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1. AVIATION
ASSIGNMENT
SUBMITTED BY
SANABEER SALAHUDEEN
L1-BATCH
FIAT-COCHIN

2. PURPOSE & AIM
To identify and explain the
procedures for handling a
range of different passengers
with special needs.

3. Different types of
passengers
♠ V.V.I.Ps & V.I.Ps
♠ C.I.P-Commercially important persons
♠ UNMs -Unaccompanied minors
♠ Infirm & invalid passengers
♠ Mentally challenged passengers
♠ Expectant mothers
♠ Mothers with infants & small children
♠ Deportees

4. VIP
• The passengers are boarded last
and deplaned first at the
destination. Very often extra
security accompanies the flights in
which these passengers are
travelling.
• Special menus, extra crew are
sometimes provided on these
flights.
• The passengers who fall into these
categories are:
• Presidents & Head states of
countries
• Prime ministers & Head of
governments
• Vice Presidents
• Royal visitors & members of Royal
families
• Governors of states & Cabinet
ministers.

5. UNACCOMPANIED MINOR
• The passenger who is below the age of
eighteen & travelling alone is usually
classified by most airlines as an
unaccompanied minor.
• The passenger is boarded first &
Deplaned Last.
• The ground staff hands over the minor
to the cabin crew in charge of the
Zone/section in which the minor is to be
seated.
• All papers & documentation are given
to the cabin Crew. They are to be
checked thoroughly
• Emergency procedures such as
fastening of seat belts, usage of oxygen
mask is told to the UNM.
• The location of the galley, toilets, and
crew seats is shown to the UNM.
• Giveways like toys & books are given to
keep the UNM occupied.

6. IDENTIFICATION & HANDLING
• A passenger who is below the age of eighteen
& travelling alone is usually classified as an
Unaccompanied minor or UNM.
• ‘Giveaways’ like toys & books are given to
keep the UNM occupied.
• Take the special care of UNM.

7. EMBARKATION &
DISEMBARKATION
• The passenger is boarded first & deplaned last.
• The ground staff hands over the minor to the
cabin crew in charge of the zone/section in which
the minor is to be seated.
• All papers & documentation are given to the
cabin crew. They are to be checked thoroughly.
• Emergency procedures such as fastening of seat
belts, usage of oxygen masks is told to the UNM.
• The location of the galley, toilets and crew seats is
shown to the UNM.

8. INFIRM/INVALID PAX
Note:
• Boarded first Some airline have Specially designed
• Deplaned last “Handicap Toilet”
• May be accompanied
by their relatives,
doctor or nurse
• Seated close to the
toilet
• Diet should be checked
• Full/ Extra assistance
should be given

9. MENTALLY CHALLENGED PAX
• Boarded first May look physically fit but
unable to look after
• Deplaned last themselves independently
• May be accompanied by
their relatives, doctor or
nurse
• Seated close to the toilet
• Diet should be checked
• Full/ Extra assistance
should be given

10. Deportees
A person with invalid immigration documents or
one who is being sent back to his country of
origin because of some legal or security
matters is known as deportees!

11. HANDLING OF
DEPORTEES
• The deportee he/she is accompanied by extra security.
• They are boarded last & deplaned last.
• The senior cabin crew handles all the documents of
deportees.
• These passengers are usually seated near galley area.
• The cabin crews should observe them in flight .
• Cabin crews should not serve alcoholic drinks to deportees.
• Deportees are not permitted to deplane at transit halts.

12. Procedures for
Embarkation and
Disembarkation

13. Embarkation
• Printed Ticket checking
• Baggage's are passed through x-ray
machine Boarding of pax into an aircraft.
• Baggage’s are weighted of the pax
• Check in passengers
• Excess baggage are charged
• Customs clearance for international
pax
• Boarding pass check
• Baggage identification for
passengers
• Security check for passengers
• Waiting in boarding lounge
• Boarding pass check by crew
• Boarding pass retained by ground
staff as well as cabin crew on board

14. Disembarkation
• Distribution of Deplaning of passengers from an aircraft
documents on board
• Passengers clear
immigration/ Date to be
stamped on their
passport
• Baggage is collected
from arrival hall
• Customs clearance for
international passengers
• Exit from the terminal