5. You Need It!
Social Media is Customer Driven
• Conversation
• Communication
• Ratings
• Reviews
• Customer Support
• Customer Driven Ideas, Programs and
Products
6. You Need It!
Social Media is Inexpensive
Posting information on the web is
FREE
Information is posted on the web
FOREVER
Potential Customer Reach is
UNLIMITED
10. You Need It!
Advantages and Disadvantages
#1 Social Media Site
More than ½ users log on every day
“One Stop Shop”
Feature rich
Easy to share images, videos, links
Unlimited coverage and reach
Easy to target advertising
Easy to get lost in the crowd
Some users use it just to socialize
Can be complicated to learn tools
Frequent platform changes
TOO MANY RULES!!!
Love it or hate it
Algorithm limits reach
12. You Need It!
Advantages and Disadvantages
Simple interface
Following is not mutual
Advertisements are not as prevalent
Easy search features
Great for customer service
Same interface for personal and business
Feed can be overwhelming
Posts limited to 140 characters
Spamming problems
Sometimes overloaded
Not visual
Same interface for personal and business
14. You Need It!
Advantages and Disadvantages
Easy to share
Share YouTube link on other sites
Tagging with keywords helps search
Owned by Google = helps SEO
Equipment and editing tools required
Interface is not intuitive
No text to scan for search
Best videos are less than 3 minutes
Older videos don’t rank high
16. You Need It!
Advantages and Disadvantages
Easy interface
Very visual
Interactions consist of repins, comments
No separate business profile
Higher conversion rates than other social sites
Images not time decay dependant
No targeting
Congested newsfeed
Search is limited
Copyright issues
No advertising
18. You Need It!
Advantages and Disadvantages
Quick, easy, “real-time” photo sharing
20 famous filters mimic professional editing
Other effects like framing, angling,
Interactions consist of likes, comments
No separate business profile
Almost exclusively mobile app
Videos are only 15 seconds long
Should connect to other social account
No targeting
No advertising
Young demographic
20. You Need It!
Advantages and Disadvantages
Great way to showcase your expertise
Drive readers to your website
Share your thoughts and opinions
Easier to update than a website
Great source of material for other sites
Lead generation
Great for SEO
Time consuming
Writer’s block
Difficult finding unique content
TIME COMMITMENT!
You must be able to write!
OR
You must be humble and hire a ghost writer
and editor!
-GING
39. You Need It!
10. Keep It CRISP!
Check sites every day or a few
times a week
Respond to comments from
connections
Inform your connections
Search for new connections
Peruse other sources for
interesting information
Log out and get back to work!
40. You Need It!
10. Be
Authentic
Transparent
Respectful
Approachable
Responsive
Careful
Have Fun!
Creative
Active
Truthful
41. You Need It!
Face it …Social Media Marketing
• Media Channel Analysis
• Profile Creation and Development
• Site Maintenance and Monitoring
• Mobile Marketing
• QR Codes
• Reputation Monitoring
• Training
• Ghost Writing
• Point of Purchase Displays
• Strategic Planning and Partnership
• Creative – Insightful
• Personal - Professional - Proactive
42. Face It! Social Media Marketing
Sue Ann Kern
435-201-8610
SueAnn@FaceItSocialMedia.com
www.FaceItSocialMedia.com
www.linkedin.com/in/sueannkern
www.facebook.com/faceitsocialmedia
@SueAnnKern
Sue Ann Kern – Face It Social Media
Face It! Social Media Marketing
Notes de l'éditeur
Smart Insights Email: open rate is about 20% click through rate is about 2.5%
eMarketer:
Television will grow 2.5% this year, compared to 27% for social in 2016.
In the long term, TV ad spending will continue to grow by about 2% a year. But by 2020, TV ad spending’s share will drop below one-third of total media ad spending for the first time in the US.
Social media advertising will increase by 27% in 2016, 20% in 2017 and 18% in 2018, the agency say
Meanwhile, eMarketer has increased its projections for digital ad spending since the Q3 forecast. Total digital ad spending will increase 15.4% this year, to $68.82 billion.
Nearly 2.1 billion people have SM accounts worldwide (about 1/3 of the world’s population)
9 out of 10 Internet users visit a Social Media site monthly
5 1/2 hours/month average are spent on Social Media sites
93% of B2B, 86% B2C marketers use social media
More than one-half (52%) of surveyed small and medium-sized businesses (SMBs) say they use social media to promote their businesses
Critical for showing up in online search engines
BIA/Kelsey,Pew Internet, Ipsos Open Thinking Exchange, Emarketer, Neilson
#1 Social Media Platform – 1.58 billion monthly active users 72% of all SM users utilize Facebook
20 minutes is the average time spent per facebook visit – 8.3 hours per month
More than 30M local businesses have a Facebook presence
58% users are women, but 42% are men
Most active users are between 18-49, but 45% of those 66 years and older use Facebook.
Neilson Online, Pew, comSource, Pooky Shares
Example Carrie Reichardt – show apps, about, liked by this page
Over 1.3M registered users
23% of all Internet users use Twitter
Drives visits to more than 17,000 websites
Majority of users are 25-54 years old
The average Twitter account has 208 followers (HubSpot)
Hubspot, Digital Buzz Blog, ComScore, Pew
Research hashtags using hashtagify.me
Show @lensculture shows other messages, retweets, his images
1 Billion users
YouTube, owned by Google, is the world’s 2nd Largest search engine
Every minute, 60 hours of video are uploaded to YouTube
4 Billion views per day
Over 6 Billion hours of video are watched each month
Easy to share and link to other social sites
Great place to store and reference your videos
Helps SEO
But you must be able to produce and edit video
Craig Smith, Social Media Examiner, Jeff Bulas
Create how-to videos, how it’s made videos,
Show “photography” search results, Lena Danya youtube.com/lenadanya
100 Million Users. 500,000 businesses
85% Female
Grown over 4000% in 2012
Ties with Twitter for social traffic to websites
Craig Smith, Pooky Shares, Jeff Bullas, MediaPost
Look at Donna Watson Artist
Upload photos and short 20 second videos
Quasi - professional editing
Primarily a mobile app
No hyperlinks
Over 400 Million users
Users spend over 4 hours/month on the site
More than 5 Billion photos uploaded daily
40% of brands use Instagram for marketing
Facebook acquired Instagram in April 2012 for $1 Billion
Instagram appeals most to urban residents and 18-29 year olds, 90% are under 35
Craig Smith, All Things D, Business Insider
Look at ellisoconnor
Gramblr
SocialMediaToday
Term “Blog” coined in 1997 web-log
HubSpot : companies that blog welcome an average of 55% more visitors to their website than companies that don’t. Plus, because the blogs generate more external website links and indexed pages, the company’s search rank increases.
Over 200M blogs
Social media sites and blogs reach 80% of all U.S. internet users. (Mindjumpers)
B2B companies with blogs generate 67% more leads per month on average than non-blogging firms. (Social Media B2B)
“Increased frequency of blogging correlates with increased customer acquisition, according to…HubSpot. 92% of of blog users who posted multiple times a day acquired a customer through their blog, a figure that decreased to 66% for those who blogged monthly and 43% for those who posted less than monthly.” (Marketing Charts)
The most popular frequency for blog posting is weekly (60% of bloggers). Just 10% post daily. (Marketing Charts)
Blogs are the single most important inbound marketing tool. “When asked to rank the importance of the services they use, 25% of users rated their company blog as critical to their business, while a further 56% considered them either important (34%) or useful (22%)” for a total of 81%. (Marketing Charts)
show ryanstudio.blogspot.com
Users assemble their portfolio of their work, organized by project
Project views, project appreciations
Average 75 million page views per month
Job posting board
Includes ProSite DIY fully customizable web design app (like Weebly and Joomla) for portfolio websites links to your url
Owned by adobe
View Martin Rak
Running since 2000
Considered the world’s largest online community of artists and art lovers
39 million users, 65 million monthly visitors, 2.5 billion monthly page views
Users can share their work and put it up for sale via collections. There are also extensive forums as well as networking features linked to user profiles.
Journal for updates that alerts followers
Core membership for $15/month or $50/year gets you:
No ads, discounts on prints, core symbol on your site, option to beta-test and change your username
Look at maxre
Dribbble is an original twist on the traditional design portfolio site: instead of posting finished work, users post snapshots of works in progress, to receive feedback and encouragement from fellow designers.
Developed by Rich Thornet, who wanted to play pro-basketball for was trapped in the body of a software developer.
It’s own language:
New images – shots
1st user upload – debut
Collection of shots: bucket
Can upload 24 shots per month (prevents spams and causes more selective uploads)
If your work gets responses, it’s called a rebound. Get enough rebounds and you make it to the playoffs.
Uploading to the site requires an invite from an exisiting user
Find me button, Design Tickle is a dribbble showcase magazine that curates work form the site based on a theme
306,000 million visits/month
Free, but also a $20/year ad $100/year
Show Logan Faerber
Marketplace for hobbyists to professional merchants and artists
Etsy charges $0.20 listing fee plus 3.5% fee for sales complete on the website
25M active buyers, 1.6M active sellers
Go to KevinInmanArt
Launched in 1997
Around 100,000 socia followers
Largest and most active job board
Look for Valeria Verkhovodko
Start with 2 or maybe 3
Facebook can’t be ignored
Do you enjoy Twitter? Do you prefer Pinterest?
Where do you frequent? If these are of interest to you, they probably will be where your fan base will lie
Cross post – but don’t cut and past
Different languages for each site
Take advantage of background images
Keep your branding consistent
Choose your thumbnail so people can recognize you
Use custom tabs in facebook
Consider using the word “artist” ”photographer” “sculptor” in your profile name to help with search
Load the profile with information about your services, products
Follow follow follow follow follow
If you want others to follow you, why wouldn’t you want to follow them?
Where do you frequent? Who do you like? Who are THEY following?
Engage/share/comment/like
Make sure your posts are engaging, add value, add humor
Stay away from religion and politics
Acknowledge comments from others
Engage in conversations
Don’t’ be too salesy
Only about 25% of your posts should be about selling your product
Don’t just post the name of your piece, tell the story behind it
Show art installations, show “how it was made”
Use a cliffhanger – show the art in progress
Create a personal message
Draws attention to your post in the feed
Adds credibility
Use hashtags to help people find your posts “Hashtags are a friend who introduces you to everyone at a party”
Use hashtags to put your photos in galleries or collections (use albums in Facebook)
Don’t be a hit and run poster
When to post:
FB RFSS 1-3pm
TW WFSS 5PM+
LI TWR 7:30-8:30am 5-6 pm before and after workday
G+ 9-10am
Instagram 2-3pm 8-9 pm when kids get out of school and after homework
Vary times of day,Vary the days
Scheduling Software: Facebook, Hootsuite, SocialOomph
Link Facebook/Twitter/LinkedIn
Create Events on Facebook
Post on Eventful, Meetup and Eventbrite
Community Calendars (KPCW, Park Record)
Open houses
Exhibitions
Website
Email signature
Marketing Materials
Point of purchase diplays
Hyperlink the badge to your social media profile
Also – have share buttons so that your connections can share your information with their connections
It is reasonable to have concerns about viruses and malware which can affect the company’s IT system.
It is also a valid concerns about imperiling the company’s reputation and the potential for confidential company information to be leaked.
However, this can happen with or without social media. If your company has internet access, you have the potential for viruses. And it doesn’t take a computer for a disgruntled employee or customer to damage your reputation.
Plus, many of these people are on social media personally, so they will talk regardless of whether or not your company participates.
The key is to join the conversation, monitor your online reputation. Pay attention to privacy settings.
Do what you can to avoid the problem in the first place, and then act immediately if anything is found.
Implement firewalls and update anti-virus software
Enact a companywide Social Media Policy
Educate and train staff about appropriate online activity
Upload software that regulates employee social networking activity
Monitor your company’s reputation