a training course in customer service in general and particularly for hotel front desk employees

8. Simple
actions
Huge
returns

9. ‫العمالء‬ ‫خدمة‬:

10. 




11. 

12. 



13. 


14. ‫العميل‬

17. CV=B/C

18. •
B = C
•
B < C
•
B > C

22. pproach with aA
personalized warm welcome
Apple

23. robe politely to understandP
the customer's needs
Apple

24. resent a solution ratherP
than a product
Apple

25. isten for and resolveL
issues or concerns
Apple

26. nd with a fond farewell andE
an invitation to return
Apple

32. VIP

35. ‫ص‬

38. –
–
–
–
–
–
–

39. •
•
•
•
•
•
•

40. –
–
–
–
–
–

41. •
•
•
•
•
•
•

42. –
–
–
–
–
–

43. •
•
•
•
•
•

45. 




46. •
•
•
•

47. •
–
–
–
–
–
–

48. 






49. 









51. 9
‫من‬ ‫رسائل‬
‫قلب‬
‫العميل‬

52. 9
‫من‬ ‫رسائل‬
‫قلب‬
‫العميل‬

53. 9
‫من‬ ‫رسائل‬
‫قلب‬
‫العميل‬