2. Eudata is a technical competence center specialized in B2C communication Eudata has the capability to realize projects that merges technical solutions on really customer needs Our customers are main system integrators or Enterprise companies that expect from us an engineering competence centre with the ability to support the whole project life cycle (analysis, project manangement, deploy and maintenance) We think that in enterprise projects rarely the “out of the box” products cover customer needs, so one of our distinguish mark is the capability to suite the solution on customers business requirements Our consultant has matured their experience in big IT projects, especially in CRM sector, with particular reference to Contact Center and Unified Communication “ In a company made out of people the knowledge that someone can share is the key for the growth”

3. Eudata partecipates to Luxhora Network, which is composed of companies that share the operating model. Every company use this model to approach the vertical market it works on Business Intelligence Knowledge Management Computer Telephone Integration Customer Relationship Management

4. COMPETENCE Versions 5, 6.x, 7.x Brio – Hyperion GPlus Genesys Voice Portal (GVP) SIP Server Open Media PBX VoIP IVR CUCM - CUCME IPCC Express IPCC Enterprise ICM Outbound Option IP IVR Cisco Voice Portal (CVP) CEM / EIM Gatekeeper Networking (Router Series) Networking (Catalyst Switch) Voice Gateway (IOS Voice) WebEx CUVA CRM Integrations Siebel ARS Remedy Contact PRO Vision Desk Work Force Management Open source PBX Contact + Contact PRO Vision Desk Nortel Meridian Nortel Symposium TTS – ASR

5. SERVICES Projects Tenders responses – Advising – Technical analysis – Deploy – Customization Support Using a group of specialist we maintain customer system. Every activity is traced using a trouble ticket system that permit the tracking of SLAs. Customers can contact the support system via e mail or via phone Maintenance Typically this is an on site service. Our technicians manage the customer contact center platform during business hours guaranteeing real time participation and developing small evolution of the system (reporting, routing, configuration, ..) System Customization Starting from a particular business requirement we suite the out of the box product to the customer needs, or we create applications for particular requirements

7. MAIN ACTIVITIES Sector Project Role Finance Major Italian Bank Project Management – Architectural Design – Deploy - Evolution and Maintenance – Customization Insurance Company Project Management – Architectural Design – Deploy – Customization Major Italian Bank Architectural Design - Evolution and Maintenance Major Italian Bank Evolution and Maintenance Major italian financial company Project Management - Evolution and Maintenance Insurance Company Evolution and Maintenance Goods European Seller Project Management - Business Analysis - Evolution and Maintenance Telco Primary telco company Business Analysis – Development - Test Primary telco company Project Management - Business Analysis - Evolution and Maintenance Primary telco company Senior Consulting Primary telco company ( turkey ) Senior Consulting Health & Care Italian Hospital Project Management – Architectural Design – Deploy Industry Gas & Power Company Business Analysis - Evolution and Maintenance Tires seller Evolution and Maintenance

9. VENDOR Eudata, as a Cisco Select Partner, can sell Express solution Eudata is a Vmind solution partner and integrator

10. Reference Via Melchiorre Gioia 55/C 20124 Milano tel.: 02 45495098 fax : 02 45495099 General information [email_address] Communication [email_address]