Contenu connexe
Similaire à ServiceKey Overview (20)
ServiceKey Overview
- 1. Copyright © rxp Services Ltd. Commercial in Confidence 1
ENTERPRISE SERVICE MANAGEMENT
ServiceKey Overview
- 2. Copyright © rxp Services Ltd. Commercial in Confidence 2
Agenda
• Introductions
• Who is rxp ?
• What is ServiceKey ?
• Case Study
- 3. Copyright © rxp Services Ltd. Commercial in Confidence 3
Who is rxp ?
• Listed on ASX in Nov 2011 and fastest growing ICT
Advisory and services company on the ASX
• 320 people, $100m market cap, profitable
• Offices in Melbourne, Sydney, Canberra, Brisbane
and Hong Kong (some delivery in NZ & Singapore)
• Services organised around practices including
• Dedicated Enterprise Service Management practice
• Other practices include Strategic Advisory, Integration,
Project Management and Business Analysis, Web and
Mobile Development, Infrastructure and Cloud, and
BI and Information Management
• Deep experience in networks businesses and field
service management through work with
• Downer EDI, Jemena, Kordia, ServiceStream, Silcar,
Tenix, Zinfra, Foxtel, NBN Co, Nokia Siemens Networks,
Optus, Telstra, Vodafone, energyAustralia, Essential
Energy, Integral Energy, SP AusNet, United Energy,
Vector , Barwon Water, Sydney Water and
Yarra Valley Water
- 4. Copyright © rxp Services Ltd. Commercial in Confidence 4
What is ServiceKey ?
ServiceKey is rxp’s integrated reference architecture that enables businesses to
effectively manage large volumes of work across highly distributed teams
Integrated field services management
Rxp’s reference architecture framework
Best of breed products, modular approach
Modular Software as a Service – Cloud based
Adaptable delivery model
rxp‘s Hosted Service Offering
Service Now (work, central records)
TOA ETA Direct(field service scheduling, mobility)
Mulesoft (service fabric/integration)
Typical Customer integrations
Financial Management (eg, SAP)
Analytics/Data Warehouse
Logistics
Quantities Management
Artefact/Document management
Geolocation and Maps APIs for visualisation
- 5. Copyright © rxp Services Ltd. Commercial in Confidence 5
ServiceKey - Introduction
• Based on rxp’s extensive
experience in guiding leading
field services organisations
• Takes a holistic approach across
10 business capabilities
• Ensures integration across
business functions and systems
• Framework guides customers
towards consolidation of point
solutions
• Enables a maturity roadmap of
capabilities approach
• Integrates and streamlines
mobile workforces with back-
office process
ServiceKey is a framework of core business capabilities
- 6. Copyright © rxp Services Ltd. Commercial in Confidence 6
rxp‘s hosted ServiceKey
Based on our ServiceKey Reference Architecture enabling an integrated, scalable approach
that provide our clients with a rapid, role based access from any device, any where
ServiceKeyReferenceArchitecture
Mobility
Field Service
Optimisation
& Allocation
Project, Work
management
and Governance
Integration Layer
Client Systems
- 7. Copyright © rxp Services Ltd. Commercial in Confidence 7
Typical Use Cases
• ServiceKey is specifically aimed at streamlining administrative intensive
field services based organisations. Typical characteristics include:
• Project-oriented organisations with frequent repeated tasks, this includes
maintenance providers
• Highly distributed workforce, utilising contractors and subcontractors (metro,
regional, remote)
• Compressed payment terms on work performed across their value chain
• Administrative intensive organisations with complex workflow needs, such as
approvals
• Diverse organisations that provide services across various industries, or wish to
diversify (eg, telco services to utility services)
• Specific Industries:
• Telecommunications (telephony, internet, mobile and fibre services)
• Infrastructure and Building Management
• Mining
• Utilities
• Hospitality
rxp has achieved traction with clients that service most of these industries
- 8. Copyright © rxp Services Ltd. Commercial in Confidence 8
Our Solution: Challenges in field services
• Hard to maximise productivity of field
technicians and crews - lack of visibility
of performance and productivity data
• High administration effort in managing
field service documentation and
paperwork
• Inefficient work allocations:
unnecessary van rolls or excess travel
time and carbon emissions
• Expensive bespoke mobility solutions
that don’t justify wide-scale rollout
• Risk in safety, certifications, and
qualifications, and ensuring every job is
carried out by the right person
• Difficulty in accurately recording
inventory levels and usage
• Multiple systems across different
industries and work types
• Long ramp-up times and large capital
outlays to enable systems for new
contracts
• Single system
• Higher EBIT
• Minimal upfront cost
• Flexible
• Actionable insight
• Reduced risk
• Great UX
• Anyone, anywhere
• Leaders
Benefits of ServiceKeyChallenges
- 10. Copyright © rxp Services Ltd. Commercial in Confidence 10
Our Experience – ServiceStream
• ServiceStream had dozens of work management
systems
• RXP used its capability model to build
ServiceStream’s list of requirements
• Ran strategic sourcing exercise to determine best
product(s) to implement the requirements
• ServiceNow and TOA ETAdirect were selected, RXP
moved into delivery partner role
• Implementation of “eSSential” has been very
successful and well publicised
• eSSential formed basis of our offering
- 11. Copyright © rxp Services Ltd. Commercial in Confidence 11
Our Experience – ServiceStream
• From individual electricity technicians installing solar
panels to crews undertaking NBN construction, all in
the same system
• No paper! Eliminate more than 150,000 A4 pages
per year
• Easier and quicker to ramp up after new contract
win
- 12. Copyright © rxp Services Ltd. Commercial in Confidence 12
Our Experience – ServiceStream
Notes de l'éditeur
- Brief introduction of the team presentingGreat mix of experience and skills (blend of client, Vendor, Provider, Leaders)
- Brief Introduction of the company history
- Brief Introduction of the company history