1. SANGRAM.V.SHINDE
Cell. : +91 - 9871399700
E-mail: sangram99@gmail.com
A qualified, self-motivated and dynamic IT Professional with over 10 +years of rich professional
experience, seeking leadership challenges as …
PROFESSIONAL SNAPSHOT
 A Result-driven professional with 10+ years of rich experience in Information Technology, Managing Technical
Support team Onsite and offshore with experience in project migration activities for windows technologies,
VMware virtualisation & Cisco networking.
 Presently working in IBM India Pvt Ltd as Senior Subject matter Expert Technical Architect for projects.
 Deft in support solutions implementation through all phases, of a customer implementation within the
framework of the IT Infrastructure Library (ITIL). Handling the audits for internal and external clients with
Business continuity plan for the projects.
 Design, install, and configure VMware ESXi, within VSphere 4, 5 and VSphere 5.x environments with Virtual
Center management. Infrastructure Testing processes, phases and methodologies.
 Multi-platform & proven skills in Server Virtualization and Consolidation, Automation (Powershell & Powercli)
using VMware ESXi 4.0, 5.X, Designing and Planning Active Directory, LDAP, Implementing Active Directory,
AD Migration, Managing The Team For user migration and mail box migration, up- gradation from 2007 to
2010 Exchange, DNS, Citrix Xendesktop, DHCP, FTP on Windows Server 2003, 2008, windows xp clients
windows 7 client operating systems, working with patch management team for patching and software updates
through SCCM tool.
 Consolidated all physical servers to VMware Infrastructure virtual machines with shared storage across EMC
Clarions, Dell, and OpenFiler SANs.
 Familiar with AD & VMware migration activity for major mergers for cognizant.
 Maintaining the AD, Managing Replication, GPO Designing and implementing customer specific settings in
Active Directory, Creating, Managing and Maintenance of DHCP, DNS, SCCM, WSUS, EPO Servers and patch
management servers. Incident Management & Change Management and handling the team for the L1, L2& L3
Support calls for the windows, VMware and Networking infrastructure.
 Strong System Analysis and Design Skills and Experience with issues related to IT Infrastructure.
 Selecting best out of people, Timely discussion, Understanding there comfort level, Training people & SOP
Preparations ALSO Possess team building ability and can give good results even if working under pressure.

2. CERTIFICATIONS
ITIL V3 Certified (ID: 889196)
ISO 27001:2005 certified.
Microsoft Certified System Engineer (ID: 6412910)
System Engineer Program Professional (SEP), CMS Computers Institute.
ACADEMIA
 Diploma in Mechanical engineering Mumbai University (2000).
 HSC from Board of Intermediate (1996).
 SSC from Board of Secondary Education (1993).
SKILL SET
Operating Systems Windows 2K3, 2k7, 2K8, Windows XP windows 7,8, XPE, MAC OS.
Hardware HP, Compaq, IBM, Dell, Wipro, Zenith
Servers HP, DELL, IBM.
Thin Clients HP, Neoware, Pano
Data base Oracle,sql
Messaging Lotus Domino, Microsoft Outlook, Outlook Express
Others AD, DHCP, VM WARE ESXi servers, SCCM, Citrix,microsoft hyper-v,Microsoft Exchange
Since-MARCH 2014 till Date IBM INDIA PVT LTD, Bangalore
Technical Integration Lead –Senior Engineer Consultant
Title: Senior Subject matter Expert Cloud adoption (VMware and windows)
Account: Sandvik, Bank of Ireland, UKI Shared Accounts.
Platform VMware and windows
 Determining customer requirements and designing VMware-based solutions architectures.
 Mentoring and providing quality assurance oversight to professional services engineers during the
course of technical engagements to ensure that VMware solutions were delivered in accordance
with best practices and professionalism with Powercli scripting for automation.
 Datacenter Migration activity involving DC MOVES to IBM data centers.
 Planned, designed and implemented enterprise solutions involving VMware, and Microsoft
Technologies.
 Experience with the design, architecture and implementation of Virtual Infrastructure environments
using VMware VI, Virtual Center, Lab Manager, DRS and HA.
 Managing windows patch mgmt through sccm tool for deploying windows security patches on all
estate.
 Closely working withSolution architects and PM’s on new RFS request for pre- verificationand feasibility
checksfrom OS and hardware end and working on implementation activities

3. Since-OCT 2008-Till April 2012: COGNIZANT Technology INDIA Pvt Ltd., Pune
Technical Lead- Senior consultant
Title: Network & System Services - Technical Lead
Client: United Bank of Switzerland (UBS Account-Offshore development center)
Duration: 4 yrs
Client: BNY-MELLON,
Software/Packages/Utilities: Microsoft Active directory & Exchange support, SCCM, VMware, Citrix, Broker (Xen
Desktop), GRS Web, Remedy Client, Stage net.
NSS CORE COGNIZANT JOB PROFILE
The Primary responsibility of the NSS team at Cognizant is to provide End-to-End support on Windows and
VMware, windows hyper-v and Citrix infrastructure such as Create, Configure, and Manage and troubleshoot
VM’S for all cognizant clients and internal customers Environment. Handling the active directory and Exchange
team, Active directory migration (Involved in activity for the migration of users from T-systems to cognizant
domain) Maintaining the AD, GPO Designing and implementing customer specific settings in Active Directory.
NSS is also responsible in building, post building the Citrix and VM Servers across IB Environment and also
provides day-day support on VMware and Citrix Technologies. The NSS team is also the single point of contact
for all off -shoring Development Centres (ODC) of UBS in Providing L3 Support.
Roles and Responsibilities:
 Managing 4 ODC’s (Offshore development centers) with the Team of 15 Members for Pune & Hyderabad
Location.
 Design, install, and configure VMware ESX, ESXi, within VI3, VSphere 4 and VSphere 5 environments with
Virtual Center management.
 Active directory migration (involved in activity for the migration of users from T-systems to cognizant
domain), Managing Active directory & Exchange support.
 Configure Windows as Terminal Server for Remote Administration as well as Application Server to publish
Applications.
 Configured Server Core; configured networking; security and system settings on Server Core.
 Added and removed server roles and features; configured AD Domain Services roles; configured network
infrastructure roles; configured file and print services; configured IIS7 on Server Core.
 Added backup features and used unattend.xml files to automate Windows Server 2008 setup.
Performed unattended domain controller installation.
 Having hands on experience on Server builds using Windows 2003 Servers.
 Backup administrator for the entire offshore development centers.
 Good understanding for the backup tool and Symantec backups.
 Maintained the everyday backup for recovery by the automated process.
 Performance Monitoring and Service console monitoring.
 Deploy Virtual Machines from templates and allocate resources.
 Migrating /Upgrading VMware ESX 4.1 to ESX 4.5 (VSphere)
 Manage Virtual Machines using VM Ware Virtual Center and web access
 Upgrading VM HDD and Memory on ESX level and OS level using Diskpart utility
 Manage and Configure, Resource pools, HA, VMotion.
 Experience on Configuring VM’s and Installation of Guest OS such as Windows and Linux
 Perform infrastructure testing NAS in order to validate densities.
 Pro-Actively monitor the storage, Network and on a regular basis thru VC consoles.

4.  Performing Daily health check on various Virtual Center Servers, Connectivity and Virtual Desktop
Inventory,Handling the MDS Applications ( Bloomberg, Reuters, Factset, DataStream. e.t.c )
 Lead, Coach and Mentor Junior Team members
 Monitor the Remedy and GRS queues and ensure that the Team is handling the tickets as per SLA’s and
Report to the management in case of any SLA Breach.
 Prepare daily shift handovers and also conduct weekly team meetings to discuss various technical issues,
and resolutions provided.
 Technical and process documentation (SOP) in line with UBS Policies
 Assist the Operations Manager in performing GAP Analysis for the various tasks performed by the team and
thereby suggesting improvement plans.
Achievements:
 Successfully Implemented Citrix Xendesktop Project.
 Successfully Implemented WinSCP software on various machines and virtual desktops to enable the data
transfer (thru SFTP) across two different domains.
 Successfully configured various Bloomberg machines as per the business requirements in Virtual desktops.
 Received Best Performance Award for Rewards and Recognition for Q1.
DEC 06 –OCT 08: T-systems India PVT Ltd., Pune
Team Leader
Client: BMW, Audi, Merck
Roles & Responsibilities: Active directory, Exchange & Virtualisation
 Instrumental in implementing and managing IT infrastructure and application support for carrying out
Smooth IT Operation in Organization with the team of 20 members.
 Lead design, deployment, and maintenance of a broad range of Microsoft technologies including: Windows
Server 2000, 2003,2008 R2, Exchange Server 2003 & 2007; SharePoint Server 2003, 2007, Internet
Security and Acceleration (ISA) Server 2004, 2006; Windows Server Update Services (WSUS); DNS;
WINS; DHCP; Active Directory; Group Policy Design and Implementation; IIS; and Terminal Services
Gateway, Remote Desktop Services.
 Efficiently manage the procedures, Policies, Corporate IT policy, Information security compliance and ITIL
framework.
 Responsible for the Change Management and Incident Management
 Track all the CR raised and prepare plan of action for each and every CR, and execute the activity as per
CR. Publish the closure report.
 Participates in the CAB meetings as needed, Documents minutes of CAB meetings.
 Track all the incidents ensure the response and maintain the same as per the SLA
 Handling Customer Escalations and Vendor Escalations and schedule the Meetings
SEPT 03 - DEC 06: Future Businesses Tech pvt Ltd., Bangalore
Team Leader
Client: BNY- Mellon
Roles & Responsibilities:
 Providing L3 Level support for BYN-MELLON BRANCHES in all India Region.
 Microsoft Windows Exchanging server 2003.
(Installing, configuring, Administering & troubleshooting).

5.  Exchange 2003 designing and implementation.
 Responsibility of ensuring 95% uptime of all computing resources AND Microsoft Platform.
 Handling the remote location through Team Viewer, Hyena Software’s
 Troubleshooting on Cisco and layer switches and high end servers.
 Troubleshooting on desktops applications like Domain Issues, Antivirus, Internet, intranet connection, POS
Maintenance, LAN and WAN Link issues.
EXTRA CURRICULAR ACTIVITIES
PAPER PRESENTATIONS
 MERG-05 INTERNATIONAL CONFERENCE in S.R.K.R, Bhimavaram.
PERSONAL DETAILS
Date of Birth 11th
SEPT 1976
Languages Known English, Hindi and Telugu
Nationality Indian
Marital Status married
DECLARATION:
I hereby declare that the information given is true to best of my knowledge.
DATE: SANGRAM.V.SHINDE