The document summarizes improvements made by Melbourne Water to make their design review process and safety training more clear, accessible, and effective. Some key changes included using virtual reality to identify 14 additional safety issues, developing mobile apps to replace paperwork and link to work order systems, shortening e-learning modules and focusing on threats over hazards, and engaging more of the organization in a "whole of life" safety approach. The results were reduced permits, improved safety ownership, and addressing long-standing industry problems.