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Sameh.cv. reception (1)
1. 1
SAMEH HAMZA MOHAMED MOHAMED
PERSONAL INFORMATION:
Date of Birth : December 21, 1986
Nationality : Egyptian
Address : Al Qasamia, Al King Abdulaziz Road, Sharjah, U.A.E.
Entry Permit : Visit Visa/
Notice Period : Immediate
E-mail : sameh_tito3@yahoo.com
Tel : +971 56 536 8847
LANGUAGE Skills
Arabic (Mother Tongue) .
English (Excellent )
Russian language (Very Good)
German language ( Very Good)
CAREER PROFILE :
Highly experienced Customer Service professional. Customer focused with diverse industry experience as
Customer Service, Sales & Marketing in hospitality sector, travel & leisure industries. Enjoys learning
new programs and processes. A team player who is attentive to detail and able to work in a fast paced
environment. Able to handle a high volume of customer calls in a fast paced environment, with minimum
supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening
skills, oral and written communications. Comfortable in interacting with all levels of the organization and
public. Excellent problem solving and negotiating skills. Able to make decisions independently and
quickly with minimal escalations. A creative support professional with a record of increased
responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask
when necessary.
EMPLOYMENT HISTORY :
CUSTOMER SERVICE AGENT
Arabia Azur Hotel Hurghada Red Sea, Egypt
January 02, 2013-Dec 31, 2015
Duties & Responsibilities:
Attracts potential customers by answering product and service questions; suggesting information
about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
2. 2
SALES MANAGER (Safari-Boat Trips & Diving)
Sunny Days El Palacio Resort,
Hurghada, Red Sea, Egypt
November 07, 2009-Oct. 30, 2012
Duties & Responsibilities:
Responsible for the sales targets and achievements through motivation and ongoing training for
all the site team.
To participate and assist with Freedom Leisure events plan incorporating existing events and
adding support to them.
To organize the distribution of marketing material and general outreach, postcards, leaflets etc.
To assist with evaluation and measuring the success of each event, in order that this criteria can
be used for ongoing assessment in order that regular reports can be made to the Head of
Marketing.
To work closely with members of the marketing team and liaise with other members of staff to
maximize the sales, PR and awareness opportunities.
Sales support including touring, conducting follow-ups and administering the prospect system,
responsible for reporting prospect figures to the Group Sales Manager.
Contributing to the development and review of monthly site marketing plans.
Ensure all members of staff have full and detailed information about all types of memberships
and schemes and opportunities throughout all Sunny Days El Palacio Resort sites.
RECEPTION
Tropicana Palacio Resort
Sept. 03, 2007- Oct. 31, 2009
Duties & Responsibilities:
Greeted, registered, and assigned rooms to guests
Operated the switchboard and PBX
Answered telephonic and in-person queries related to hotel services and resolved any issues
Processed guests’ check ins and outs
Prepared and completed room and restaurant bills
Assisted guests’ in storing valuables in secure deposit box
Liaised with other departments of hotel
Handled payments through cash, cheks and credit cards
EDUCATION;
SOCIAL WORKER
EL MANSOURA HIGHER INSTITUTE
El Dakahlya, Egypt
[2003-2007]
ADDITIONAL QUALIFICATIONS;
Computer Skills & Courses
3. 3
Proficiency in dealing with all computer programs
Personality Development Course
English Language Course
Further information furnished upon request.