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LAAT JE KLANT HET
WERK DOEN

TRENDS IN CUSTOMER MEDIA



Brussel 12 oktober 2010
MENSEN WILLEN MET ELKAAR
VERBONDEN ZIJN
ONTWIKKELINGEN
- WE ZIJN 24 UUR PER DAG ONLINE
- WE WORDEN MOBIELE CUSTOMERS
- WE GELOVEN ELKAAR MEER DAN PROFS EN MERKEN
- WE HEBBEN ALLE INFO ALTIJD BIJ DE
- WE DOEN AAN PRODUKT- EN KENNISONTWIKKELING
- WE LEVEREN CONTENT: CUSOMER GENERATED
- WE ORGANISEREN ONS IN GROEPEN EN KRIJGEN INVLOED
- WE INITIEREN EN WORDEN ZELF ZENDER: DIALOOG
- WE HECHTEN MINDER AAN PRIVACY
MERKEN GAAN MEER EN MEER
- LUISTEREN
- FACILITEREN
- IN DIALOOG
Your favorite McDonald's meal now comes
with complimentary Wi-Fi. Get some work done, check
email, connect with friends...for free!
PROCTER & GAMBLEN EN UNILEVER
VERLEGGEN HUN COMMUNICATIEFOCUS
PRATEN MET KLANTEN ZOALS DEZE MET
VRIENDEN PRATEN
WAT ANDEREN ERGENS VAN VINDEN IS
BELANGRIJKER DAN WAT DESKUNDIGEN
ZEGGEN
eWOM – REVIEWSITES
EN WEBCARE
MERKEN MOETEN INVESTEREN OM IN
COMMUNICATIE NET ZULKE EIGENSCHAPPEN
TE KRIJGEN DIE VAN MENSEN EEN PRETTIGE
GESPREKSPARTNER MAKEN

- OPEN
- EERLIJK
- BETROUWBAAR
- etc
GEDRUKTE CUSTOMER MEDIA = 25 MIN
INTERNET = 0.1 MINUUT
SOCIAL MEDIA = 0.1 + 0.1 + 0.1
COMMUNITIES = FLOW
MAGAZINES      =   ZENDEN
INTERNET       =   INTERACTIE
SOCIAL MEDIA   =   DELEN
COMMUNITIES!   =   FLOW
CUSTOMER MEDIA GAAT MEER EN
MEER OVER CONTENT MARKETING
CONTENT MARKETING
GAAT MEER EN MEER OVER
MULTIPLATFORMCOMMUNICATIE
WEES DAAR
WAAR JE KLANTEN ZIJN
MET RELEVANTE,
AUTHENTIEKE, CREATIEVE STORIES
CROSS MEDIAAL
CROSS MEDIAAL




    GELOKALISEERD
GESEGMENTEERD




90 MILJOEN COPIES WAARVAN MAX 3 HETZELFDE
GEPERSONALISEERD
RELEVANT
GESEG-
 MEN-
TEERD
GEDRUKT, DIGITAAL
IN COMBINATIE MET
FACEBOOK
SMART RICH
DATABASE
 VERRIJKING EN
EEN UITGEKIEND
   EMAILPR0
   GRAMMA
DIRECT MAIL
 EMAILINGS
ONGEADRES
   SEERD
DIGITAAL
MET MOBILE
 APP VOOR
   CHAT
KINDEREN
                       MOGEN HUN
                       EIGEN IJSJES
                        ‘DROMEN



SAMENWERKING
MET NICKELODEON
BEREIK 1.1 MILJ KIDS
GROEI
MARKTAANDEEL
5.1 PROCENT
PRIJSVRAAG OP
WEBSITE 610.000
UNIEKE BEZOEKERS
120.000 INZENDINGEN
MEER DAN 10% 7/12
JARIGEN DEED MEE
PRINT,
DIGITAAL,
  APPS
DIGITAAL, APP
DOELGROEPMAGAZINE,
  PRINT EN DIGITAAL
MAGAZINE
E-LETTER
FLASMAILS
TRIGGERMAILS
REWARDMAILS

ELKE MAIL IS UNIEK
Mooie combi van print
     en faceboek.
Hoe zorg je er vervoor
dat de fans van je blad
  geprikkeld blijven?
Steeds meer
magazines komen
met iPad-variant
EERSTE IPAD
 MAGAZINE
http://www.youtube.com/watch?v=v2vpvEDS00o&feature=player_embedded
DIGITAAL
   +
SERIOUS
 GAME
EN SOCIAL
 MEDIA



MAGAZINE
E-LETTER
FLASMAILS
TRIGGERMAILS
REWARDMAILS

ELKE MAIL IS UNIEK
SERIOUS
 GAMES
SERIOUS
 GAMES
INFOGRAPHICS
Contentmapping 1
    Call
                       Web-
    cen-
                       care
    ters                                papers

            Fo-
                                       blogpost
           rums
                    News
                    -feed     Con-    magazines
tweets                        tent
                              Data-   newsletters
            Edi-              base
           torial
                                      social media

  events            sales
                                        website
Contentmapping 2

    Heading 1

    Heading 2

     Lead 1

     Lead 2        Profile
     Alinea 1      Data-
                    base
     Alinea 2

     Alinea 3

     Foto 1
     Foto 3
Customer media zijn
-   Gelokaliseerd
-   Authentiek
-   Persoonlijk
-   Waardevol
-   Interactief – Dialoog
-   Cross mediaal
-   Smart rich
-   Social media involved
-   Accountable
DANK VOOR JULLIE AANDACHT

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Presentatie 12 oktober 2010