SINGAPORE: 30 June 2015 — New model launches propel improvements in long-term vehicle dependability in India as owners of these models report fewer problems than owners of existing or continuing models, according to the J.D. Power Asia Pacific 2015 India Vehicle Dependability StudySM (VDS) released today. - See more at: http://india.jdpower.com/press-releases/2015-india-vehicle-dependability-study-vds#sthash.HiDJp8ta.dpuf

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J.D. Power Asia Pacific Reports:
Newer Models Propel Improvements in Long-Term Vehicle Dependability in India
Honda, Maruti Suzuki and Toyota Each Receive Two Model-Level Awards
SINGAPORE: 30 June 2015 — New model launches propel improvements in long-term vehicle
dependability in India as owners of these models report fewer problems than owners of existing or
continuing models, according to the J.D. Power Asia Pacific 2015 India Vehicle Dependability StudySM
(VDS) released today.
The study, now in its eighth year, measures problems experienced by original owners of 30- to 42-
month-old vehicles in 169 different problem symptoms across nine vehicle categories: vehicle exterior;
driving experience; features, controls and displays (FCD); audio and entertainment; seats; heating,
ventilation and air conditioning (HVAC); vehicle interior; engine; and transmission. Overall
dependability is based on the number of problems reported per 100 vehicles (PP100), with a lower
score reflecting higher long-term vehicle quality.
Overall vehicle dependability in India improved, averaging 206 problems per 100 vehicles (PP100) in
2015, down from 218 PP100 in 2014. Owners of vehicles that were all-new to the market or
substantially redesigned at the time they were purchased report 17 PP100 fewer than owners of
models that had already been available in the market in previous years. The greatest difference in all-
new models is in the vehicle exterior category, with 12 PP100 fewer than current models.
Overall, owners report fewer problems in the engine and vehicle exterior categories. Engine problems
decrease by 8 PP100 in 2015, compared with 2014, while vehicle exterior problems decrease by 5
PP100. There is also a significant reduction in the incidence of problems related to excessive fuel
consumption (EFC) for both petrol and diesel cars. EFC problems drop to 5.5 PP100 in 2015 from 8.6
PP100 in 2014, contributing to improvements in the engine category. This drop in EFC-related
problems is consistent with the continued improvement in fuel economy owners have reported for both
petrol and diesel cars over the last five years.
“Improvements in styling, material usage and build quality on models that were newly introduced at
the time of purchase are helping enhance perceptions of durability with respect to vehicle exterior,”
said Mohit Arora, executive director at J.D. Power Asia Pacific, Singapore. “Additionally, with
improved engine technologies that provide better fuel efficiencies, car owners are reporting fewer
engine-related problems.”
The incidence of HVAC problems has increased during the past five years to 24 PP100 in 2015 from 18
PP100 in 2011. The study finds a correlation between the HVAC problems reported and the number of
passengers riding in a vehicle. In 2015, 67 percent of new-vehicle owners indicate that three or more
people ride in their vehicle, up from 50 percent in 2011. When three or more passengers are in the
vehicle, HVAC problems average 27 PP100, compared with 20 PP100 when only one or two are in the
vehicle.
“As the number of people riding together increases, the number of HVAC problems reported also
increases,” said Arora. “With the increase in second- and third-row occupancy, it is imperative for
automakers to provide a reliable HVAC unit that optimizes the air-conditioning effectiveness for all the
occupants.”

2. KEY FINDINGS
 The 28 percent of owners whose vehicle is under an extended warranty or service contract
report fewer problems than those whose vehicle is not under an extended warranty or service
contract (192 PP100 vs. 211 PP100, respectively).
 In 2015, 34 percent of owners indicate their vehicle has undergone repairs for unexpected
problems, down from 37 percent in 2014. Owners who experience unexpected repairs report a
significantly higher number of problems than those who do not (360 PP100 vs. 127 PP100,
respectively).
 Among owners who indicate they have not experienced a problem with their vehicle, 74 percent
say they “definitely would” recommend their current model to others and 52 percent say they
“definitely will” repurchase their current make. In contrast, advocacy declines to 53 percent
among those who experience at least one problem with their vehicle and loyalty drops to 37
percent.
2015 India VDS Rankings
The study includes 65 models in 13 vehicle segments: multi-utility/ multi-purpose vehicle (MUV/
MPV); sport-utility vehicle (SUV); premium SUV; van; and car—entry compact; compact; upper
compact; premium compact; entry midsize; midsize; premium midsize; entry luxury; and luxury.
Honda, Maruti Suzuki and Toyota each have two models that rank highest in their respective segments.
Honda Brio ranks highest in the upper compact segment and the Honda City ranks highest in the
midsize segment. Maruti Suzuki Alto ranks highest in the compact car segment, while the Toyota Etios
ranks highest in the entry midsize segment. Maruti Suzuki Ertiga and Toyota Innova rank highest in a
tie in the MUV/ MPV segment. Volkswagen Polo ranks highest in the premium compact segment and the
Mahindra Scorpio ranks highest in the SUV segment.
The 2015 India Vehicle Dependability Study (VDS) is based on evaluations from 8,507 original owners
who purchased a new vehicle between July 2011 and September 2012. The study includes 65 models
covering 16 nameplates and was fielded from January through April 2015 in 30 cities across India. The
VDS is one of two J.D. Power Asia Pacific automotive quality studies for the India market. The 2015
India Initial Quality Study (IQS), which measures problems of new vehicles at 2 to 6 months of
ownership, will be published in November.
Media Relations Contacts
XingTi Liu; J.D. Power Asia Pacific; 08-Shenton Way, #44-02/03/04; Singapore, 068811; Phone +65-
67338980; xingti_liu@jdpower.com.sg
John Tews; J.D. Power; Troy, Michigan 48083 USA; 001-248-680-6218; john.tews@jdpa.com
About J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info
About McGraw Hill Financial www.mhfi.com
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NOTE: One chart follows.

3. J.D. Power Asia Pacific
2015 India Vehicle Dependability StudySM
(VDS)
Top Three Models per Segment
Problems per 100 Vehicles*
*Problemsper 100 vehiclesis measuredvia actualowner feedbackrelated to the numberof “thingsgone wrong.”A lower
score reflectsbetter qualityperformance.
**No other model in this segmentperforms abovethe segmentaverage.
Note: No officialrankingsare publishedfor the entry compactcar, entry luxury car, luxury car, premium midsize,premium
SUV, and van segmentsdue to an insufficientnumber of modelsin these segments.
Source: J.D. Power Asia Pacific 2015 IndiaVehicle Dependability StudySM (VDS)
Charts and graphsextractedfrom this press release for use by the media must be accompaniedby a statementidentifyingJ.D.
Power Asia Pacificas the publisher and the studyfrom which it originatedas the source. Rankingsare based on numerical
scores, and not necessarilyon statisticalsignificance.No advertisingor other promotionaluse can be made of the information
in this release or J.D. Power Asia Pacificsurvey results withoutthe express prior written consentof J.D. Power Asia Pacific.
Upper Compact Car Segment
Premium Compact Car Segment
Entry Midsize Car Segment
Midsize Car Segment**
MUV/MPV Segment
Compact Car Segment**
SUV Segment