas on product improvement & service offerings.
(4) Feb’06-Aug ’08 GE Capital Business Process Management Services Pvt. Ltd Gurgaon, India.
Customer Service Executive
Job Description :
 Solving the queries of the clients related to the financial product.
 Delivered proper information to the clients of SBI cards holder.
 Cross selling of Personal loan, Balance Transfer, Insurance and flexi pay.
 Deal with unstructured and complex problems related to customers, which need to be solved
through co-ordination with main processing center.
 Leading the team in the absence of Manager/T.L and maintained good rapport with the team
members.
 Monitor Team performance and suggest methods to improve productivity and quality.
(5) Aug‘05-Feb’06 M/s M’source Pvt. Ltd., Noida, Uttar Pradesh
Customer Service Representative.
Job Description :
 Direct interface with clients of Airtel Cellular in the form of inbound calls.
 Solved the queries of the clients related theirs Prepaid Recharge a/c, G.P.R.S and many more
queries.
 Maintaining relationship with all clients and solving their problems & satisfying their needs.
 Be a final point of contact and take 100% ownership of client’s complaints and resolve them.
 Handling all escalated unstructured and complex customer complaints effectively in a timely
manner.

3. ACHIEVMENTS AND AWARDS
 Topped in the month of Mar’15, May ’15, and July’15 in terms of disbursal.
 Top performer with highest productivity in our channel for the year 2010, 2011 & 2012
 Qualified International Trip to London in 2010 (Dubai)
 Qualified International Trip to Spain in 2011 (Dubai)
 Qualified for International Trip to Greece in 2012 (Dubai)
 Received Silver, Gold and platinum club member certificate for over-achieving the target in
2010, 2011, 2012 & 2013 (Dubai)
 Attended HI-Tea party with CEO-ENBD for outstanding performances in 2011 and 2012.
 Attended Hi-tea party with senior management in Burj-Al- Arab Hotel in contest launched by
banc assurance dept. (Dubai)
 Winner of Gold vouchers in the contest launched by banc assurance dept. (Dubai)
 Awarded Spot Award by GE Capital Business Process Management Pvt. Ltd. for taking highest
calls and achieved over & above the target in sales with Quality. (Delhi)
 Month on month achieved quality certificates. (Delhi)
 Received appreciation from customers for providing wonderful services. (Delhi)
COMPETENCIES
 Excellent communication skills – Oral & Written.
 Confident at work.
 Analytical & common sense approach to a given task.
 Independent, Pro-active and self-motivated.
I hereby declare that the above information provided is true and correct to the best of my
commitment and knowledge.
Rumana Atiq