The document discusses key aspects of providing good customer service, including identifying different types of customers, both internal and external; focusing on caring responses and problem resolution; understanding that customers want friendly, flexible, timely service and solutions to issues; and recognizing that customer service is as much about attitude as techniques. Maintaining a positive attitude through confidence, courtesy, empathy and ownership is emphasized as central to quality customer service.

1. Customer Service

49. Good Customer Service rests on 3 P’s People Product Process