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A WHITE PAPER PRESENTATION ON CUSTOMER SATISFACTION LEVEL TOWARDS LIFE INSURANCE SUBMITTED TO: Mrs. Sapna Modi SUBMITTED BY: Rupak Choudhary TIMSR - PGDM (Marketing)
Objectives ,[object Object],[object Object],[object Object],[object Object]
Introduction   ,[object Object],[object Object]
Life Insurance, Household Savings & GDP  2.1 13.0 2004 – 05 1.8 12.4 2003 – 04 1.3 11.8 2002 – 03 1.2 10.3 1996 – 96 1.2 8.1 1994 – 95 1.0 9.5 1990 – 91 0.7 7.0 1985 – 86 0.7 7.6 1980 – 81 Life Insurance as % of GDP Life Insurance as % of Savings in Financial Assets Year
Purpose and Need of Insurance Health insurance vi. Financial cover in ailments/surgery etc. Vehicle insurance v. Theft are accident of vehicles Carrier insurance iv. Goods in transit by road or railway destroyed Burglary insurance iii. Jewellery/Cash/Household goods stolen or robbed Marine insurance ii. Shipment or transportation of goods by ship, destroyed in catastrophe Fire insurance I. House/Office/Factory or any movable assets destroyed in fire
CONTD … ,[object Object],[object Object],[object Object],[object Object]
LIFE INSURANCE ,[object Object],[object Object],[object Object],[object Object],[object Object]
BENEFITS OF LIFE INSURANCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MAJOR PLAYERS & MARKET SHARE 100 Grand Total  91.19 LIC 8.81 Total 0.04 AMP Sanmar 0.11 Aviva 0.73 SBI Life 3.41 ICICI Pru 0.43 Alianz Bajaj 0.05 Met Life 1.11 HDFC-Standard 0.15 ING Vyasa 0.75 Max New York 1.12 Birla-Sunlife 0.31 Om-Kotak 0.60 Tata-AIG Premium (%)   Market Share Based on Company
Hypothesis Statement ,[object Object],[object Object],[object Object]
Literature Review ,[object Object],[object Object],[object Object],[object Object]
CONT… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
METHODOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object],n = N / {1+N (e) ^2}
Importance ,[object Object],[object Object],[object Object],[object Object]
Benefits of study ,[object Object],[object Object],[object Object]
Limitations of the research ,[object Object],[object Object],[object Object],[object Object]
CONCLUSION ,[object Object]
THANK YOU

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White Paper, Rupak

  • 1. A WHITE PAPER PRESENTATION ON CUSTOMER SATISFACTION LEVEL TOWARDS LIFE INSURANCE SUBMITTED TO: Mrs. Sapna Modi SUBMITTED BY: Rupak Choudhary TIMSR - PGDM (Marketing)
  • 2.
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  • 4. Life Insurance, Household Savings & GDP 2.1 13.0 2004 – 05 1.8 12.4 2003 – 04 1.3 11.8 2002 – 03 1.2 10.3 1996 – 96 1.2 8.1 1994 – 95 1.0 9.5 1990 – 91 0.7 7.0 1985 – 86 0.7 7.6 1980 – 81 Life Insurance as % of GDP Life Insurance as % of Savings in Financial Assets Year
  • 5. Purpose and Need of Insurance Health insurance vi. Financial cover in ailments/surgery etc. Vehicle insurance v. Theft are accident of vehicles Carrier insurance iv. Goods in transit by road or railway destroyed Burglary insurance iii. Jewellery/Cash/Household goods stolen or robbed Marine insurance ii. Shipment or transportation of goods by ship, destroyed in catastrophe Fire insurance I. House/Office/Factory or any movable assets destroyed in fire
  • 6.
  • 7.
  • 8.
  • 9. MAJOR PLAYERS & MARKET SHARE 100 Grand Total 91.19 LIC 8.81 Total 0.04 AMP Sanmar 0.11 Aviva 0.73 SBI Life 3.41 ICICI Pru 0.43 Alianz Bajaj 0.05 Met Life 1.11 HDFC-Standard 0.15 ING Vyasa 0.75 Max New York 1.12 Birla-Sunlife 0.31 Om-Kotak 0.60 Tata-AIG Premium (%)   Market Share Based on Company
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