The document discusses two approaches businesses can take at the end of the year. Some businesses will make small improvements but otherwise continue normal practices and avoid manipulating metrics. This hands-off approach to metrics is best for leading an organization. If manipulation is needed, then processes are flawed and need improvement. Refraining from changing the business at year-end provides the true metrics to reveal strengths and weaknesses.

1. The End of the Year isHere
Businesseswill make seriousdecisionsinthe nextfew days.Some will decidewhethertolettheir
businessrun normally strive forthe bestoutcomes,take small (notgame changing) stepstoimprove
and thenfinishthe yearusingthe same standardpracticestheyhave usedduringthe entire year. Other
businesseswilllookatthe metricsforthe year to date,change processesforshorttermresultsto
manipulate the metrics,change theirnormal processingsignificantlyforthe endof yearand manage the
metrics. The firstmethodof being“handsoff”the metric managementisthe bestwayto leadan
organization. If manipulationof the businesstoattainresultsis necessary,thenthe businessisnot
adheringtostandardprocessesorthe processesare flawedandneedimprovement. One musttake into
account that yearoveryear needsforimprovementswill notbe documentednor will the numbers
reflectthe true business. Refrainfromchangingthe businessatthe endof the year.
1. The true metricswill revealstrengthsandweaknessesof yourbusiness
2. The resultsof thisyearwill evaluate the successandweaknessesinyourstrategicplan
3. The shortcomingsof the yearwill give directiontonextyear’splan
4. The successeswill give youopportunitytocelebrateandrealize yourstrengths
5. The year endresultswill reveal where yourtalentdeficitsare inyourorganization