Contextual presentation for the Dutch BPM Forum at the Utrecht University on groundswell and enterprise2.0: is Human Interaction Management the Missing Link?

1. V
RONALD VAN DEN HOFF

2. HIGH
*
LOW
RECENT YEARS * Edelman Trust Barometer

3. HIGH
LOW
RECENT YEARS

4. 23 SEPTEMBER 2008:
“ZORG-ICT SPLIJT
OVERHEID EN
ARTSEN”
“RIJK HOUDT GELD IN
BIJ FOUTE SPLITSING
ENERGIE SECTOR” “VERTROUWEN IN
OV-KAART
OPGEZEGD”

6. CLASSIC
VALUE
NETWORK
* Ronald Coase, 1937 “The nature of the firm”.

7. INTERNET HISTORY…
1. STATIC.
2. VOLUME GROWTH.
3. VOLUME EXPLOTION

9. INTERNET HISTORY…
1. STATIC.
2. VOLUME GROWTH.
3. VOLUME EXPLOTION:
SEARCH / ALGORITHMS
APPLICATIONS
550.000.000.000 PEOPLE ON LINE

4. PEOPLE/CONNECTING
SOCIAL NETWORKS/MEDIA

10. * Data from Forrester Research Technographics® surveys, 2007

11. * “Here comes everybody”, Clay Shirky, 2008

16. VIRTUAL SOCIAL NETWORKS:
“WEBTRIBES…”
SOCIAL : HYVES
BUSINESS : LINKEDIN
SOCIO-BUSINESS: MINDZ.COM
SERIOUS GAME: WORLD OF
WARCRAFT
(MMORPG:
Massively Multiplayer Online Role Playing
Game)

24. CROSS-
BOUNDARIES

31. 20% 80%

33. “TO BE OR NOT TO BE”
IS NO LONGER THE
QUESTION
WHO DO YOU WANT TO BE?
WHO ARE YOU?
BRANDING*
“RANGE OF ACTIVITIES TO CREATE, TO FACILITATE, TO MANAGE & TO EVALUATE CONTACT
OPPORTUNITIES (TOUCHPOINTS) & EVENT DRIVEN COMMUNICATION WITH STAKEHOLDERS,
RESULTING IN UNIQUE AND CONSISTENT STAKEHOLDER EXPERIENCES, THUS OPTIMIZING THE
PROCES OF MEETING & CONNECTING”.
* Ronald van den Hoff 2007

42. PERSONAL CONTACT 40% WHAT IS REALLY GOING ON? 100%
CO-CREATION (MEEPRATEN) 65% INFO AS EMPLOYER 26%
*UNIVERSITEIT VAN TWENTE, 2007

48. HUNGRY FOR CHANGE
EXCEED EXPECTATIONS
GLOBALLY INTERGRATED
DISRUPTIVE BY NATURE
GENUINE
IBM LEADERSHIP SURVEY 2008

49. HUMAN
INTERACTION
MANAGEMENT
BLURRING
BOUNDERIES
LEADERSHIP GROUNDSWELL
(NETWORKED)
ENTERPRISE
(2.0)