3. BACKGROUNDUND
Headquarters in Miami and Paris, the CORIS Group is a company that handles
claims management, travel assistance and insurance distribution while acting on
behalf of insurance companies around the world.
Since its creation in 1987, the group has grown exponentially. Present in over 43
countries and counting on more than 150 correspondents across 5 continents,
the services CORIS offers in the areas of travel assistance and insurance are
broad enough to cover the needs of the tourism and travel medical industries.
4. FINANCIAL SOLIDITY
As of July 2010, CORIS became a part of the April Group, one of the most
important insurance brokers in France. It is listed on the Paris Stock Exchange
(FR0004037125-APR) with a net worth of over 838 million Euros.
APRIL advises, designs, manages and markets its insurance solutions through a
multichannel strategy that combines a network of 15,000 retailers, the creation of
a network of outlets and Internet sales.
www.coris.com
www.april.com
13. OUR BUSINESS AREAS
MAIN ACTIVITIES
Claims Management Assistance / Call Center
• Medical & Healthcare • Medical
• Travel & Tourism • Call Center & Telemarketing
• Motor • Roadside Assistance
• Insurance • Domestic Assistance
& Other • Legal Information & Assistance
Transport & Marine • Social & Psychological Assistance
Legal protection
Civil Liability Products
Extended Warranty administration
Insurance Brokerage & Sales
• Legal protection
• Sport insurance products
• Assistance products
& Travel insurance
• Risk management
14.
15. KEY FIGURES
Our commitment is to provide our customers with the highest degree of
quality, efficiency and technology in all our Assistance Services provided
around the world.
•43…………CORIS Offices Worldwide
•150……….Exclusive Correspondents
•4500……….Corporate Clients
•1,200…….Employees Worldwide
•23,000…..Agencies Selling CORIS Products
•313,542…Medical Assistances per year
16. KEY PERFORMANCE INDICATORS
• Customer Promise • Call Centers
o Simple reimbursement claims: o Automatic recording equipment
48hrs. for every in/out bound phone call.
o Customer complaints: 0.4%. o ACD equipment to assign phone
o Claims Turn-around time: 20/day. calls to operator availability.
• Service Level Agreements (SLA) o Online control of every signed in
operator.
o Meet International Standard o IVR equipment to supervise every
o Medical calls: 95/5 (95% of phone call when needed.
incoming calls answered within the o Available phone lines (with
first 5 seconds). domestic and international
• Customer Growth service) can be personalized
o Strategy lets us grow up to 20 according to customer
times our response capacity. requirements.
o Multiplied assistance cases by
three in last two years.
21. OPERATIONS & NETWORK
LOCAL AGENT COVERAGE
CORIS OPS CENTERS
CORIS OPS CENTERS
TO BE OPENED IN 2012
COUNTRIES WHERE CORIS
HAS SOME DIRECT AGREEMENTS
25. www.corisgroup.com
11900 Biscayne Blvd. Suite 803, Miami, FL 33181 USA | Phone: +1(305) 698-7757 | Fax: +1(305) 698-0176
110, Avenue de la republique 75011 Paris, FRANCE | Tél: +33(1) 4161-2307 | Fax: +33 (1) 4451-1693
Notes de l'éditeur
Since 1987, CORIS quickly developed its network worldwide, handling international claims and assistance on behalf of insurance companies and automobile clubs to the highest professional standards.
CORIS provides emergency healthcare services, both domestically and internationally, through a provider network consisting of: Medical : clinics and medical centers Ambulances : air, land and sea Professionals : lawyers, surveyors, claims adjusters, investigators, and medical auditors Hotels Partner Databases : ensures a solution to any request for medical assistance.
