This document contains tips and best practices for effective communication and presentation skills. It discusses the importance of language, body language, tone of voice, preparing effectively, structuring communications, and providing feedback. Specific tips include using simple language, maintaining eye contact, varying vocal tones, defining unfamiliar terms, and focusing on the listener. The document emphasizes preparation, credibility, clarity and making the audience the priority in communications. It is meant to help people improve their communication and presentation abilities.

1. mm bagali, phd
professor of strategic HRM,
Brand Ambassador, Asian HR Board, India
JAIN University
mm.bagali@jainuniversity.ac.in
www.linkedin.com/in/mmbagali
CMS Business School / Bangalore

2. My personal wishes for the
New Year - 2016
All the Best

3. agenda
best lessons for great presentations
Effective Strategies in Communications
Language Tips : Critical in communication
Interaction

4. CMS Business School / Bangalore
Few other areas of concern
Communication using simple language to explain the
subject matter/course material
Presentation of the subject matter in an appropriate format
to create an impact of teaching
Presentation skills and styles
Use of correct body language and its integration with
communication
Use of appropriate tone/voice modulation to sustain student
interest/alertness in the class room proceedings
Appropriate utilization of teaching aids to make teaching
learning process more effective and interesting.
Communication
Presentation
Body Language
Message
Pedagogy

5. communication and presentation
skills for better results

6. CMS Business School / Bangalore
As with any journey, success
is usually determined by the degree of ....
preparation
preparation
preparation

7. CMS Business School / Bangalore
Future Work Skills 2020
Institute for the Future for
the University of Phoenix Research Institute / Palo Alto, CA
1 . Sence making
2. Social Intelligence
3. Novel and Adaptive thinking
4. Cross Cultural5. Computational Thinking
6. New Media Literacy
7. Design Mind set
8. Communication 9. Communication 10. Communication

8. CMS Business School / Bangalore
55% of what people perceive of others comes from body language and facial
expressions
38% comes from tone of voice
7% is based on the actual words people use
FACTOID

9. best lessons for
great presentations

10. CMS Business School / Bangalore
What is Effective Class teaching / Presentation
Post Doctoral
Research
Consultancy
Others

11. Craft a Story that captures
BOTH ….. HEART and MIND

12. BRING SOME GOOD
images

13. have a strong
SCRIPT

14. create slides to audience say
WOW

15. tell how this presentation make
LIFE BETTER

16. Use simple language
FREE OF JARGONS

17. No other way than
EXCELENCE
Words I Sentence I Quotations I et al

18. Have main
BULLET points and Power words

19. CMS Business School / Bangalore
Effective Strategies in Communication I Presentation
How well you tell what you want to tell

20. CMS Business School / Bangalore
As a teacher,
Knowing your own persona, which reflects
presentation and communication

21. I am OK,
You are OK
I am OK,
You are not OK
I am not OK,
You are OK
I am not OK,
You are not OK
Assertive Aggressive
Passive Depressive

22. CMS Business School / Bangalore
Presentation
Open to other ideas
Connect Emotionally
Novelty
Leave a mark
Engage
Talk of a Big Picture

23. CMS Business School / Bangalore

24. CMS Business School / Bangalore
Use Humor
Avoid words that Hurt
Change Abrasive Behavior
Handle Disagreements with Tact
Eliminate Negative Feelings
Respect the other Person’s Point of View

25. CMS Business School / Bangalore
Give Non Verbal Cues
Check your Posture
Be Flexible / Be Likable
Commit to being Truthful
Empathize
Express Emotion
Support Statements with Details
Watch Semantics
Suppress Emotion

26. CMS Business School / Bangalore
Get to the point Quickly
Explain abstract Words
Use Gender Neutral Language
Cite Source of Statistical Data
Illustrate with Personal Examples
Make Eye Contact
Gesture / Posture
Vary your Volume
Watch your Tone
Screen out Distractions

27. CMS Business School / Bangalore
Repeat Major Points
Find out what your Listener wants
Define Acronyms
Reduce Jargon
Use Anecdotes & Stories
Ask for Feedback
Increase your Vocabulary
Practice Pronouncing words clearly
Exercise Tongue, Jaws & Lips
Think before you Talk

28. 28
Delightful Slips in Communication
[Some practical examples]

29. 29
Typist typed “T” in place of “C” while addressing a
letter to ………
Chief Minister as ……….Thief Minister

30. 30
Maternity benefit circular by
Govt:
…..Every women by whom a claim for maternity
benefit is made shall furnish evidence that she has
been or that it is expected that she will be
conferred by means of a certificate given in
accordance with the rules……..
Replied: Reply in accordance with your
instructions, I have given birth to twins in the
enclosed envelop

31. 31
A note to Registrar of marriages:
I am signing my marriage certificate; the previous one
was a mistake

32. 32
Lost and found Column
Sir, I am glad to inform you that my mother-in-law
reported missing is found at last, is now, dead

33. 33
Classified Advertisement
A piano is offered for sale by a lady with carved oak legs

34. 34
Mother died in infancy
Mother died when I was an infant

36. CMS Business School / Bangalore
Introduce yourself
Opening relate to Central Theme / Meaningful/
brief/ No Negative start/
Plan your talk / Purpose
Decide what to say at what time
Visualize its possible consequences
Arrange your ideas or talk in sequence

37. CMS Business School / Bangalore
Should build goodwill
Too many technical words / jargon avoid
Too long sentence
Give background
Don’t prejudice…….. have an open mind
Avoid Halo Effect

38. CMS Business School / Bangalore
Be positive in approach
Be polite and courtesy
Be assertive
Be patient
Avoid vagueness
Judge the reaction after or in-between the talk

39. CMS Business School / Bangalore
Be sure your action supports your communication
Listening is part of communication
Don’t make fun, joke, and lose talk
Few promises make and keep them fulfilled
Thank / Sorry / Excuse / I am sorry…when needed

40. CMS Business School / Bangalore
Structuring your communication
Non Verbal
How you look
to the people
Body
language
How you
sound to the
people
Oral
Communications
Establishing
Credibility
Written
Communication
How are you
perceived by the
people

41. Let us all think
BIG

42. Let us all think
BIG

43. CMS Business School / Bangalore
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communication

44. Language tips
Be aware of slang
Avoid foul language
Explain acronyms and jargon
Avoid sarcasm
Power robbers (“I hope,” “I guess,” “maybe,” “probably”) undercut
credibility
CMS Business School / Bangalore

45. Use Good Speech Habits
Phrases To use
“ One moment please”,
“Yes”, “All right”,
“Good-bye”
“please”
“thank you”,
“hello” and “goodbye”
CMS Business School / Bangalore

46. CMS Business School / Bangalore
No EGO
Solid EYE Contact
Good Posture
Natural Gesture
Voice and vocal variety
Effective use of Language and Pauses
Active Listening involvement
Behavioral Skills in Communications

47. CMS Business School / Bangalore
Nod the head
Appreciation
In between Yes/ NO/ A minute
Listen with a purpose
Hold Anger / Temper
Speak to the People
Smile to the People
Call People by Name

48. CMS Business School / Bangalore
Generous in Praise / Appreciation
Considerate Feelings towards others
Make other persona feel important
Don’t critics, condemn or complain
Ask relevant questions

49. Use this..
80%
Use this also…
20%
But, avoid this
always

50. CMS Business School / Bangalore
Improve
Communication Skills

51. CMS Business School / Bangalore
Know what you want to Say
Control Fear
Stop Talking
Think before you Talk
Believe in your Message
Repeat Major Points
Find out what your Listener wants
Define Acronyms
Reduce Jargon

52. CMS Business School / Bangalore
Use Humor
Use Anecdotes & Stories
Ask for Feedback
Increase your Vocabulary
Exercise Tongue, Jaws & Lips
Make Eye Contact
Gesture / Pause
Vary your Volume
Watch your Tone

53. CMS Business School / Bangalore
Prepare to Listen
Screen out Distractions
Concentrate on the Message
Ask Questions
Use Mind Mapping
Write a purpose Statement
Use an Outline
Get to the point Quickly
Explain abstract Words
Use Gender Neutral Language
Cite Source of Statistical Data
Illustrate with Personal Examples

54. CMS Business School / Bangalore
Express Emotion
Keep it Simple
Paint Verbal Pictures
Suppress Emotion
Take Notes
Write Personal Notes
Write more Effective Business Letters
Use Short Sentences
Communicate Online
Keep up with Current Events
Read something Inspirational
Use the Internet
Check your Posture
Dress Appropriately
Visualize

55. CMS Business School / Bangalore
Commit to being Truthful
Empathize
Don’t Take Yourself too seriously
Be Receptive to New Ideas
Respect the other Person’s Point of View
Recognize the Importance of Stress on C
Check your attitude
Use Good Manners
Recognize Condescending Manners
Avoid words that Hurt
Change Abrasive Behaviour
Handle Disagreements with Tact
Organise productive meetings
Understand the Importance of Timing
Present a Good Personal Image

56. CMS Business School / Bangalore
Do I know this !!!

57. "Business Etiquette and Communication "
1. Can I send an e-mail communication as a thank
you after a lunch meeting?
A. Sending an E-mail thank you is all that is expected
B. The hand-written note is always the best option
C. Just call...it takes so much less time
B

58. 2. At a dinner meeting is it acceptable to leave a cell
phone on at the table?
A. Yes, but you should leave on the table
B. Never, the person "in person" should get your full
attention
C. Yes, as long as everyone else has theirs left on
B

59. 3. When being introduced to a person who is blind
what should I do?
A. Nothing - wait for the individual to offer their hand
B. Avoid handshaking - but say Hello!
C. Touch their shoulder to indicate your presence and
Initiate a handshake
D. Say Hello and wait for the individual to offer their hand
D

60. 4. How long does a person have to return business
phone calls?
A. Business calls should be returned within one hour
B. Call after hours and leave a voicemail
C. A maximum of seven days
D. Each person needs to establish their returning calls
policy and consistently follow the standards which have
been set
D

61. 61
5. If a meeting is scheduled for 9:00am, what time
should an employee arrive?
A. No more than thirty minutes prior to the meeting time
B. Not earlier than 8:50am, that gives you ten minutes to
get organized
C. Don't be early, they'll think you're over eager.
B

62. 62
6. When is it appropriate to call business associates by
their first names?
A. As soon as you feel comfortable
B. Never, always use formal names, don't get too
personal
C. Only if the person gives you permission
C

63. 7. If you want to make a good impression on a
senior executive when you meet them for the
first time, it’s best to:
a. Greet them and tell them about the project you’re working on
so they’ll know what you are doing for the company.
b. Appear genuinely sincere and ask them questions about the
company and how they became an executive for the
company.
c. Appear pleasant and make brief short sentences that focus on
them and wait for them to reply
C

64. 8. When making an entrance into an
office with people working at their
desks, it’s always best to:
a. Do your best to not draw attention to yourself
b. Appear pleasant and greet people by saying hello to those at
the desks
c. Walk in a room and stand there and wait patiently for
someone to look up and recognize that you need help
A

65. 9. When making a business introduction
between two people, the most important rule to
remember is:
a. Say your own name before introducing the two people
b. Use the name of the most important person first in the
introduction
c. Repeat the names of the people involved in the introduction
twice so they’ll remember each other’s names and their
proper pronunciation of those names
B

66. 10. You’re attending a conference and you’d like
to have the card of a senior executive you meet.
How do you get it?
a. You offer them your card and ask them for theirs
b. You tell them you need their card so you can remember their
name
c. You create an opportunity and establish rapport with them
and develop a specific reason for them to ask you for your
card in hopes they will offer you theirs
C

67. 11. For leading a successful business
meeting, your number one priority is:
a. Making sure you have good attendance and participation
b. Keeping great notes and sending them to everyone after the
meeting
c. Creating tasks and accomplishing the agenda in the allotted
time
C

68. 12. When giving a compliment, it’s best to:
a. Give a compliment to someone so that many people can
hear the praise you are giving them
b. Give compliments to everyone in the office so everyone
receives regular praise
c. Compliment specific behaviors regarding work, avoid personal
compliments
C

69. Scoring
Excellent 11-12
Good 8-10
Average 05-07
Less than 04 ….U
only tell

70. Romance in Communication
What happens and what happened

71. How old are you
Half past Eighteen
His child was not doing well
I was very hot water to hear that my son is missing the bus and is in
danger of not climbing into the next class well

72. A Professor in the College…..
Let the doors of the window open, Air force come in……

73. 73
‘CM’ passed away Bangalore Railway Station
(Actually he wants to convey that VIP crossed Bangalore
Railway Station)

74. 74
In a Bus
Eve Teasing is an Offence,
Passengers are requested to Cooperate
Liquor Shop
If you drink to forget everything, Kindly pay us in Advance
On Car
Always drive in such a way that your License expires before you do

75. Intended Communicated
• He is a hard worker
• He is good at noting
• I am alone at home
• Don’t sit and work in this
Computer
• He hardly works
• He is good at nothing
• I am the only Husband
• Don’t sit on this computer and work

76. 76
Attitudes matters in Communication
(Building Goodwill)
- We are shipping your order of 4 Jan, 2017 this
afternoon
+ The Two dozen Corning ware starter you ordered
will be shipped this afternoon and should reach you by
Jan, 4, 2017

77. 77
- Congratulation…….
+ Congrates on your promotion as Officer, BBMP
Corporation. I am pleased to read about it and felt
happy about the news

78. 78
- You’ll be happy to hear that your scholarship has
been renewed
+ Congrates ! Your scholarship has been
renewed

79. 79
- We provide health Insurance to all employees
+ You receive health Insurance as full time
Employee of the Organisation

80. 80
- If you don’t understand, feel free to ask
me
+ If you have further Questions, feel free to
ask or call

81. 81
- We cannot sell computers disks in lots of less than
10
+ To keep down packaging and shipment cost, we
sell computers disks in lots of 10+ more

82. 82
- We will perform an investigation of the problem
+ We will investigate the problem

83. It was nice and warm to be with you all !!!!
All the best