oPERATION MANAGEMENT

1. ORGANIZATION SHIFT FROM
BUREAUCRATIC TO PROJECTIZED
STRUCTURE
Submitted to Dr. Zeb Khan

2. GROUP MEMBERS
M. Ammar Asad - 2184171
Navyata Mahsud- 2184178
Waqar Ahmad-2184176
Saad Aman Chaudhary-2184174
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3. ORGANIZATION INTRO
✔ Leading telecommunications company in Pakistan.
✔ Offering a wide range of telecommunication and Digital
services to its customers.
✔ voice calls, text messaging (SMS), mobile internet,
and various value-added services.
✔ Mobile Banking (Jazz Cash) and other digital
Platforms includes TAMASHA, Jazz TV
(Entertainment)
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Jazz- Functional Organization

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Organogram
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Department Level Organogram
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✔ Projects Planned by Facility Management Planning Team
✔ Executed by Facility Management Operation Team
✔ Technical Procurement managed by Direct procurement Team
✔ Managed – NWD Datacenter Facilities

6. PROBLEM
STATEMENT
✔ Lack of harmony among
departments against particular
Project.
✔ Having different KPIs.
✔ FMP: CapEx in time
capitalization.
✔ FMO: Operation should not
disturbed while project
execution.
✔ Procurement: On board vendor
to show financial saving.
Problems with working
Style
• Being functional/bureaucratic
organization every resource is
aligned with his/her line rather
the particular project
objectives.
• Lack of ownership.
• Every one is focusing for his/her
part only instead of seeing
holistic picture.
• Management some how likes
the conflict.
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7. PROPOSED SOLUTION
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Partially Projectized Environment
• Temp project team building
• Resource nomination from all
relevant department i.e.
Planning, Operation and
procurement.
• End user must be in leading role.

8. 8
HOW TO ACHIEVE
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1. Define the vision
2. Assess current State
3. Communicate the need for change
4. Identify the project Champion
5. Restructure Roles & responsibilities
6. Develop PM processes
7. Provide trainings
8. Foster a culture of collaboration
9. Establish performance matrix
10. Learn & Iterate
Standard Methodology/Steps
CEO
Finance
Procuremen
t
Technology
Planning
Operation
PM
Procurement
Resource
Planning
Resource
Operations
resource

9. 9
CHALLENGES IN TRANSFORMATION
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• Change management
• Resistance to change
• Cultural transformation
• Role ambiguity
• Communication gaps
• Lack of project management skills
• Inadequate project governance
• Performance measurement
misalignment
• Resource allocation conflicts
• Integration of project management
practices
• Enhanced project success rates
• Improved project delivery timelines
• Increased efficiency and productivity
• Improved communication and collaboration
• Greater flexibility and adaptability
• Enhanced strategic alignment
• Improved risk management
• Increased stakeholder satisfaction
• Improved decision-making processes
• Enhanced organizational learning and
knowledge sharing
BENEFITS/ADVANTAGE

10. THANK YOU
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