This document discusses managing diversity in the workplace. It defines diversity and identifies primary, secondary, and tertiary dimensions of diversity including factors like gender, age, culture, religion, and more. It discusses the importance of managing diversity for business benefits and the challenges of doing so. It provides strategies for management commitment, reinforcing employee competencies, actively facilitating inclusiveness, effective communication, and evaluating effectiveness. Finally, it discusses considerations for both managers and team members in dealing with diversity at work.
3. CONTENTS
• Introduction
• Parameters of diversity
• Attitudes Toward Diversity
• Importance of managing diversity
• Challengesof managing diversity
• Strategies for managing diversity
• Ways to be inclusive
• Benefits of managing diversity
• Managers & diversity
• Team member & diversity
4. What Is Diversity?
Diversity is defined as a difference or variety.
Without differences or variety among people in the
world, the
ability to grow and learn would be limited.
5. Diversity at Workplace
Diversity in the workplace refers to differences we recognize in
ourselves and others, such as: Gender, Culture, Race, Ethnicity,
Age, Religion, Sexual Orientation, Family Structures, Physical
and Mental Disabilities or Challenges.
6. Parametersof Diversity
Primary
Dimensions
• Race
• Ethnicity
• Gender
• Age
• Disability
Tertiary Dimensions
• Beliefs
• Assumptions
• Perceptions
• Attitudes
• Feelings
• Values
• Group norms
Secondary
Dimensions
• Religion
• Lifestyle
• Economic status
• Culture
• Sexual orientation
• Family status
• Thinking style
• Geographic origin
• Political orientation
•Nationality
• Work experience
• Language
• Education
7. Attitudes Toward Diversity
• Ethnocentrism = belief that one’s own group or
subculture is inherently superior to other groups or
cultures
• Enthnorelativism = belief that groups and subcultures
are inherently equal
• Pluralism = an organization accommodates several
subcultures
8. Importance of
Managing Diversity
• Well managed diverse teams out perform homogeneous
teams & vice versa
• Reputation in the market & attract best employees
• Employees who feel valued & rewarded are more
engaged & motivated
• Greater employee engagement lead to lower turnover
rate
9. Challenges of
Managing Diversity
• Discrimination
• Stereotypes and preconceptions
• High turnover rate
• Absenteeism
• Conflicts in team members
• Increase tension
• Productivity decrease
11. Management Commitment
• Demonstrate commitment and accountability
• Communicate
• Be a role model
“Our management is pretty transparent and forthcoming.
We are better able to understand the reasons behind
management’s actions.” (Qian Hu)
12. Build aTeamof Champions
• Develop, implement and monitor initiatives
• Create awareness
• Understand the needs of employees
14. • Learning and Development
1. Introducing new employees
2. Orientating foreign employees
3. Training for employees & managers
“I feel a great sense of satisfaction when the workers were able to
demonstrate the ability to speak functional English at the end of
the Programme.”
Reinforce Employee
Competencies
16. Workplace Activities
• Most effective practice in promoting an inclusive
and harmonious workplace culture.
• Themes on common interest to create bond
• Encourage participation at all levels
• Organise events to facilitate greater understanding
17. Workplace Design
• Creating spaces for employees to interact and meet
informally
• Creating an open office environment
• Designing the workplace keeping in mind different
employee population
18. Buddy System
• To help new employees settle into the organisation
Invite the new employees to an introduction meal
introduce them to colleagues
• Be a point of contact for questions, feedback or to provide
guidance
• Check in with the new employees regularly
“Muvee Technologies”
19. Employee Networks
Employee resource
groups for employees
• Share personal experience
and obtain advice
• Provide a support system
• Highlight important issues
Mentorship
Programmes
• Establish clear goals
• Provide training and
support for mentors
• Provide guidelines to
mentors
• Reverse mentoring
20. Awards & Recognition
• Be clear about the context and expectations
• Team-based recognition or rewards
• Recognition should properly demonstrate the
specific action or behavior
21. Manage Grievances
Disputes or discrimination/bullying at work can have
significant negative impact on employees
• Equality & mutual respect should be stated clearly
• Place channels for employee help or guidance
• Assure employee of confidentiality
“The Marriott “
22. Communicate Effectively
• Telling the importance of inclusive
environment
• Tips to enhance relationships with employees
• Benefits of inclusive
environment “Ernst & Young”
24. Encouraging Harmony
DON’T
• Emotions effect
on behavior
• Underestimation of
others ideas
• Give up when there is
a conflict
DO
• Focus on Common interest
• Create friendly
environment
• Have an open mind
• Open communication
25. Benefits of Managing
Diversity
• Increased Productivity
• Increased creativity and Problem solving
• Attract and Retain talent
• Help to build synergy in teams and enhances communication
skills
• New attitudes
• Language skills
27. Different Backgrounds
• Preferences & decisions
o In recruitment
o In team arrangements
and work assignments
o In providing feedback
and evaluating
performance
o In your day-to-day interactions
• Tips to be more inclusive
o Respect differences
o Keep an open mind
o Build self-awareness
o Get to know your team
members on an individual
level
o Acknowledge differences
in communication styles
and languages
28.
29. Generations & Nationalities
MANAGING ACROSS
GENERATIONS
o Gen Y(Born after 1980)
o Gen x Born between1965
and1980
o Baby boomers Born between
1946 and 1964
o Traditionalists Born before
1946
MANAGING ACROSS
NATIONALITIES
AND CULTURES
• Language
o Direct vs. indirect
o Perception of time
o Perception of hierarchy
o Perception of individual vs.
collective
33. TeamMember &
Harmonious Culture
Team Work Together
o Level of communication
and interaction
o Level of collaboration
o Mutual care and support
o Team morale
Maintaining
Team Culture
o Focus on common goals
o Communicate the
importance of
inclusive environment
o Address and
resolve conflicts
promptly
o Interact & understand
each other
