1. The Basics of Facility Management FACILITY MANAGEMENT is the business of providing “SOLUTIONS”. People Process Profits By definition, Facility Management is in the business of management & co- ordination of people, workplace, processes and technologies to support core business development and delivery of the organizations products and services. A key Business Function in any Organization. Confidential & Proprietory 1

2. FM - THE GOAL KEEPER Potential Qualities of a Facility Manager Understand Work and Relationships Manage People Expectations Keen eye on Costs & Spend Providing right Directions Meet Customer Demand Strategic Decisions Quick Thinker Team Player Mentor Humility Effects of Quality Facility Management Contribution to Organization Goals Facilitate Key Decision Making Holds fort during Adversity Save the Team in Crisis Respect as a leader Become a Winner Lord, please let me get this shot Confidential & Proprietory 2

3. “People” are the “Greatest Asset” First Commitment FACILITY MANAGEMENT Be in the Team Understand the Nature of Organizational Business where you work and It’s Commitment to People. StudyResource Quality, Understand their Expectations Confidential & Proprietory 3

4. Being in Control Maintain good personalrelationship. Build efficient Team Network. This is a key global delivery expectation. Know all that transpire around work. Document all incidents and deviations. Mail intimatethe involved employee/s. Apprise them your Observations only. Mail a copy of violated company policy. DONT implicate/accuse unless evidenced. Call Disciplinary Committee upon Gravity. Confidential & Proprietory 4

5. Manage your Show A Facility Managers has to be on top of all situations. Avoid any blame game or embarrassments. The FM is always looked upon as The PERSON to approach. BUT if anything should go wrong, be prepared for a big time flak. It is vital to understand the people expectations versus the accepted delivery time frames, quality and modules. Establish detailed effective SLA’s between the internal & external customers and vendors. Managing Confidential & Proprietory 5

6. Strategy at Work Plan you approach well in Advance Look for Feed backs Ensure Task completion Allocate Additional Resources as required You Have a Scored You Have a Goal Efforts vs. Results Score line: 2 – 0 Result: You WON Handhold till the Goal is achieved Plan alternatives and Back ups Review the situation And it’s Progress Confidential & Proprietory 6

7. Expect the Unexpected Fore sight and anticipation of unwarranted situations or acts is a potential quality in FM. Rote the company processes. It helps identify the short falls and lapses in the system. Aids in newer strategies. Document the findings and propose corrective actions. Share this document with the team. Constantly revisit the processes to effectively manage changes. Be updated with the business and it’s change dynamics. A big bull A big burly Bear standing BALL GOAL The ungoverned always finds more ways to beat the system. Confidential & Proprietory 7

8. Moving Ahead…….. STARTEGIC FACILITY MANAGEMENT AUTOMATING PROCESSES Strategic FM is the design & implementation of scientific processes and systems to deliver work place Services and Resolutions. BUSINESS PROCESS RE - ENGINEERING REDUCES Repetitive tasks, Duplicating works, Data entry process, Documentation, And Retrieval. Aggressive Leadership Performance Management Measurement Systems Relationship Management E – Commerce Strategic Sourcing Data Analysis Trust & Transparency Enhanced C - Sat Clear Objectives& Action Plan is the motive of a Strategic FM plan. Implementing Process Improvement plans, Resource analytics, Training & Performance codes, Delivery modules and Measurement systems is the key aspects of this business strategic role. Confidential & Proprietory 8

9. Till the Next Edition….. MONDAYJULY 20 2010 SANJAY CHAUDHURI A FM PROFESSIONAL Confidential & Proprietory 9