This is a Sovos Group Keynote presentation that talks about the business value of social and collaborative approaches and technology

1. Accelerating Business Performance via Enterprise 2.0 Approaches and Technology

2. Introduction

3. Strategy and Execution Consulting Firm Focus: Helping organizations accelerate business performance with strategic uses of social and collaborative technologies Employee & Workplace Performance Process Performance Sales Marketing Partner Relationships Customer Engagement Introduction About What We Do Team Experience: Sun Microsystems, Cisco, McKesson, Sony PlayStation, Sabre, KPMG, amongst others www.sovosgroup.com

5. Value Inhibitors

6. Setting Up for Performance Acceleration

7. Performance Acceleration Outcomeswww.sovosgroup.com

9. What its not

10. Setting Up for Performance Acceleration

11. Performance Outcomes

12. Q&A<placeholder image> www.sovosgroup.com

13. ENTERPRISE 2.0 – What is it? Customer Centricity Operational Efficiency Drive Revenue Innovation Lower Cost Customer Centricity Customer Centricity Reduce Risk It’s performance acceleration through the strategic use of social and collaboration approaches and technology, in the context of business objectives 6 www.sovosgroup.com

14. ENTERPRISE 2.0 – What is it? It’s about improving discrete outcomes by including customers, employees, distribution partners and suppliers…. www.sovosgroup.com

15. ENTERPRISE 2.0 – What is it? Today’s Process Centric Design Heightened risks and costs of building, marketing and selling products Ineffective engagement models to sell what customers want to buy By moving from closed, linear processes…

16. Social Computing concepts and technologies accelerate performance by placing people at the nucleus of business activity. The High Performance Design …to a social, collaborative design….

17. …in the context of business activity. www.sovosgroup.com

18. Discrete business activity can be unnecessarily fenced in by ERP/ SCM/CRM and Intranet/ Extranet design 11 www.sovosgroup.com

19. + Process Social It’s about improving business outcomes by complimenting traditional,structured output with richer social and collaborative input.

20. Social Process But it also means objectively identifying where structured processes can in fact be enhanced or re-designed with social and collaborative constructs.

21. Process Social And where it can’t.

22. Its being cognizant about governance and compliance and injecting social constructs at the right points within discrete business processes www.sovosgroup.com

23. Its about measuring progress and the value of contributors in the flow of work www.sovosgroup.com

24. It’s about responding to behaviors and participation incentives, with better ways to get the job done www.sovosgroup.com

26. Value Inhibitors

27. Setting Up for Performance Acceleration

28. Performance Outcomes

29. Q&Awww.sovosgroup.com

30. WHAT WONT DELIVER SUSTAINABLE ADVANTAGE If you frame tools as Enterprise 2.0… www.sovosgroup.com

31. If you consider Social or Collaboration a “Strategy” www.sovosgroup.com

32. If you consider Collaboration or Social, an Outcome. www.sovosgroup.com

33. If you approach it as a one-size –fits-all design www.sovosgroup.com

35. Value Inhibitors

36. Setting Up for Performance Acceleration

37. Performance Outcomes

38. Q&Awww.sovosgroup.com

39. Focus on Discrete Performance Objectives www.sovosgroup.com

40. Identity where collaboration and social concepts can move the needle www.sovosgroup.com

41. Design for participation early and you’ll have adoption later www.sovosgroup.com

42. Account for change management, support & user guidance www.sovosgroup.com

43. Show each user benefits of using tactics and tools www.sovosgroup.com

44. Be able to identify where to replace and where to augment based on the right execution path for your enterprise www.sovosgroup.com

45. Be ready to articulate the effort, and switching cost www.sovosgroup.com

47. Value Inhibitors

48. Setting Up for Performance Acceleration

49. Performance Outcomes

50. Q&Awww.sovosgroup.com

51. Drive Revenue www.sovosgroup.com

52. Reduce Cost www.sovosgroup.com

53. Lower Risk www.sovosgroup.com

55. Value Inhibitors

56. Setting Up for Performance Acceleration

57. Performance Outcomes

58. Q&A<placeholder image> www.sovosgroup.com

60. What its not

61. Setting Up for Performance Acceleration

62. Performance Outcomes

63. Q&AContact: Email: info@sovosgroup.com Web: http://www.sovosgroup.com <placeholder image>