2. SAP OVERVIEW
• SAP stands for Systems, Applications, and
Products in Data Processing
• Founded in Germany by Five Former IBM
Engineers in 1972
• In 1988, SAP went public and became a jointstock company, SAP AG
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3. CONTD…..
• Headquartered in Walldorf, Germany,
• The World's Largest Inter-Enterprise Software
Company
• The world's Third-Largest Independent Software
Supplier Overall
• Employs Over 23,700 People in More than 50
Countries
• Additional Information can be Found on the SAP
Web Site http://www.sap.com/company and
http://www.sapfans.com/
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6. AMS PROJECT - INTRODUCTION
Apart from 24x7 support to the system , SAP
Application Management services always strive and
aim for continuous improvement of SAP solution-based
landscapes and optimization business processes .
This helps in adding competitive edge to the company’s
position by reducing cost of ownership while improving
business performance.
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7. SALIENT FEATURES
Application hosting support
•
Hardware support
•
24x7 coverage
•
Storage management
•
Operating system management
•
Backup and recovery
•
Disaster recovery
Help Desk support
•
Centralized Help Desk
•
24x7 coverage
•
Multichannel support (web, phone, e-mail, chat channels)
•
Incident management
Functional and technical support
•
Problem management (ABAP programs, SAP configuration, interfaces)
•
Functional / technical enhancements (business analysis and RICE development)
•
Testing
•
System administration and monitoring
System monitoring using CCMS, SAP Solution Manager
•
OSS support from SAP
•
Release management
•
DBA support
•
SAP user management
•
SAP patches and hotfix application
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10. VALUE PROPOSITION
In 1 years time :
• Incident Count reduction
• Reduction in number of problems
• Business process improvement resulting in
optimized system and cost reduction
• More efficient resource utilization
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